While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(11)

11 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The biggest con site on the internet

This company is not only a con merchant they are full of blatant liars. Following my disastrous experience with them where they advertise a wooden mata ray made by Chad Smith in Scotland I received several weeks later a random pack of pressed pieces of cheap wood from China. Now the last time I looked China is nowhere near Scotland.

After a 'discussion' lasting several weeks involving over 50 emails they promised a full refund to my credit card within 15 working days - needless to say the refund never appeared and now they don't even respond to emails.

I have however now received a full refund from my bank and they are pursuing the cash from these con merchants.

I only wish there was a facility to post images on this site - I would then post images of the advertised and the delivered item.

Learn from my experience and the experience of others posting on here and DO NOT BUY FROM THESE CON MERCHANTS

January 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Xenithoi are scammers !!!!!

I'm another unwitting customer of this online scammer. I did receive an email confirmation and tried to cancel the order but they told me that the goods had already been dispatched and I couldn't cancel. I have now raised this as a dispute with my bank so hoping I get my money back.
The catch line for them hooking me in was the 'artisan based in the UK in the Lake District' as I like to think I'm buying local

January 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would give it 0 if I could

I would give it 0 if I could. Still waiting for my product and they took the money straight away. I thought it was a genuine potter in the the Lake District! I am so angry with them.... We try to support local companies only to be ripped off. Bad karma coming their way....

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Potential scammers

Ordered silver cross as present. Money come out of bank . No tracking number. No confirmation of order, and no reply to emails. Scammers
Eventually arrived, no hallmark and absolutely tiny. Not handmade by an American silversmith. Made in China. Junk.

January 2, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Fake

Fake ceramics producer on Facebook called Chad Smith but actually made in China.

January 2, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look