Z4Keys Reviews 

663
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 285 reviews, most reviewers were somewhat happy with their experience overall. Consumers often appreciate the incredibly fast dispatch and smooth activation times when purchasing various online subscriptions. Many users mention that the administrative staff can be exceptionally helpful and provide great correspondence during initial purchases. Some reviewers were not happy with the frustrating lack of ongoing communication from the team. Customers frequently note that support tickets and direct messages go completely unanswered for months after accounts stop working. Furthermore, buyers often struggle to obtain promised refunds when technical problems cannot be resolved properly. People also mention that finding alternative contact methods proves to be a real challenge.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a mix of highly loyal long-term satisfaction... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, reporting mixed results... See more

Response time

Consumers find response time to be negative, highlighting a general consensus of unresponsiveness and ignored... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as non-existent and pointing out that... See more

Refund

People report negative experiences with refund policies, expressing widespread frustration over delayed or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This used to be a great site, but no longer sadly. I purchased 3 months of express VPN on 02/04, it stopped working on 14/04. Emailed on Tuesday 14/04 and got a response but it still did... See more

Company replied

Rated 3 out of 5 stars

Spotify worked until it didn't! The first time they fixed it and it lasted a few weeks. This time it's taking a while to fix. I guess they're doing their best and have offered refunds. I feel they s... See more

Rated 3 out of 5 stars

I've used their service before with no issue. However, this time around I paid for a service and got 6 days out of it. Then the service stopped (i paid for a year). I contacted them and the only... See more


Company details

  1. Computer Software Store
  2. e-Commerce Service
  3. Security Service

Written by the company

Every feedback we receive here is a step towards our commitment to continuous improvement. We celebrate the positive and learn from the constructive. Your voice aids potential customers in making informed decisions and helps us tailor our offerings to better suit your needs.


Contact info

3.0

Average

TrustScore 3 out of 5

663 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(663)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

AVOID They stole my money AVOID

AVOID They took my money and disappeared.
Do not pay via Taptap Send there is no way to get a refund. I paid over £50 and they ignored my emails and texts. I did not get a service nor a reply. If it sounds too good to be true ..........

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible as it goes

Z4key was really good 2 years ago when everything works and the reply to emails and messages were great. Now? You cannot get untouched with z4key if anything goes wrong. I lost money on once pay that is it.. if it works great if it doesn't work, well u lost your money because theres no help. Tried to get refund from apps that don't work is impossible to you're lost.

July 15, 2026
Rated 1 out of 5 stars

Rubbish customer service.

Rubbish customer service.
Paid for Spotify Family.
Not received what I paid for no reply to messages via what's app. Impossible to get hold of.

July 13, 2026
Rated 1 out of 5 stars

SCAMM, STAY AWAY !!!

Spotify canceled after few days of purchasing a 1 year Duo account.

Update: They tried to resolve the issue by adding me to a family account, but that account was also canceled—or I was removed from it—and my account reverted to a free account again.

May 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Won't respond and no subscription

After purchasing and then having no response for several weeks with no communication I was eventually upgraded to Spotify Family Premium
It lasted 1 week and then we lost all accounts, been sending emails, Whatsapps and FB Messages but no response. Now £100 out of pocket.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good service, suppert

Great site, very reliable, sure will keep buy here.

July 14, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

u will get 34.5 GBP back to your card soon

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Rated 1 out of 5 stars

Aweful

Aweful. Had a service stop working at the start of june, there was a whatsapp update to everyone with generic log ins then another saying everyone had been sent replacements. Ive not received anything. Tried messaging on whatsapp multiple times when they're online, tried emailing, tried raising a ticket. No respone. At a point where I've lost money when there should have been 6 months left of the service and no way to get any answers. AVOID AT ALL COSTS!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Its now been 4 month's since my…

Its now been 4 month's since my spotify went down not one message has been replied to seems like all of their customers have been scammed they have taken our money and ran off with it but are still continuing to sell spotify while hundreds and hundreds of their customers have been scammed DO NOT BUY FROM Z4 KEYS THEY ARE NOW NOTHING BUT A BUNCH OF SCAMMERS HAVE YOU NO SHAME ALI RUNNING OFF WITH YOUR CUSTOMERS HARD EARNED MONEY

July 12, 2026
Unprompted review
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Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM!!

Unfortunately looks like the owner has run away with all the money! He use to be great, but now looks like he’s scammed a lot of people. He use to reply to questions within a few hours, but doesnt reply at all now! I have spent hundreds of pounds, but no help at all now my YouTube accounts have stopped working. Waste of money

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Have been promised a refund now for 4…

Have been promised a refund now for 4 months, I have written and texted and whatsapped but all messages are being ignored until i wrote a bad review on TrustPilot. Do NOT buy any subscriptions from this company, its all a big scam and I am one of 1000s that got caught in it

July 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not use

Worked for a few hours. Since the I get an error message sever error and not able to login. I’ve contacted support a number of times and had no reply. Do not use

July 5, 2026

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