ZELLBURY 

First of all, this suit’s color is not pure black; it already looks faded. There are also stitching leftovers on the sides of the shirt. Moreover, I compared the width of the shirt and trousers with one of your own articles, and this one is 4–5 inches shorter.

This was the most disappointing experience with Zellbury. Kindly always make sure to check the quality before selling an article.

I placed an order with zellbury on April 4 and paid successfully via QR code, but the order was never confirmed. My bank verified that the payment was received by the company, yet I neither received the order nor a refund.
For nearly 2 months, I have been repeatedly contacting their support team. Every time, they say my complaint has been “highlighted” and that someone will contact me soon, but nobody ever does. I have to keep following up myself again and again.
Very disappointing customer service and poor handling of customer payments. Be careful when making online payments here.

Edit: Got the refund on 04 June 2026, thank you. Still, an experience bad enough to think many times before purchasing anything from here.

No refunds, just website voucher (that too is probably less than what the customer paid for products). Pathetic customer service. Delayed deliveries (waited 10+ days for a delivery, complained, they just updated the status on website as the courier tracking still says nothing about items in transit, its 15+ days now)

Edit: order number Z2072046

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Ive already waited 15+ days and received this today from the customer "support".

Dear Customer,

Thank you for contacting Zellbury. Your order has been cancelled as per your request. Please don't hesitate to explore our collection again and place a new order whenever you're ready or allow us to place an order on your behalf. We appreciate your business and look forward to serving you better in the future.

Furthermore, we would like to inform you that we are forwarding your refund request to our team. Please note that the refund processing timeline is 21 working days, depending on your bank's processing time. You will need to wait during this period, and we highly appreciate your patience.

ZELLBURY

It’s such a disappointment. I’ve always purchased clothes from Zellbury and never faced anything like this before, but this time it has gone beyond limits. It’s been almost a month and I still haven’t received my order. When I call Zellbury, they tell me to contact the delivery company, and when I contact the delivery company, they tell me to speak to Zellbury.

The responsibility lies with the brand to ensure that the customer receives their parcel on time and to properly address why it still hasn’t been delivered. But here, no one seems willing to take responsibility, which is honestly shameful.

What was the point of ordering a month in advance if the parcel is going to arrive just one or two days before Eid? Those dresses will be completely useless for me by then. I would have cancelled the order right now if I hadn’t already paid in advance.

Do not trust Zellbury with your money. I ordered on March 21st, and they cancelled my order due to a quality issue without even informing me. If I hadn't called them myself, I never would have known.

I chose a refund over a voucher, and they promised a 21-day timeline. It has now been over two months (May 22nd), and my money is still missing. Despite calling them every day and sending emails, their customer support provides zero concrete answers. They are holding my funds illegally at this point. Highly unprofessional, please avoid them!

I have ordered a bag very local finishing will never buy again zullburry is fake

Honestly l order 6 suits from zullburry l received 1 suit in 6 days and they didn't diliver another suits why

Order #1Z2067556 — Very disappointing experience. I placed a prepaid order on 7th May, and today is 18th May but I still haven’t received it. There is no proper tracking update available either. I contacted customer service multiple times, but they were not helpful and didn’t seem concerned about resolving the issue. Delivery is extremely delayed and the customer support experience has been poor. Not reliable if you need your order on time. I’m very unhappy with the service and would hesitate to order from Zellbury again.

Firstly, they send me wrong size dress but when I filed a complaint, they returned the dress but they didn't give me a refund and are saying to wait for updates for 1 week.

I m very disopaint there team not reply my msgs not my mails because I have replaced an oder 3 suit at different time I also msg them they merge my oder taky mjy delivery free ho jy but they don't geve me any reply at the moment still I m waiting its my favorite brand but now I m very disopaint 😔

We bought 2 dresses online and the payment is processed and deducted but the things are still in the bag and not we can't track the orders.

I order zellbury mist and the fragrance is soo bad it's fragrance lika a shampoo smell don't order the must

Aoa
parcel mujhy aaj receive huwa
Bottle damage hai poori
Cap poori tooti huwi mili ha
Product half sy zyada waste hochuka hai

Very disappointing experience with Zellbury. My order #Z1966421 was confirmed but never dispatched on time despite their “same-day dispatch” claim. After days of no updates, customer service said it was cancelled, while the website still shows it as active.

They issue vouchers instead of refunding money to the original payment method, and even those take weeks. My order got cancelled twice, and again they’re offering a voucher, which I don’t want.

Overall: misleading commitments, poor communication, and unfair refund practices. Not recommended.

Pathetic and cheap customer service they canceled my order due to poor quality and they promised to return my mlney by 21 days now it's been more then 21 days i didnt received any money

I have order 4 suits for Eid on 5th of March delivery date they gave me 12th March now one day more to Eid and still not arrived my parcel. I phoned then 6 times and they say we will deliver before Eid I think they will deliver before Eid in 2027. Shit custom service

I ordered 6 items from zellbury on 26th Feb for Eid and paid online in advance. Unfortunately, the items were delivered one by one on a weekly basis, and now I hv been informed that the remaining 4 items will be delivered on 25th March, while Eid is on 21st March. This completely defeats the purpose of ordering for Eid. Even worse, they have not responded to my emails. Very disappointing service and poor customer support.

This is the most unprofessional al terribly clothing brand in pakistan.

Whatsapp? Forget getting a reply
Email? Forget getting an email
Phone? The reps don't know shit about their jobs

It's been 20days I have 0 clud were my refund is.

After 10 days of placing an order via a card payment they said the order had an issue so it's cancelled.

This is worst company in PK

Very unprofessional customer service, they need to improve this on serious note otherwise you will face a huge loss

I had a disappointing experience at first, but the way it was handled later really changed my perception.

I had placed an order during Ramadan and had already paid online, as the dress was meant to be an Eid gift for my sister. Unfortunately, the suit didn’t arrive on time and Eid passed without it, which was quite upsetting.

However, after Eid, their team reached out to me via email and offered a solution. They asked me to place a new order using the same paid amount. I followed their instructions, and Alhamdulillah, the new suit arrived within 4–5 days. The quality was amazing and totally worth the wait.

To my surprise, 1–2 weeks after the delivery, I also received a men’s perfume as a complimentary gift, which was a very kind gesture.

Although the initial delay was disappointing, I truly appreciate the customer support and how they made up for it. In the end, it turned into a positive experience.