While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The personal account and vurtual card are a fabulous idea as is the planet saver but ..... the wait of at least a working day to withdraw money from your savings is a massuve flaw and needs fixing in... See more

Company replied

Rated 5 out of 5 stars

Used my Zero card recently for first time abroad while cruising many countries, to avoid fees and commissions. Found the Zero card much more convenient to use than other Travel cards which I have had... See more

Rated 5 out of 5 stars

Really impressed with how quick and easy the sign up process was. I’ve never thought much about how everyday banking could help the planet, but Zero has made that possible. It feels good knowin... See more

Company replied

Rated 1 out of 5 stars

I don't know why this bank has now closed down was so hard to move money out of it before closing

Company details

  1. Financial Institution

Written by the company

Zero is the free sustainable money app, personal account and debit card for the climate conscious.


Contact info

3.9

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good app

Really good app, love the feature where I can use it like an actual card and get the card details from the app, because let’s face it who takes their wallet everywhere with them these days?! So having it just there on my phone is fantastic.

June 19, 2025
Zero logo

Reply from Zero

Thanks Alex,

Really appreciate the good feedback, we're working hard on more features, which we hope you'll like just as much.

Advertisement
Rated 5 out of 5 stars

Zero has truly impressed me

Zero has truly impressed me! Their platform is incredibly easy to use, making my financial tasks simple and straightforward. Customer support is phenomenal – always professional, efficient, and genuinely helpful.

Their account is competitive, transparent, and free of hidden fees, building immense trust. What I particularly appreciate is their strong commitment to sustainability; they are genuinely green, low carbon, and care for the environment.

Zero stands out as a clear, efficient, customer-centric, and environmentally responsible financial partner. I highly recommend them for anyone seeking a modern, user-friendly, and sustainable banking experience. They've definitely earned these five stars!

June 17, 2025
Unprompted review
Zero logo

Reply from Zero

Hi Chris,

Thanks for sharing that positive feedback, it's really appreciated by the team at Zero, especially on our focus and vision to make money a force for the good of the planet.

Rated 5 out of 5 stars

The only banking app that cares about the environment

The only banking app that cares about the environment.

There aren't as many features yet as some other banking apps because it's still new, but I'm excited to see where it goes.

June 17, 2025
Unprompted review
Zero logo

Reply from Zero

Hi Peter,

It’s great to hear that our sustainability focus resonates with you and the team are working hard to bring you more features very soon! If you ever have any thoughts on how we can go even further, just let us know via https://zero.co.uk/contact-us.

Rated 5 out of 5 stars

Just Perfection

Does precisely what it is meant to do. Just perfection.

June 10, 2025
Zero logo

Reply from Zero

Thanks Chris,

Really appreciate the good feedback, we're working hard on more features, which we hope you'll like just as much.

Advertisement
Rated 5 out of 5 stars

Ethical banking!

Good to know my money isn’t being used to support unethical and unsustainable corporations

June 13, 2025
Zero logo

Reply from Zero

Hi Josie,

We're very passionate about what we're building here at Zero, so it’s great to hear that you feel the same. If you ever have any thoughts on how we can go even further, just let us know via https://zero.co.uk/contact-us.

Rated 1 out of 5 stars

Dont ever use them they are horrible…

Dont ever use them they are horrible every time i transfer some money there like £20 £30 it taking me at least 1 week of sending an emails until they reply then they gone be putting you of by saying money not received them so you have to put pressure on them and then they give it you transfers from another account takes 2 weeks .....DONT USE THEM THEY ARE ROBBING PEOPLE AND THEY KNOW IT

June 3, 2025
Unprompted review
Zero logo

Reply from Zero

Hi Pet,

We’re sorry you don’t feel you’ve had a great experience with Zero. We believe we’ve spoken on this issue, but if you’d like to discuss, please feel free to reach out to us via https://zero.co.uk/contact-us

Advertisement
Rated 5 out of 5 stars

I've been a customer since the waitlist…

I've been a customer since the waitlist and I couldn't ask for anything better!

June 4, 2025
Zero logo

Reply from Zero

Thanks Melanius,

We really appreciate your support since the beginning of Zero.

If you do think of anything, please just let us know via https://zero.co.uk/contact-us.

Advertisement
Rated 5 out of 5 stars

Used my Zero card recently for first…

Used my Zero card recently for first time abroad while cruising many countries, to avoid fees and commissions. Found the Zero card much more convenient to use than other Travel cards which I have had in the past where you need to keep changing currencies such as the Post Office Card. Add the fact that your money is safe and secure, in case of loss or theft and it’s a keeper 👌

May 15, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

After I joined the waitlist and became…

Update: After waiting for a week, it prompted that it could not verify my identity. I emailed the customer service team but have not received a response. I am unable to use your service through registration.

After I joined the waitlist and became eligible for registration, I was blocked because after registering, I received the message "Review In Progress. Your application has been passed to our team for review. This may take up to 2 working days. We'll email you when your application has been updated." This status has lasted a whole week.

December 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look