Zapaka Reviews 4,404

Reply from Zapaka

Feb 7, 2026

Dear Mary,
We sincerely apologize for the extremely disappointing and inconvenient return experience you’ve had after purchasing three items from Zapaka NZ, as well as the frustration caused by the cumbersome return process, unreasonable return requirements and unappealing compensation solutions. We deeply regret that our return service failed to meet your expectations and the commitment on our website, and we take your valuable feedback very seriously.

We will conduct a thorough review of the return policy and service process for New Zealand customers, including the unreasonable requirement of returning goods to the US at your own expense, the deduction of restocking fee, and the inappropriate coupon compensation plan. We will also investigate the problem of missing shipping documents and return information in the package, and optimize and improve these problems in a targeted manner to avoid bringing a bad shopping experience to other customers.
To properly address your return issue and make up for the bad experience you’ve had, please kindly send your order details, package information and relevant communication records to our official customer service email. Our dedicated team will review your information as soon as possible, re-evaluate your return request and provide you with a more reasonable and satisfactory solution tailored to your actual situation.
Best Regards,
Zapaka Customer Care Team

Reply from Zapaka

Feb 3, 2026

Dear Kay Bellisario,
Thank you so much for taking the time to share your positive feedback with us! We’re absolutely delighted to hear that you love the dress—its beauty is exactly what we aim for. We completely understand your wish for more accurate sizing, and we’re taking note of your suggestion to improve our size guides to better meet our customers’ needs. We’re also thrilled to hear that our customer service team provided you with great support, and we truly appreciate your recognition. Rest assured, we’ll keep striving to offer better products and service for you in the future!
Best Regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 29, 2026

Dear Customer,
Thank you so much for this fantastic 10/10 review—we’re absolutely thrilled to have earned such high praise from you, especially as a teacher whose feedback means so much! It makes our day to know we’ve delivered a shopping experience that wows you, and we truly appreciate you taking the time to share your love for our brand. We can’t wait to welcome you back for more wonderful shopping moments in the future!
Best Regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 29, 2026

Dear Lindi,
Thank you so much for sharing this wonderful feedback with us! We’re absolutely delighted to hear that the dress is beautiful and fits your daughter perfectly—that’s the exact feeling we hope every customer gets from our products. We’re also thrilled that our customer service team was able to quickly help you correct the wrong size order right away, making your shopping experience smooth and enjoyable. It means a lot to us that you had such an amazing time shopping with us, and we can’t wait to welcome you back for your future needs!
Best Regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 29, 2026

Dear ShellyAse,
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Joyce was able to assist you effectively and solve your problem promptly—providing attentive and reliable support is exactly what we strive for at Zapaka. We truly appreciate your feedback and look forward to serving you again whenever you need us!
Best Regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 27, 2026

Dear Doris Kornreich,
Thank you so much for taking the time to share your feedback with us! We sincerely regret that the gown didn’t fit you perfectly, but we’re absolutely thrilled to hear that our return process was smooth and satisfactory for you. It’s always our goal to provide reliable and hassle-free service for every customer, and we truly appreciate you choosing us for your purchase. We hope to have the pleasure of serving you again in the future!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 22, 2026

Dear Annie Foushee,
We sincerely apologize for the enormous frustration and disappointment caused by the delayed order status, conflicting shipping information, and the confusion around the tracking number—this is far from the shopping experience we want our customers to have, and we take full responsibility for the miscommunication that has led to your distrust.
Regarding your concerns, we want to clarify two key points: first, our 48-hour shipping commitment only applies to items marked with the **48-hour shipping badge** in the top right corner of the size selection area. All other dresses are made-to-order and require additional production time, which we regret was not highlighted clearly enough during your purchase. Second, the confusion about the courier service stems from our international logistics process: we do not use FedEx for outbound shipping. Your package is being shipped via our international logistics partner first, and once it arrives in the U.S., it will be transferred to USPS for final delivery. The tracking number and link we provided are valid for monitoring the entire shipping process, including the handover to USPS.
We have already sent a detailed email to you with your order’s latest production status, the correct logistics tracking link, and a targeted solution to make up for the inconvenience caused by the delay and miscommunication. Please check your inbox (including the spam folder) at your earliest convenience. We are committed to resolving this matter thoroughly and hope to have the opportunity to make things right for you.
Kind regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 22, 2026

Dear Jamie Pitts,
We sincerely apologize for your extreme disappointment with the fabric quality of your custom-fit dress—your frustration is completely understandable, and we regret that our product failed to meet your expectations in this critical aspect.
We take pride in offering the best possible quality at our price point, especially for custom-fit garments that require precise tailoring and material selection. While we’re glad the custom sizing was fairly accurate, we acknowledge that the fabric did not live up to the standard you expected for a $200 dress. Our team has always strived to balance craftsmanship, customization, and affordability, and we will take your feedback seriously to review our material sourcing and quality control processes moving forward.
To look into your case specifically and explore a satisfactory resolution for you, please send your order number and any relevant photos of the dress to our official email at customercare@zapaka.com. Our dedicated customer service team will prioritize your inquiry and work with you to find the best way to make this right.
Kind regards,
Zapaka Customer Care Team

Reply from Zapaka

Jan 20, 2026

Dear Addyc,
Thank you so much for your wonderful feedback and kind words about our dresses—we’re absolutely thrilled that you love their unique designs and find our prices affordable! Your satisfaction means the world to us, and we truly appreciate you taking the time to share your valuable suggestion about clarifying the delivery process during checkout. We take customer feedback seriously, and we will promptly optimize our checkout page to provide clearer, more detailed information about shipping timelines, delivery methods, and tracking updates. Rest assured, your input will help us enhance the shopping experience for all our customers. Thank you for choosing us, and we can’t wait to welcome you back for more beautiful, budget-friendly finds with an even smoother checkout process!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 20, 2026

Dear Nari,
Thank you so much for your lovely feedback—we’re thrilled you loved our wide range of options and that you’re excited to receive your dress! We want to assure you that your anticipation will be absolutely worth it—this dress is crafted with great attention to quality and detail, and we’re confident it will exceed your expectations once you try it on. Your excitement means the world to us, and we can’t wait to hear how much you love it! Thank you for choosing us, and here’s to a wonderful experience with your new dress!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 20, 2026

Dear Jeanette Rivers,
Congratulations on finding the perfect item you’ve been looking for—we’re absolutely thrilled that we could help you discover exactly what you needed! Your satisfaction means the world to us, and it brings us so much joy to know our product met your expectations. Thank you for choosing us and taking the time to share this wonderful feedback. We hope you love using your new item, and we can’t wait to assist you with any future needs or finds!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 20, 2026

Dear Leah beccio:
Thank you so much for sharing your wonderful prom dress experience—we are incredibly delighted to see your surprise and satisfaction with this dress! Our brand is committed to providing high-quality, exquisite, and excellent value clothing, and we are honored that you experienced this, especially at a price under $200. We understand that sizing for formal wear can be tricky, so we are delighted that even the smallest size fits you perfectly—especially the bust area, which we meticulously tailored to achieve a figure-flattering effect that many dresses struggle to match. We were thrilled to learn that the dress is exactly as pictured, and even exceeded your expectations—trying it on in person truly showcases our commitment to quality and fit. Thank you for choosing us to entrust your prom look to us; your support and praise inspire us to continuously offer affordable, stunning clothing, allowing every customer to feel their best. We hope you had an unforgettable time at the prom, and we look forward to welcoming you back for more exciting discoveries in the future!
A friendly greeting,
ZAPAKA Customer Service Team

Reply from Zapaka

Jan 20, 2026

Dear MC F,
Thank you so much for your fantastic feedback! We’re thrilled to hear that browsing and purchasing on our website was easy and convenient for you—creating a seamless shopping experience is something we’ve always strived for. From smooth scrolling to simple checkout, we want every step of your journey with us to be hassle-free, and it means the world to know we’ve delivered that. We appreciate your support and can’t wait to welcome you back for another effortless shopping experience soon!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 20, 2026

Dear Kelsi:
We sincerely apologize for the sizing issue, the confusing 7-day return policy, the inconsistent refund amount, and the inconvenience and disappointment caused to your upcoming event. We fully understand how frustrating it is to encounter these problems after spending $150, especially since you heavily rely on this dress for a special occasion—this experience falls far short of our standards, and we deeply regret it.
Regarding your issue: We take full responsibility for the confusion regarding the return policy and refund amount. The 7-day return period is designed to ensure timely processing, but we are able to extend it if a customer provides specific information. The discrepancy in the refund amount was not intentional, and upon receiving your information, we will immediately conduct a full review of your order details and correct it as quickly as possible.

To efficiently resolve these issues, please send your order number, original purchase and exchange details, and any relevant communication records to our official email address: customercare@zapaka.com. Our professional team will immediately investigate and provide an appropriate solution. We value your feedback highly as it helps us continuously improve. We hope to have the opportunity to rectify any shortcomings and regain your trust. In the meantime, please feel free to contact us if you have any further questions.
Sincerely,
Zapaka Customer Service Team

Reply from Zapaka

Jan 20, 2026

Dear Francesca Cole,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ordering process was seamless and that our detailed size information—including the dress length—was helpful for you. Your excitement means the world to us, and we want to assure you that your wait will be absolutely worth it. Every dress is crafted with strict attention to quality, designed to match the descriptions, reviews, and photos you’ve seen, so we’re confident it will exceed your expectations when it arrives. Thank you for choosing us, and we can’t wait to hear how much you love your new dress!
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 17, 2026

Dear Galena Riddell,
Thank you so much for your thoughtful feedback! We’re thrilled you love our wide range of stylish options, and we truly appreciate your understanding of our pricing—every penny reflects the quality materials and careful craftsmanship we put into making each piece live up to its elegant appearance. We’re confident the item will look just as premium in person as it does online, and we can’t wait for you to experience it. Thank you for choosing us, and we hope to welcome you back for more wonderful finds soon!
Kind regards,
ZAPAKA Customer Service Team

Reply from Zapaka

Jan 17, 2026

Dear Dustine Miller,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our process was simple and that Penelope provided you with extremely helpful support—she’ll be delighted to know her assistance made your experience smooth. Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you well. We hope to welcome you back soon for another great shopping experience!
Kind regards,
ZAPAKA Customer Service Team

Reply from Zapaka

Updated Jan 15, 2026

Dear Joy Gagar,
We sincerely apologize for the frustration caused by the ill-fitting suit and our delayed response to your exchange request. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
Regarding the sizing issue, we want to clarify that sizing standards vary across different brands. It is important to refer to our detailed size chart on the product page when selecting your size, rather than relying solely on the L, XL, or other general size labels. We have also taken your feedback on our slow customer service response seriously and are optimizing our communication process to ensure all customer inquiries are addressed promptly moving forward.
We have already sent a detailed email to you with targeted solutions to resolve this issue, including options for exchange or other remedies to make up for the inconvenience caused. Please check your inbox and spam folder to view the specific arrangements.
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 15, 2026

Dear Valerie,
We sincerely apologize for the frustration and confusion caused by our return process, especially after you paid for expedited shipping and had an issue with the dress fit. We deeply regret that our return requirements left you feeling dissatisfied and we take full responsibility for this unpleasant experience.
Regarding the return requirements you mentioned, we want to clarify that all the requested materials are items you can easily obtain when sending back the package. Asking for the package photo, shipping label, courier name and valid tracking number is solely to ensure we can efficiently track the package's delivery status to our warehouse, avoiding any missing or misplaced items during transit. As for the note in the package, we did specify that you need to write your （order number, name and contact information） on it—this helps our warehouse team quickly match your return to your order and speed up the refund process. We are sorry if this instruction was not clearly communicated to you. The voucher option we provided is just a convenient alternative for customers who don't want to go through the return shipping process, and full refund is always available for customers who wish to return the item.
To help resolve this matter smoothly for you, please contact our customer service team at customercare@zapaka.com with your order number. Our team will guide you through the return steps in detail and assist you with the full refund process. We appreciate your patience and understanding as we work to make this right.
Kind regards,
ZAPAKA Customer Care Team

Reply from Zapaka

Jan 12, 2026

I apologize for not providing you with a pleasant shopping experience.

After checking, I found that the system sent you a shipment notification on January 4th, which included a tracking number.

Sometimes, emails from Shopify are mistakenly identified as promotional or spam by email providers. I have sent the tracking number to your inbox; please check your inbox.