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Zap Sweets Reviews 470

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TrustScore 4.5 out of 5

4.7

Candy Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often noting how quickly their orders arrive. Many consumers are also highly satisfied with the quality and variety of the products, finding them to be exactly as expected and very tasty. The pricing is frequently highlighted as excellent and competitive, offering great value. Overall, people appreciate the smooth ordering process and the reliable service provided. However, some customers also noted issues with product quality, describing sweets that were too hard or didn't taste right. A few other people also felt that the delivery company's communication was poor, leading to confusion about parcel delivery, and some experienced difficulties with customer service regarding faulty products and return labels.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the excellent quality,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the great value and competitive... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more

Company replied

Rated 5 out of 5 stars

I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more

Company replied

Rated 5 out of 5 stars

Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more

Company replied

Company details

  1. Candy Store

Information provided by various external sources

Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

470 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very impressed

Good communication, quick shipping & my sweets were well packed.

Very impressive.

January 31, 2024
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Reply from Zap Sweets

Thank you for your kind review!

Rated 3 out of 5 stars

I loved the service and choice of…

I loved the service and choice of sweets but I found they weren’t evenly distributed which was disappointing

January 28, 2024
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Reply from Zap Sweets

Thank you for your review and we’re pleased you received a speedy delivery and liked the choice of sweets available. We try our best to spread the sweets out in the create your own mixes but due to the many combinations available, this can prove tricky at times. We welcome your feedback though and this has been noted.

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Rated 2 out of 5 stars

Quality disappointing

November 27, 2023
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Reply from Zap Sweets

Thank you for your review and apologies that you found the quality disappointing. We’d love to know more on this as I’ve investigated your order and product and we’ve not had any logged issues with this product.

If you are happy to confirm and share the best before date along with the batch code as well as some further details on the quality, we’d like to send this off to the manufacturer to investigate. This is something that all manufacturers take very seriously and will want to be made away of.

Apologies again and we look forward to hearing from you.

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Rated 4 out of 5 stars

Quick service and great customer…

Quick service and great customer service.
I had an issue with the delivery and it was sorted quickly and without fuss. Would definitely buy again and recommend.

November 24, 2023
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Reply from Zap Sweets

Thank you for your kind words on our customer service. Many apologies again for the issue with the delivery.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged. Would order again from Zap Sweets.

November 28, 2023
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Reply from Zap Sweets

Thank you for your kind review!

Rated 5 out of 5 stars

Happy family

Always great service fast delivery and fantastic sweets 🍬

November 27, 2023
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Reply from Zap Sweets

Thank you for your kind review!

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Rated 5 out of 5 stars

Superb range of sweets

Superb range of sweets, liked the different size options for sweet bags and boxes, plus speedy dispatch.

November 1, 2023
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Reply from Zap Sweets

Thank you for your kind review!

Rated 1 out of 5 stars

Received my sweeties and the pick and…

Received my sweeties and the pick and mix was wasted due to some sweets melted all over the other sweets before getting my order 😔

October 30, 2023
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Reply from Zap Sweets

Hi Lesley, many apologies for this. We’ve not received a response to our reply to your original email last week asking for an image of the melted sweets and some further details so we can get this resolved for you.

We’re proactive with our customer service and we always do our best to get things sorted as we don’t like hearing about unhappy customers and 1 star reviews.

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