Zafpens logo
Visit website

Zafpens Reviews 446

•
TrustScore 5 out of 5

4.9

Pen Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the detailed descriptions and wide selection available. Many people also commend the fast and secure delivery service, noting that items arrive promptly and are exceptionally well-packaged, often with thoughtful, personalized touches. The overall service is frequently described as outstanding, with consumers appreciating the smooth ordering process, competitive pricing, and clear communication. Reviewers often express their intention to make future purchases, emphasizing the care and passion evident in the company's approach to both its products and customer interactions.

What people talk about most

Product

Consumers find the products to be positive, highlighting the wide selection and detailed descriptions. Many... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the speed... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering system... See more

User experience

Clients share positive opinions on user experience. Many customers describe their shopping experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to other online stores I've browsed, Zafpens prices are generally lower, so I decided to try them. The transaction went very smoothly, with the staff answering inquiries rather swiftly. Upon... See more

Rated 5 out of 5 stars

Fast and safe delivery, as usual. Zafpens has become my go-to place for my fountain pens (and accessories). Packaging is very nice and, more importantly, safe. Never had any issues, nothing broken, no... See more

Rated 5 out of 5 stars

Amazing store, fully recommend! I bought a fountain pen and the delivery was made right away, i always receveived all informations from DHL and arrived even a day early. The packaging was amazing, cam... See more

Rated 5 out of 5 stars

What a wonderful service I experienced by ordering a Pilot Custom 823 from Zafpens! Although I do not remember marking the purchase as a gift, it came in a really nice packaging as if it was one. Unpa... See more

Company details

  1. Pen Store
  2. Stationery Store

Written by the company

We have been selling writing instruments since 1968 with absolute consistency. We count half a century of operation, serving our customers from all around the world. Our store is in Athens, Greece on a privately-owned 500m² three-story building. We offer a hospitable place full of famous pen brands and a huge variety of premium stationery. With love and passion for writing objects, we work every day to satisfy our clients' needs and stay up to date. Our trained staff is always at your disposal and awaits you daily to recommend everything new about fine writing instruments, rare pens, special papers, inks, and more...

Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Outstanding experience!

Great experience! They had a new 2015 pen I've been looking for everywhere (and it looks like I got the last one!). Checkout was quick and easy, and they shipped it within 24 hours. I received it so quickly, and they had packed it expertly. They even threw in some red and green cartridges for me! Definitely will shop here again!

November 24, 2023
Rated 5 out of 5 stars

Nice experience again : )

Just like the last time, I received a wonderfully wrapped parcel with this nice, nowadays not so easy to find, Rotring fountain pen! It's a nice experience as well, as if I have been shopping at Zafpens Store in Athens: )

September 5, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look