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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their incredible helpfulness, knowledge, and patience, often highlighting specific individuals who go above and beyond. People consistently report exceptional customer service, noting quick response times and a proactive, supportive approach that makes complex processes easy. The overall user experience is described as smooth and reliable, with the service significantly streamlining business operations and allowing teams to focus more on clients. However, some people were dissatisfied with the customer service, mentioning slow communication and a lack of responsiveness, particularly from teams outside of the UK. A few reviewers also found the software itself to be not user-friendly, describing it as clunky, confusing, and difficult to navigate, which added more work rather than saving time.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

User experience

People report positive experiences with user experience, especially regarding the guest-facing booking... See more

Service

Reviewers highlight positive aspects of service, with many praising the immaculate service and guest... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the prompt, professional, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Zenoti onboarding team has been incredible! MJ and Alex went above and beyond to make our transition to their EMR seamless. They provided personalized, step-by-step assistance tailored to our busi... See more

Rated 5 out of 5 stars

Huge thanks to Mark from Zenoti, his expertise is fantastic, and what really stands out is how personally he works with you, no matter how small the issue, he's happy to help, and the best part, as a... See more

Rated 5 out of 5 stars

Mark R and Divya were the main team members I dealt with as an administrator for a South African aesthetics company. They are phenomenal in every sense of the word. The system itself is so advanced th... See more

Rated 5 out of 5 stars

We’ve been using Zenoti for our salons and it’s been consistently reliable, with very little downtime and smooth day‑to‑day operation. The platform makes it easy for our teams to collaborate across... See more


Company details

  1. Software Company
  2. Barber Shop
  3. Hair Salon
  4. Medical Spa
  5. Spa

Information provided by various external sources

All-in-one, cloud based software for spas, med spas, salons, yoga studios and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences and business growth.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Software is amazing

The Software is amazing, very intuitive and the team have been very helpful. We are super pleased we have chosen Zenoti. The implementation from our previous software to Zenoti was seamless, the project management team worked with us intently, with a clear schedule and flexibility on any changes we needed.
We are looking forward to our growing partnership, the software has elevated our guest's experiences.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

I’m really disappointed with the lack…

I’m really disappointed with the lack of support after the induction period. We’ve sent multiple emails and tried to ring the number provided with zero . Although the support team to get you going while taking on the software is great - that’s only for 6 weeks! I would prefer to just go back to my previous software as what was promised, is not being provided.

December 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Ramana is amazing

Ramana is amazing! He is always incredibly helpful and knows the answers to everything. Nothing is ever too much trouble for him. By far the most knowledgeable and helpful member at Zenoti that we have dealt with in 5 years

December 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

We've had two follow up calls with Rachit after having taken Zenoti into our clinic 6 weeks ago.

It's a bit of an adjustment taking on a new software package but it is made easier when Rachit (customer service) is quick to respond to any issues, knowledgeable and patient enough to talk us through everything, even if he has to repeat himself.

Zenoti takes a while to get comfortable with but it's getting easier and reassuring to know that the company is very keen to help wherever they can.

Thank you.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ramana

Ramana was as usual amazing. He listened to what I needed and explained clearly how I could achieve it ensuring I understood. He is always so accommodating and patient and he definitely knows his stuff, thank you!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Zenoti's Technical Wizard!

Ram recently took over the Technical care on our account and he has been incredible! Problems are resolved with ease and he's a joy to work with. Thanks so much Ram!

December 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Business growth

Zenoti has really helped me take my aesthetics business to the next level from a customer app to suggesting add ons. It has really grown my business.
Special thanks to Adam and Megha in implementation and Spandana in support

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Expert advice & support

The team went above & beyond to support us with our Zenoti integration. In particular, Mohammed was always on hand to answer our questions & was key in the success of our new system. Highly recommend!

November 18, 2024
Unprompted review
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Rated 5 out of 5 stars

We couldn't be happier with Zenoti—it’s…

We couldn't be happier with Zenoti—it’s a game-changer for our salon! The software streamlines everything, from scheduling and online bookings to inventory and staff management, making our operations seamless and efficient. The user-friendly interface saves us time daily and enhances our guests' experience, keeping them coming back. A huge shoutout to our account manager, Bernice, whose exceptional support has been invaluable. She's always prompt, knowledgeable, and genuinely invested in our success. For any salon looking to elevate their business with top-notch support, we highly recommend Zenoti and Bernice!

November 14, 2024
Unprompted review

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