Zest Energy Ltd Reviews 

284
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. People frequently praise the staff and sales consultants for being exceptionally polite, friendly, knowledgeable, and extremely helpful when guiding new buyers through the entire journey. Consumers consistently note that the overall installation service runs very smoothly, with professional technicians working efficiently, carefully managing difficult conditions, and always keeping workspaces clean. However, some people mentioned occasional issues with communication, noticeable delays regarding follow-up services, and a lack of prompt coordination for equipment collection. A few reviewers also experienced incomplete setups, missing key components, or difficulties reaching customer support after the main installation was successfully finished.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that representatives and installers are... See more

Service

Customers consistently note positive experiences with service, highlighting efficient installations, polite... See more

Product

People report ambiguous experiences with product, as some customers are extremely satisfied with their solar... See more

User experience

Consumers find user experience to be positive, highlighting that everything goes smoothly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the engineer’s van had a breakdown and he arrived 2 hours late. However once he arrived he was very efficient. The one thing which was annoying is that no mention had been made that the... See more

Rated 4 out of 5 stars

The salesperson was pretty clear on most points as far as I recall. Chris and his colleague worked well in difficult weather conditions and worked late in the dark to finish. One negative.The Salesper... See more

Rated 4 out of 5 stars

The representative who came first of all was pleasant and explained everything.The engineer who installed the battery worked extremely hard in atrocious weather and again was very pleasant. I do have... See more

Rated 4 out of 5 stars

from point of sale to install was perfect but! after reporting a faulty panel was told part was in but the lad that installed battery did not know so big breakdown in communications 02/06/2026


Company details

  1. Solar Energy Company

Written by the company

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(284)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The installation was good

The installation was good; there was little or no mess.
this was an additional four panels and a new battery system. Every thing worked as it should; however the "App" for my phone did not so at this point in time ,I have no way of controlling the 10kw battery and still trying to resolve this.
All sorted and thanks for the support.good job

August 31, 2026
Rated 5 out of 5 stars

No pressure, no mess

The staff, fitters , paperwork etc were all made easy to understand and NO PRESSURE applied to make the decision. William (the fitter) was a delight to have in the house, clean, tidy, explained everything he was doing and even managed to get the inverter and battery into the little cupboard under the stairs which I hadn’t thought was possible. Absolutely chuffed to bits with everything - many thanks to all.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

William was fabulous

William was fabulous, he made sure everything was done right, cleaned up after himself and even gave cuddles and treats to my pets. Very professional and great customer service

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

James a first class consultant

The rep James was very, friendly,confident and knowledgeable. He answered all our questions without hesitation and spoke in language we understood. He was not pushy an explained everything in detail. It was a very nice experience. Well done James.

September 1, 2026
Unprompted review
Rated 4 out of 5 stars

Quick installation

Quick installation
The period of time from agreeing to the solar panels to installation was super quick, just a couple of days! There was a bit of a mix up in terms of the number of panels we were initially told we could get to what could actually be fitted once the installation team turned up. Thankfully a solution was agreed and all was ok.

August 17, 2026
Rated 3 out of 5 stars

Why was an Installer sent out with incomplete parts?

The Installer was polite, friendly and keen to get the work done. However, he was missing a key piece of equipment, which meant that the job is incomplete. Apparently, it will take about a week to ten days for the task to be completed.

August 27, 2026
Zest Energy Ltd logo

Reply from Zest Energy Ltd

Thank you for your review, Graham. We are pleased that you found our installer polite, friendly and keen to get the work completed.

We would, however, like to clarify the reason the installation could not be completed on the day, as the review perhaps gives an unfair impression that our installer arrived without a piece of equipment required for the job.

The equipment was supplied to us in a sealed manufacturer’s box. It was only when the box was opened during the installation that it became apparent that the required clamp had not been included by the manufacturer.

Unfortunately, this was completely outside the control of both Zest Energy and our installer and could not have been identified beforehand without opening the manufacturer’s sealed equipment.

The manufacturer has been contacted and is sending the missing component directly so that the installation can be completed as soon as possible.

We completely understand the frustration of having to wait for the final part of the installation, but we hope you will appreciate that this was a manufacturer packing issue rather than any failure by Zest Energy or our installer to arrive properly prepared.

We look forward to getting everything completed for you as soon as the replacement arrives.

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