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Review summary

Created with AI, based on recent reviews

Evaluating 427 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, and many highlight the excellent service received. People frequently mention the convenient locations of accommodations and appreciate the competitive pricing, often finding rates lower than on other platforms. The booking process is generally described as easy, swift, and efficient. However, some people were dissatisfied with the booking process, citing issues where hotels had no record of their reservations or prices unexpectedly increased. A few customers also reported problems with hotel rooms not matching descriptions or being asked to pay extra fees upon arrival.

What people talk about most

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process... See more

Location

Consumers find location to be positive, often highlighting its convenience and accessibility. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding competitive and affordable rates... See more

Service

Customers had positive experiences with service. Many reviewers praise the outstanding and exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by the service I received. This travel company managed to secure a full refund for a booking that was supposed to be non-refundable—something I honestly didn’t think was... See more

Company replied

Rated 5 out of 5 stars

I'm from Holland and I used to book my hotels in Turkey with Travel Republic. All of a sudden, I was not able to use their service snymore, due to the fact that I'm not a Britsh citizen. The one t... See more


Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Location 10/10

Location 10/10
Staff- 10/10
Breakfast-10/10

Overall - 5 stars

March 26, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

Very good location

Very good location. Close to pretty much everything. Room is comfy. Staff is helpful. Restaurant at the hotel also good.

March 13, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 4 out of 5 stars

The room I booked was exactly what the…

The room I booked was exactly what the photo of it looked like on Zen website. Got the room at a great price. Won't hesitate to use Zen when they turn out to be the cheapest for a room that interests me.

March 16, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 4 out of 5 stars

Business Premium Rooms are good

Price wise and location wise it’s very good !! Choose business premium room as it’s good , clean and spacious as well as not expensive . Standard rooms are not good . Make sure you have cash Rubels with you as hotel is not accepting any other currency even cash USD & Master/Visa cards won’t work in Russia .
Location is very good and a minute walk to VDNK Metro , and right opposite to VDNK Park . Also close to Moscow TV tower.
Hotel is always crowdy with guests as most of my stay , there were groups of school children staying for some sort of competition. And reception is little hectic .
One thing which is not good is WiFi . It’s not good .

March 18, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

Good Location

Good Location, nice staff, good breakfast
Wi- fi was not good
If i go oran i go there again

March 22, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

I use often other famous websites..

I use often other famous websites... This is the first but it will be not the last one. I found an hotel that the others web site doesn't appear

March 11, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thanks for booking with us! We’re always adding more options and hope you find even more great deals next time.

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Rated 5 out of 5 stars

Great little hotel

Great little hotel, excellent rooms and very clean and staff were really great as nothing eas a problem. Great location on front, food was really good. Would easily stay there again.

March 10, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Great staff

Great staff. They let us check in 2 hours before. The rooms are confortable and the location is great. You are able to reach the city center by metro (just 2 stations) ou by walking around 20 minutes.

March 9, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

The room i reserved was beautiful!

The room i reserved was beautiful!! The staff was kind and friendly. I enjoyed the 4 nights i spent there. I especially love the "quiet time" from 10pm to 8am...it made resting so much easier. I will definitely be going back!

March 1, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

Huge thanks

A huge thanks to ZenHotels for getting me such great rates on hotels- no doubt I will be recommending them to people I know 👍🏽

March 11, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for booking with us!

Rated 4 out of 5 stars

My stay in Venice

My stay in Venice was enhanced by the quality of my hotel. It was conveniently situate not far from St. Mark's Piazza The staff were polite and helpful and my room was immaculately clean throughout my stay. I would not hesitate to return

March 3, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 4 out of 5 stars

Good Hotel

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that give excellent service throughout town (price still within the standards of the industry).

Only one criticism: Mini bar - there where no snacks and the price is high -5 euros for a can of coca cola is exagerated. Small things can sour the stay.

March 9, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

A good online hotel booking company

It was good to find an alternative online hotel booking company. We found the hotel we wanted on ZenHotels.com where the likes of Booking.com & others couldn't offer it to us.
The booking process was swift and efficient and I would book ZenHotels again without question.

February 1, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! So glad to hear you’re happy with the service — thank you for your kind words

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