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Rated 1 out of 5 stars

Bought a subscription 3 years ago (forgot I had). Without my knowledge ZenMate added an auto-renewal to my PayPal account. I got an email on 3rd April informing me they have taken money from my P... See more

Rated 3 out of 5 stars

NETWORK SECURITY Although Zenmate.com provide an effective VPN. The service relies on: 1 Turning on hosted networks 2 Using a proxy service 3 Using Wi-Fi Direct These three Net work... See more

Rated 4 out of 5 stars

Very low price (€20.28 Euros) per year. All good except BBC iPlayer is geo-blocked. Rapid reply received to my e mail. Developers have been informed and the issue will be resolved. Unfortunately, unab... See more

Company replied

Rated 5 out of 5 stars

Excellent service... there were problems with performance in my country, which I found out about after buying a subscription. The technical support team very quickly helped to solve the problem and re... See more

Company details

  1. VPN Service

About ZenMate

Information provided by various external sources

Our Mission:
To simplify the world of online security and privacy and make it accessible to everyone.

Products:
Explore our range of Internet security products & solutions for all your devices: http://go.zenmate.com/products

Awards:
Europas Award for best Privacy/Security Startup 2014
Germany's Startup of the year 2014

Contact info

2.7

Poor

TrustScore 2.5 out of 5

675 reviews

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Rated 5 out of 5 stars

Really good, but I don't want to pay for it :-(

I've been looking for a VPN that works with streaming services. Then I finally found ZenMate that works perfectly with Netflix and Prime Video. I really can only point out one thing - that it's not free.

September 2, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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Rated 5 out of 5 stars

Thanks for Help

I update the text and change negative to positive . Because they help me

August 17, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hello, Emily! Please contact our support team at https://zenguard.zendesk.com or support@zenguard.org. They will further assist you.

Rated 1 out of 5 stars

Scam Website OR the employers are Scammer

This is scammed website. They stole my paypal account. Always they find your any mistake. If you mistake anything and if they get any information of your paypal account they steal your paypal. I can give the proof.

August 10, 2021
ZenMate logo

Reply from ZenMate

Hello! We’re not here to scam anyone. We’re a VPN service provider, so we’re here to protect your privacy. If you had any issues with your payment, please contact our support team at https://zenguard.zendesk.com/hc/en-us or support@zenguard.org. They will further assist you.

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Rated 1 out of 5 stars

Mockery!

It is impossible to log in to the ZenMate App on MacOS. After half an hour of attempts, it is purely by chance that I was lucky to log in!. The password is correct, verified on their Website. Writes a message: You have to accept our terms of...bla bla bla. But the check mark place is nowhere to be seen. Mockery!

August 1, 2021
Unprompted review
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Reply from ZenMate

Hello, Aleksi! Please contact our support team at https://zenguard.zendesk.com or support@zenguard.org. They will further assist you.

Rated 5 out of 5 stars

Fantastic service

This is very nice even fantastic service in this category. Fast connectivity, stable, easy to use, good speed and best packages. I love it. Thanks zenmate

July 30, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Excellent service.

July 22, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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Rated 5 out of 5 stars

Awesome product

Awesome product. Would recommend to anyone.

July 10, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

good

good i love it

July 2, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Enjoy it so far

July 2, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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Rated 5 out of 5 stars

A small mistake

Though I turn on WebRTC protect, it didn't work well through the WebRTC Test that my public ip address was still leaking. Nevertheless, this app is free and it works well generally.

June 24, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hello! Thank you for your feedback! Please contact our support team at https://zenguard.zendesk.com/hc/en-us or support@zenguard.org and they will be happy to assist you.

Rated 4 out of 5 stars

👍👍👍👍

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June 16, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your feedback.

Rated 5 out of 5 stars

great easy to use vpn

great easy to use vpn that works with all my equipment

May 25, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

says it all

well priced, does the job, happy bunny

May 20, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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Rated 5 out of 5 stars

Always Does Exactly What I Ask.

Always Does Exactly What I Ask Of It--I Could Not Be More Satisfied! Thanx TRG:

May 13, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

make life easy

Well, I have been using your site for a few years now so far I am very happy with what I am able to access the site which otherwise I would not been able to do without ZenMate.
Thank you, keep up with the good works.

May 6, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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