zer4u Reviews 

Disgrace to have such business experience in Israel.
Complete disregard for American customers, order not fulfilled, no communication, no apologies. Shame on you all! Remember who is paying your bills!

Poor service. Late with delivery, no contacts to check the delivery. Flowers looked not so good as on their web-site. Never answer via WhatsApp.

Very poor service. The flowers I received were old and dry. I threw them in the trash on the third day.

Terrible service, they sent a very dry flowers. After they promised a compensation, it's never came. Very bad experience

Disappointing experience

Probably the worst customer service I ever encountered in as much as my memory covers.
I ordered an overpriced balloon and bouquet to a hospital patient. won't even put in words the negligence, blunt lies and potential harm done.
My personal experience was that they completely ignored details you fill in the order page, both in the operational center and the delivery guy, and the call support girls were like complete sociopaths only present there to pretend the company has some customer support.
I definitely won't ever use this service again.
The date of experience is approximate. Almost a year passed and I am still disgusted.

I attempted to contact Customer Service multiple times via phone, but was unable to reach a representative. Despite trying during different times of day, I received no response.
It's clear that they do not prioritize customer satisfaction. I will not be doing business with them again and would advise others to do the same.

Terrible service
Hasn't delivered the flowers to my mum (I checked the box, leave at the reception) and is asking for my card exp date and ccv for a refund. They cannot make a second delivery (although I was ready to pay for it) and cannot return my money without my ccv (even cannot give me cash - I was willing to go to their address). Who asks for ccv of the credit card these days?

Man, I have to say I was very unsettled reading these and Google Maps reviews of Zer4u after very unintelligently putting in a sizable, expensive order BEFORE looking the company up. I chose them based off of the products available to deliver and the fact that the website was clean and easy to use in English, and I didn't think to check the reputation. So, I crossed my fingers and waited -- and everything was AMAZING. I am in the United States, and sent a gift to my aging grandmother (who mainly speaks Russian) for her birthday which we couldn't visit for due to regional conflict and flight cancellations. But the company (1) was able to swiftly update her address on the delivery when I emailed them requesting it a few days before, (2) delivered perfectly within the time window, (3) were able to print her card entirely in Russian, and (4) were able to contact her and communicate that the delivery arrived so she could come downstairs and get it. It was a surprise and it worked so unbelievably well. It's more than meaningful that we could get her a sizeable and very nice-looking gift in our absence. The large package and wrapping made her feel like a queen and she can't stop talking about how wonderful the gift was. I feel very fortunate to not be one of the disappointed customers and felt I had to write this review because maybe the company has turned around! I even have a photo of the flowers from my babushka and they truly look amazing. They're assembled very sweetly in a round "pot" that looks tactful and nice.

awful situation - ordered from this site so many times. Once I ordered a celeration grand balloon for my girlfriend. They literally didn't deliver it. Poor experience. Then they have NO customer service, you'll get ignored, and after they scam you, they refuse to refund.

Wife got me a gift. Ended up crying. Stay away.

Gift came too late, balloons were out of air, all chocolates expired and the greeting card was someone elses.

The most disappointing experience ever. Not only did these people not deliver, despite three days advance notice, they were not in the least bit interested in apologising. I rang on a Tuesday for a Friday delivery. It was a very very important occasion. No delivery. NO apology. Oh but wait, yes - my credit card was most definitely charged. Use an independent business. This franchise doesn’t care.

I ordered flowers and a bottle of wine, got no wine and a very skinny bouquet
No service
Strongly not recommended!!!!!!

On the 12/9/2023 I phoned ZER4U from the UK to order a plant and chocolates for my daughter's birthday. She lives in Jerusalem. They took the order, took the money paid with my card and said it would be delivered that day. My daughter had a call from the delivery man who told her he was near Haifa!!!!! She confirmed her address and he told her she would not receive the gift that day saying she would receive it the following day. (this gift was suppose to be a surprise). I spoke to the company again and they told me she would receive the gift on the 13th between 1pm - 6pm. My daughter called me at 5.30pm to say she had not heard anything from them. I phoned them at 5.45pm to make sure the driver was on his way to her.
They then told me "we don't deliver to that address".
I asked them why they did not tell me in the first place when I made the order with them! When I asked them WHY they don't deliver to an address in Jerusalem, they told me they can not tell me. I told them everyone else delivers things to that area, why not them, they told me "don't know, we just don't"!!!!
No apologies, no compensation. DISGUSTING COMPANY, DISGUSTING PEOPLE.

The order late by a few hours, will never order again there, disappointed.

Poor shopping experience and even poorer customer service.

Sent a few items to my sister’s birthday. Not all items arrived but there was no notification, apology or refund for the items that did not arrive.
More than a month of chatting via messenger over my request for a refund for the items that were not delivered - still no apology, and no refund.

I'm genuinely surprised at all the bad reviews here.I ordered flowers for a friend's birthday and she got exactly what I ordered at a time sorted out with the recipient's husband. I had a picture sent to me of what was sent and was extremely happy.

Order was supposed to be delivered between 9 and 2. At 4:30 contacted them via whataapp. They responded that they just checked and the recipient was contacted just now and it will be delivered any minute now. I was on the phone with the recipient who was never contacted. Stay away from these scammers.

My son ordered from the U.S., and was told they would deliver to my city. It never happened, I called them, and they said they would get back to me, and yes they would deliver to my city. The last email they asked me if I wanted to cancel. I am more disappointed for my son, who just wanted me to have a beautiful bouquet for Mother's Day. Terrible company.

Don’t order at this place! They took my money, didn’t showed up and when I called I needed to wait and wait until someone even talked to me. They saying they have a service for abroad but said “oh we can not call to people outside Israel”, Never even say sorry or apologies - the attitude was so rude! They never offered any compensation out of something for next time I’ll order something… I ended up embarrassed (the flowers didn’t arrived) and pieced!