Zeelool Reviews 33,978

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent craftsmanship of the glasses and the accuracy of their prescriptions. Many people found the ordering process to be easy and appreciated the wide selection of styles available. The delivery service was frequently noted as fast, with many receiving their orders sooner than expected, and the affordability of the products was a significant positive for consumers. However, some customers also noted issues with their orders. A few people received glasses that did not match the online description or had incorrect lens features, such as sunglasses that were not dark enough or driving lenses without glare reduction. There were also isolated instances of delivery problems, including packages being sent to the wrong address or significant delays in receiving orders.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Order

People report positive experiences with order. Customers found the ordering process very comfortable, easy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and efficient... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability of products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more

Rated 5 out of 5 stars

I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more

Rated 5 out of 5 stars

Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more

Rated 5 out of 5 stars

Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34K reviews

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Rated 3 out of 5 stars

The glasses are too small :( but the…

The glasses are too small :( but the quality is good just cant wear them

April 30, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may cause. We have a 30-day no-questions-asked return policy. If the glasses do not meet your expectations, you can contact us at any time to return them. We apologize again for any inconvenience this may cause and thank you for your support of our website.

Rated 1 out of 5 stars

HORRIBLE

HORRIBLE
Frames delivered with a wide band of a contrasting hue which was subtle enough to not show online. They arrived looking different than pictured online..
I started the return process but have not received any communication from the company not a return authorization.
Weeks are going by. I have tried reaching out three times. I still have these frames have never worn them and want to return them and get a refund. It looks like I will have to take the time to escalate this through my insurance or my credit card company. Absolutely not worth the hassle. The frames look very cheap in person.

March 31, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. Upon review, we found that we have sent you multiple emails following up on this matter, but have not received a reply from you. Perhaps you would mind checking the email address you used when placing your order or your spam/junk mail folder? We will process your request as soon as we receive your reply. Thank you again for all your time and patience.

Rated 5 out of 5 stars

What a nice surprrise!

My sister surprised me and ordered the glasses using my prescription! PERFECT fit and the frames are BEAUTIFUL! I am really impressed!

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

The glasses I ordered aren’t what I…

The glasses I ordered aren’t what I thought they’d be.

April 27, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter. Would you mind checking and replying to our email at your convenience? We will resolve this issue for you as soon as possible after receiving your reply. We apologize again for any inconvenience this may have caused.

Rated 5 out of 5 stars

Wow!

Wow! My new glasses arrived so quick!They are absolutely perfect in every way. Beautiful frame and the script I provided is perfect. Definitely will be purchasing another pair!

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

It says a package was delivered but it was not

It says a package was delivered and left by the front door today, but there’s nothing there.

April 29, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. Please don't worry, as you purchased insurance for your order. If you are unable to retrieve your package, we will definitely help you contact the insurance company to file a claim. We have already sent you an email to follow up on this matter, and we will assist you with the follow-up as soon as we receive your reply. Thank you again for all your patience and support.

Rated 5 out of 5 stars

This was a quick and easy experience…

This was a quick and easy experience for me. It did take me forever to decide on the glasses but that was because of all the beautiful choices! I will definetely being using this in the future and the speed of delivery wonderful. Just as stated in the progress provided with tracking number.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong prescription was sent

Wrong prescription was sent

April 29, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. We noticed that we received another email from you stating that your glasses are perfect and asking us to disregard your previous email. Are there still any issues with your glasses? If so, please feel free to reply to our email at any time, and we will process your after-sales service as soon as possible. Thank you again for all your patience and support.

Rated 2 out of 5 stars

My glasses were supposed to go from…

My glasses were supposed to go from sunglasses to clear glasses, also the is a green glare in them that I find very ugly.

April 27, 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for the inconvenience. After checking, we found that you purchased tinted sunglasses instead of photochromic lenses. We have already sent you an email to follow up on this matter, and we look forward to your reply. We will resolve this issue for you as soon as possible after receiving your reply. Thank you again for all your time and patience.

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