I could find the products I need with fair prices. Also, money depositing was smooth. I had no doubts like "okay I sent money but where is it?", it instantly reflected to my account. Although, sinc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Everything was made easy to actually buy. It is a good third party for people who don't have ways or purchasing goods that Japan doesn't sell outside of their country. The Fees ones the one thing that... See more
Company replied
Update the system so that it doesn't block products (like soccer balls) and the purchase can be made faster.
Company replied
I did 5 orders with Zenmarket and the last one was recently. Like the previous ones, even this time I'm very happy with the package because it was wrapped so well and, even if I chose the cheap shipp... See more
Company replied
Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.1
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Avoid ZenMarket at all costs.
Absolute clown show. Avoid Zen at all costs.
(I spend over 20k USD monthly)
They constantly make mistakes with HS Codes. Incorrectly charging higher tariffs & duties.
They take days and days to reply to questions, and will be unhelpful 100% of the time.
Takes freaking out over the course of 2 weeks to get actual responses.
Refusal for actual manager or supervisor support, with nobody to call, no direct contact or emails.
They do not care about the customer, even as a big spender.
They won't let you declare to customs yourself, even as a business.
These proxies make all their money with their international shipping rates, not on the tiny item fees.
They used to care, be helpful and make exceptions for their customers, now they just spit in your face.
As someone who always avoided and had bad experiences with Buyee, they are a better, cheaper, faster and more efficient option than ZenMarket now. Such a shame.
January 9, 2026
Unprompted review
Reply from ZenMarket
Thank you for your message, Luis.
We’re truly sorry to hear about your recent experience, and we appreciate you taking the time to provide such detailed feedback.
We understand how frustrating it must be to feel that your concerns were not properly addressed, especially as a frequent user. Please know that we take your comments very seriously and are currently reviewing the issues you've raised, particularly those related to HS code classification, response times, and communication workflows.
Regarding the delay, we recognize that the back-and-forth may have taken longer than expected. If your case happened recently, it may have coincided with the New Year holidays, which unfortunately led to longer-than-usual response times. We sincerely apologize for the inconvenience this caused.
As for HS code issues, we acknowledge that occasional mistakes do occur. If you notice an incorrect declaration on your parcel, please don’t hesitate to contact us directly and our team will be happy to review the case and see what can be done.
While certain procedures (such as customs declarations) follow international regulations and platform requirements, we understand that better clarity and flexibility can make a meaningful difference. Your trust means a great deal to us, and we’re committed to doing better.
If you're open to it, we would truly appreciate the opportunity to look into your case again and work with you toward a resolution.
Sincerely,
The ZenMarket Team
Easy to use and lots of info on how to…
Easy to use and lots of info on how to use it.
December 8, 2025
Unprompted review
Reply from ZenMarket
Thank you so much, Beckston! We're glad to hear that you found the platform easy to use and appreciated the guidance provided throughout. If there's ever anything you’d like us to improve or explain further, don’t hesitate to let us know!
Sincerely,
The ZenMarket Team
great handling from zenmarket
great handling from zenmarket, loved how well protected my package was protected !!!, i suggest that if u can provide a calculator for taxes, like an average so people can plan their packages!
January 8, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your feedback! We're glad to hear you were happy with the packaging and handling of your order we’ll be sure to share your kind words with our packing team.
And thank you for the suggestion about a customs tax calculator. We understand how helpful it would be to have an estimate for customs duties before shipping. We’re always looking for ways to improve our service and will pass your idea along to our team for future consideration.
Sincerely,
The ZenMarket Team
No Upfront Cost Makes It A Bit Pricey
I think I would rather purchase from somewhere where I can see all the charges up front. I just paid over $80 for a $10 item, most of it shipping, handling, and fees. I probably would not have made the purchase had I known the shipping and handling was going to be so high, but since we don't get that information until after we've already paid for the item, it's impossible to make a purchasing decision based on total cost.
The company did fine, the item arrived safely, but they didn't do 700% over item cost fine.
January 6, 2026
Unprompted review
Reply from ZenMarket
Thank you for your feedback, and we’re sorry the shipping costs came as a surprise.
Because we’re a proxy service, final international shipping fees can’t be confirmed until the item arrives at our warehouse and is weighed and packed. Shipping rates are set by international carriers and are often based on parcel size (volumetric weight), which can result in shipping costing more than the item itself.
To help avoid this, we provide a Shipping Calculator on our site so customers can estimate costs and compare carriers before purchasing. We also offer free package consolidation, which can help reduce overall shipping costs when ordering multiple items.
We understand how disappointing unexpected costs can be, and we appreciate you taking the time to share your experience. We’ll continue working to make pricing clearer and the process easier for our customers.
Sincerely, the ZenMarket Team
My experience with ZenMarket
The experience was great because purchase process is easy to understand. All the costs are very clearly presented and their site has lots of valuable information and pieces of advice. Contact with the support was also ok, took some time because of different time areas and holidays. I didn't compare comission ammount with different stores of this type, but in case of this store it seems reasonable.
January 7, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We’re happy to hear your overall experience with us has been pleasant and your recommendation is highly appreciated. It means a lot to us that we could support you and that the information was easy to understand. Thank you for choosing us!
Sincerely, The ZenMarket Team
Worth it
Very easy to use, I found some really good deals for my kpop collection. Everything arrived well packaged and in perfect condition.
December 12, 2025
Unprompted review
Reply from ZenMarket
Thank you for your kind review! We're happy to hear that you could find great deals for your collection and it's wonderful to know you were satisfied with the shipping and our service. We look forward to helping you again!
Sincerely, The ZenMarket Team
Reply from ZenMarket
Thank you so much for your review! We're thrilled to hear that you are happy with our platform and range. We look forward to helping you again soon! Sincerely, The ZenMarket Team
Packed carefully 🫶🏼
As always, came wrapped up and packed securely. I'm so happy with this service.🫶🏼
The costumer support is always fast and very friendly. They reply quickly and helpful.
I often buy fragile acrylic stands (big and small ones) and they're wrapped up in lots of bubble wrap. None of Them ever came broken.
January 3, 2026
Unprompted review
Reply from ZenMarket
Dear Levi,
Thank you so much for the kind words and the 🫶🏼! We are so happy to hear that you are satisfied with our service "as always."
It’s great to know that our support team has been fast and friendly for you. We take extra pride in how we handle fragile items like acrylic stands, so hearing that your collection always arrives safely and heavily wrapped in bubble wrap is music to our ears!
We look forward to helping you grow your collection even more in the future.
Sincerely,
The ZenMarket Team
First Japanese proxy experience
Really easy process, each step is well communicated. Just do your due diligence and understand the various fees involved at each stage. If you read their documentation and use a duties calculator for your country, you'll be fine.
December 24, 2025
Unprompted review
Reply from ZenMarket
Dear gz,
Thank you for sharing your experience! We are so pleased to hear that your first time using a Japanese proxy service went smoothly and that our communication kept you informed at every step.
You hit the nail on the head regarding due diligence. We always encourage our users to explore our help documentation and consider local customs duties, as being well-prepared makes the entire shopping process much more predictable and enjoyable.
It is great to have you as a customer, and we look forward to assisting you with your next find from Japan!
Sincerely,
The ZenMarket Team
Grateful
Dear ZenMarket,
Today I received my package and wanted to leave my heartfelt thanks in a review.
I am extremely satisfied with your excellent service and give you a full 5 stars.
From start to finish, the process was so easy. Thank you for all the thought put into your service like the guides on the buying process and the automated messages that let you know the next steps at every step. Due to this, I had few questions and nothing that couldn't be answered without researching the thorough information on your site by myself; only a question regarding a seller's info that required direct contact with a staff member.
Thank you for all the care put into packaging my products; since they were collectible photos they were delicate but you wrapped them with so much love. That made me happy as the items are precious to me. I am happy I was able to get vintage photos of my favorite artist who has passed away. A little bit of sadness has been reduced. I will cherish them. Maybe in the future I can add more to my collection.
I would love to work with ZenMarket again for any purchase.
Thank you from my heart.
December 31, 2025
Unprompted review
Reply from ZenMarket
Dear Amanda,
Thank you so much for such a moving and heartfelt review. We are truly touched to hear that we could help you acquire such precious items for your collection.
Knowing that these vintage photos of your favorite artist hold such deep personal meaning, we are especially glad that our team’s "love and care" in packaging was evident to you. Our warehouse staff takes great pride in protecting delicate collectibles, and it brings us immense joy to know that we could help reduce even a little bit of your sadness by ensuring these treasures arrived safely to be cherished.
It is also wonderful to hear that our buying guides and automated messages provided the clarity you needed to navigate your first purchase with confidence. We strive to make the process as supportive as possible so that you can focus on the excitement of finding your favorite items.
We would be honored to help you grow your collection further in the future. Whenever you are ready to find more memories, we will be here to help.
Thank you from the bottom of our hearts for choosing ZenMarket.
Sincerely,
The ZenMarket Team
Very well packaged and protected
Very well packaged and protected, everything as described and arrived in good condition. The email about the delivery arrived past midnight and the delivery has been on the morning (same day, about 8h later).
December 29, 2025
Unprompted review
Reply from ZenMarket
Dear csf91,
Thank you for your review! We are glad to hear that your items were very well packaged and protected and that everything arrived in good condition, exactly as described.
We also appreciate you mentioning the timing of your delivery notification. While our system sends updates as soon as information is processed, it sounds like your local courier was exceptionally fast that morning! We're happy the delivery was so efficient for you.
Thank you for choosing ZenMarket, and we hope to see you again soon.
Sincerely,
The ZenMarket Team
Recommended
It was my first time using Zenmarket, and I am pleased with the entire process. I used FedEx International Economy, and the package arrived in five days!!
December 30, 2025
Unprompted review
Reply from ZenMarket
Dear CK,
Thank you for sharing your experience! We are so pleased to hear that your first time using ZenMarket was a success.
It is fantastic that your package arrived in just five days via FedEx International Economy! We always aim to provide a variety of shipping options so our customers can find the perfect balance between speed and cost, and it sounds like that was the perfect choice for you.
We truly appreciate the recommendation and look forward to helping you with your next Japanese shopping adventure!
Sincerely,
The ZenMarket Team
Good for being a first client
For being a first client, the process it's a little be complex and confused. That's the reason I don't give five stars.
On the other hand, what I like the most, it's that everything seems so transparent and secure.
I'm quite sure when I do buy frequently, that I will, this process is gonna be easier and faster.
I hope my purchase arrived close to the estimated date. That would be awesome!
Very good job, very good! 👍
December 28, 2025
Unprompted review
Reply from ZenMarket
Dear Miguel Palma,
Thank you for your honest feedback! We are thrilled that you chose ZenMarket for your first purchase and that you found our service transparent and secure.
We completely understand that the first time using a proxy service can feel a bit complex compared to standard online shopping. We appreciate your patience as you navigate the different stages of ordering from Japan.
We are confident that the process will become much faster and more intuitive for you with your future orders as you become more familiar with the platform. We also hope your package arrives right on time—our team works hard to ensure everything is packed securely for the journey.
Thank you for the "Very good job!"—we look forward to seeing you again soon!
Sincerely,
The ZenMarket Team
Reply from ZenMarket
Dear Jevan Nkomo,
Thank you for the straightforward and positive review! We're glad we could provide a quick and efficient experience for you.
"Not much to say" is often the best feedback we can get—it means everything worked exactly as it should! We appreciate the recommendation to others.
Sincerely,
The ZenMarket Team
Shipping cost excessive. Not transparent.
At the end, after paying the item, and when it arrives at the warehouse, you choose how you want it to be shipped. No indication of the price until much later when you can't change. And the shipping cost is absurd, like six times the normal fees.
December 24, 2025
Unprompted review
Reply from ZenMarket
Dear IVAN MILISIC,
We are sorry to hear that you were surprised by the international shipping costs and felt the process lacked transparency. We understand that shipping fees are a major part of the total cost, and we want to ensure our customers have the tools needed to plan ahead.
Transparency and the Shipping Calculator
To prevent surprises at the final stage, we provide a Shipping Calculator on our website. This tool allows you to input the estimated dimensions and weight of an item before you even place an order to get an instant estimate from various carriers (like FedEx, UPS, DHL, or Surface).
Because we don't know the exact weight or box size until the item actually arrives from the seller and is weighed by our warehouse team, we provide this calculator so you can compare rates and see potential costs in advance.
Regarding Shipping Costs
International shipping rates are set by the global carriers and are often based on "volumetric weight" (the size of the box) rather than just the actual weight. While we do not control these base prices, we offer free consolidation, which allows you to combine multiple items into one box to save significantly on shipping fees compared to sending items individually.
I hope that this information helps clarify how our shipping estimates work and that you are able to find a more cost-effective method for your future parcels.
Sincerely,
The ZenMarket Team
Extraordinary service
Extraordinary service! Great communication and expertly packaged. Amazing service! Many, many thanks!
December 24, 2025
Unprompted review
Reply from ZenMarket
Dear Andrew Horan,
Thank you so much for your enthusiastic review! We are thrilled to hear that you found our service extraordinary and that you were pleased with our communication and packaging.
Our warehouse team takes great pride in ensuring every item is expertly packaged to arrive safely, so your kind words mean a lot to us. Many, many thanks to you for choosing ZenMarket!
Sincerely,
The ZenMarket Team
I used it for the first time
I used it for the first time. It's a very convenient platform for those who live abroad.
December 26, 2025
Unprompted review
Reply from ZenMarket
Dear Gina,
Thank you for sharing your experience! We are so glad to hear that your first time using ZenMarket was a success.
Providing a convenient platform for those living abroad is exactly what we strive for, and we're happy to know we could help make shopping from Japan easier for you.
We look forward to assisting you with many more orders in the future!
Sincerely,
The ZenMarket Team
Nice staff they did everything they can…
Nice staff they did everything they can to make my order right , packing and shipping solution very useful. If you guys need buy anything from Japan you should try zenmarket
December 25, 2025
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words! We're glad our staff could help make everything right with your order, and that the packing and shipping solutions worked well for you.
We truly appreciate the recommendation, it means a lot to us!
Sincerely,
The ZenMarket Team
Fast and easy shipping with great packaging!
Very fast shipping, good packaging and really nice customer service. I recommend you to all my friends! :)
December 23, 2025
Unprompted review
Reply from ZenMarket
Thank you so much for the lovely review! We're happy to hear your order arrived quickly and safely, and that our customer service left a good impression.
It means a lot to know you'd recommend us to your friends, we truly appreciate the support! 😊
Sincerely,
The ZenMarket Team
Straightforward Process
Very straightforward process, the information is clear and transparent no hidden fees. I was surprised the fast shipping once the parcel is ready. It only took 4 days from Japan to US . I will use again the platform for future purchases
December 23, 2025
Unprompted review
Reply from ZenMarket
Thank you so much for your review! We're happy to hear the process felt clear and transparent and that your parcel arrived so quickly from Japan to the US!
We truly appreciate your trust and look forward to helping you again with your future purchases.
Sincerely,
The ZenMarket Team
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