Zenoti Reviews 245

We have recently migrated over to Zenoti and although it hasn't gone smoothly at times (no fault of Zenoti, previous CRM provider) we have had full support and communication from the Zenoti Team. We really like their system and they have accommodated our medical requirements/requests. The system is quick and doesn't lag. It is relatively easy to use and you are able to edit and manage your forms and data.
Special mention to Rachit who has been extremely helpful with our constant questions/queries! Rachit is always happy to help and has a cheerful manner.
Naomi and Megha were also really helpful and informative at the start of the process.

Interviewer was horrible, he said to expect at least 12 hrs work everyday and weekend working. This is still fine what he did is really horrible and I'm not sure how an interviewer can do this. Right after the interview he contacted my current company senior manager and told him that I interviewed at their company. I just got confronted by my current company senior manager. This interviewer's name is Hari Krishna Malladi. Beware, he might be doing this to all interviewees. It is ethically wrong. Imagine the impact it has on my current role because of him. I did not expect a senior person to behave so unethically.

Zenoti is really focused on growth for our business which is great. The team is really supporting and they go the extra mile for you as a customer.

Our business needs are quite different to the normal Zenoti business. Ritesh, Gouri and Pranathi have been extremely helpful and knowledgable to find the best solutions possible so that we can keep our current business practices and improve them with the capabilities of Zenoti

Ian has been assisting me with my many questions, queries, and projects over the last 3 years. He is extremely reliable, knowledgeable and my go to when I need any help! I couldn't be happier with the support I have received from Zenoti and especially Ian, Nicola and Mark. Thank you!

terrible customer service, if you have an issue and you contact them through their chat on their website, it takes them an hour to respond for every message you send them. the agent replies to your message then goes away for another another and then reply to your follow up message.

Jack was truly amazing and super patient he helped guide us through every step. Jack made the whole transition super smooth and easy..

Zenoti is an absolute nightmare. Their customer service is non-existent—you can’t even call them! Instead, you're forced into an endless back-and-forth via email, hoping someone will actually resolve your issue. If they can fix it, great. If not? Too bad for you.

They sell you on features that sound great, but once you’re locked in, the excuses start rolling in. Their training videos are outdated, and there’s no proper one-on-one support. If you ask how to do something, they’ll just send you an old article and expect you to figure it out yourself.

It’s a complete scam from A to Z. Avoid at all costs unless you want frustration, wasted time, and empty promises!

Ian did a fantastic job setting up our Loyalty program. Everything was clearly communicated, on time and he accommodated all of our requests.

The salary is still not released. You are harassing someone mentally and financially from last 3 months.

Did he do any Fraud with your company???????

Did he not work as expected?????

Such a pathetic company and humans you people are. Absolutely nonsense

garbage.
half of the things done work thats why they dont provide test accounts. ask them and you will see their reaction because if you test drive it once, you will never use it.

Poor support , this is not geared towards EMR, its a scheduling software. After working for months to get it started . Answering so many questions its useless . Stay away

The team are attentive and knowledgable. They have been incredibly helpful in providing a smooth transition to the platform.

I have been trying to collect my payments from them since November and I haven’t even used the system since May of 2024. They owe me over $1000 and they can’t figure out how to send it to me. Definitely don’t use them. You will be miserable

Excellent service. Everyone in our clinic is very happy with the new software. Good support and software is easy to use

Zenoti stands out as a reliable and scalable CRM solution, offering excellent support and continuous updates to keep up with industry trends and customer demands. Engaging with their Customer Success Managers is always highly valuable and insightful, as they promptly address queries and resolve any systematic errors efficiently. In particular, Bernice Harrison has been exceptional, offering extensive knowledge and outstanding service. This level of support ensures a smooth experience and helps businesses optimize their operations and drive growth.

Amazing support. These ladies and gentlemen are always eager to bring out the most from Zenoti for your business. A huge thanks to Ian and Bernice for assisting InuVersal as splendidly as you did. They made the daunting CMA so easy to navigate with their professionalism. 10/10!

David is always clear, concise and super helpful

We couldn’t ask for better support than what we receive from Ramana Bura. He is incredibly attentive and detail-oriented, always ensuring that every issue or question is handled with patience and care. No matter the problem, Ramana consistently walks us through solutions step-by-step, making even complex challenges manageable. He’s also extremely reliable, always on time, and quick to respond whenever we need assistance. His dedication and professionalism truly set the standard for excellent support. Thank you for having someone as exceptional as Ramana on your team!

So helpful, couldn't recommend the support team enough. David was thorougher and exceeded my expectations.