ZARA Reviews 

terrible company

Bad costumer services ever

I definitely don't recommend it. I was robbed on Friday at around 4:30pm INSIDE the store

Zara-Porte Berger, Rue Berger 101 Paris

and when we looked for an employee to help us and reported what happened, he said he couldn't do anything and that I was just another victim among others on the same day, they didn't try to help in any way, they barely listened to my report and they didn't take any contact from me, it was a real neglect.

This is absurd!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Now I'm at a loss without my phone, my phone was only 7 months old, an iPhone 14 lilac, I need Zara's position on this, for them to contact the store where the incident happened and help me in some way!

zara and their behavior to the clients, you will fill like you a trash if you have any question to them!!!
I placed an order 11 of September, till now I don't get my order and I cannot get my funds back!
Parcel not delivered as was requested to the home address!!!

Hi. This is my third online return of goods to Zara even though I produce the tracking number & proof of delivery they say no refund as we did not get the returns. Anyone have these problems

So I purchased my order the very first date of sales.
I paid for the frais de livraison. When I collected the package, the item sent is incorrect.
Zara would not refund me unless I send the item back. Perfect, they just send an etiquette that I have to pay to print plus finding a box to send the item.
they do not offer to return the expenses for the frais de livraison or any commercial gesture for their cock up.
This company is going down the hill for quite a few years now. The clients have to pay for their mistakes. AVOID!

I am so happy with my last delivery! All clothes fits me good! I think I will wear everything! Thanks

Zara your internet site is not only awful it's complicated and everytime i want to look for something it moves too quick and impossible to find anything !

Zara customer care reps on the app are poorly trained. One agent closed my chat before confirming i was done with the conversation. ZAKARIA (name of the app service agent) was impatient and rude. This really gave a bad online experience when an agent just says she cant help you and closes the chat in 5 mins without confirming that my issue has been clarified. Shocking experience from an online platform.

never buy from this ZARA is trash service .. i have returned 2 orders never received my refund .. they dont answer me anymore .. such a big scam

Omg super unprofessional. They say that they will refund my return on my bank account ( original payment method) and instead they refund on a gift card which is only valid in France when I don’t even live there. When I ask the chat service about it and ask them to refund on my bank account, they refuse to do it and then they just end the conversation out of nowhere. They don’t care. That’s just theft. Zara France service is absolute garbage.

Never buy at zara shop!!!they don't care about social worker and ecological

I ordered a coat on the 11th of November, and three weeks later, I email them that I haven't received the item. They have now sent me a message saying it was delivered on the 25th, when I was at home, but I never received it!! They are now insisting it was delivered. Their customer service if I can call it that, is horrendous and they are very rude!! I will definitely not be ordering from Zara again after this..Please either have my item delivered for REAL or give me a REFUND!!!!

Horrible horrible customer service. Extremely unprofessional and unhelpful.
I asked 5 people at the store for help and it seems it was not their job!!!!!!
I was thinking to myself god knows how they continue to be employed!!!!
I will never go to the Zara in Blagnac ever!!!! and I highly suggest anybody who is planning to visit to go someplace else.
Already they are selling cheap and unethically made clothes and to add to that the horrible customer service they have will hopefully open peoples eyes and avoid them completely so they realise that the only reason they exist is because of the clients.

My son ordered a jacket as a lovely surprise for me. It arrived with open seams attached to the main seams, a mark on, faulty zip, seams caught as sewn so pulled and 30 plus loose threads some 3 inches long.
Zara.fr insisted their quality control was rigorous so I have to prove the a problem. I sent the photos, they ignored it, still no returns label.
They have a 30 day free return!
I have had 4 operations plus have cancer, I don’t need this stress.
What do I do now! Very unhappy at this terrible customer service plus the quality of the clothes! ☹️

La nouvelle collection robe donne pas du tout envie portée par des mannequins sans forme d une maigreur horrible!!!!!

Ordered from them yesterday worth more than 50 euros. Arrived today in a nice box. Fast delivery! The items were perfect!

Recently shopped in one of your stores the staff were very accommodating and efficient