I’d like to say a big thanks to Marvi R. I had a problem/concern about an order I had placed earlier and he fixed me up! It was a very positive experience with Marvi, he’s a very solid employee who... See more
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Buying a quality product should feel this way. Marvi was AWESOME. So helpful. I have never bought a device like this and I was torn after I placed my order . . . should I have bought the GT4 over the... See more
I ordered an Arc GT3 vape from them and wanted to cancel my order. It was too late because they had already shipped it. Their customer support was quite responsive and even though their official retur... See more
I had probably the best customer service interaction in my 35 years on this earth today during my time speaking with Lisa. She was prompt, articulate, friendly, understanding and, extremely helpful in... See more
Company details
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Innovators in premium vaping technology, dedicated to delivering high-quality, reliable, and user-friendly vaporizers. Elevate your experience with Zeus Arsenal’s cutting-edge designs and superior performance.
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Great customer service
I’d like to say a big thanks to Marvi R. I had a problem/concern about an order I had placed earlier and he fixed me up! It was a very positive experience with Marvi, he’s a very solid employee who is a great asset to his coworkers and company. I look forward to doing future business with them!
Randy
Soild was very helpful and getting my…
Soild was very helpful and getting my order,
Buying a quality product should feel…
Buying a quality product should feel this way. Marvi was AWESOME. So helpful. I have never bought a device like this and I was torn after I placed my order . . . should I have bought the GT4 over the S2 I "settled" on. I decided to email in my questions. So glad I did. Marvi replied within minutes and gave me the added benefits of upgrading to the GT4. I made a quick and very trusting decision to upgrade my order. Now I am even more excited for my order to arrive and start my new, happy journey. AWESOME customer service from the first day.
Solid experience
Solid experience - Marvi took care of my order issue asap!
Built Solid
Very happy with the quality of the service and the Zeus Arc GT4. This product is really built solid, and would recommend this to anyone considering buying one.
Easy to order and had all my questions…
Easy to order and had all my questions answered. My battery from another company died (only a 6 month warranty) and happy to make a switch to Zeus.
Looking forward to it.
Awesome !!
Looked up an order for me that I never…
Looked up an order for me that I never got updated for awesome experience
Marvi is the reason I gave 5 stars
Marvi is the reason I gave 5 stars. This all started with a return, I wanted a refund but I could only get store credit. It was an ordeal and the whole process was not smooth until Marvi started to help. Everything ended up getting resolved to my satisfaction.
The Goat real the MVP of Zeus Arsenal!
Yo Marvilyn,
Is the Goat real the MVP of Zeus Arsenal!
Fast, smooth, and absolutely on point with the support provided.
Helped me secure my refund credit and navigated the cart system for my special items. Also made sure I could use that refund credit instead of my debit card.
Thank you, Marvilyn — gracias, Zeus — and happy holidays!
Beware!
Don't buy any Arc items from Zeus. They rip you off. I bought an Arc GT3 and it doesn't vape. I contacted Zeus( which is TVape) and they simply stopped conversing with me about my GT3 not vaping. Don't buy from these guys. You are warned.

Reply from zeusarsenal.com
I just placed an order with Zesu for there Ion battery and my customer service representative Lisa was a big hel
I just placed an order with Zesu
Lisa gets it
I had probably the best customer service interaction in my 35 years on this earth today during my time speaking with Lisa. She was prompt, articulate, friendly, understanding and, extremely helpful in getting this sale. I would like very much for you to hire more people like Lisa, whoever she is, what she does is what companies need and im only a bit jealous that I cant steal her away to come work for us. I couldn't afford her.
Looking for a Zeus Ion user manual
I need to find a user manual for my Zeus Ion. Lisa, the online helpful person sent me a copy. Took all of 2 minutes and she was very pleasant to deal with as well.
Website wouldn’t take my address
Website wouldn’t take my address. Reached out to chat. Got Lisa. She did a great job assisting me and upselling/informing me about the pod caps being a one time use! Good to know bc we were reusing them! This is the 5th/6th Zeus and now we just buy one every year so we rotate them out.
Great customer service
Great customer service! Lisa was great was very honest about the product. Haven’t gotten mine yet but I’m excited and ready for mine to come in!
Awesome rep that helped me on chat
Awesome rep that helped me on chat. I had own the original zeus gold still hits Awesome unit can't wait try updated version. Thanks again for Awesome chat Marilyn!!!!
Thanks,
Billy
The beauty of word of mouth
As I’m on the hunt for the best daily driver 510 thread battery. I stumbled across zeusarsenal.com in a red dit post. The Zeus ion checked off all my boxes. USB-C ,concealed cart, magnetic adapters, solid sturdy build. The website was super easy to navigate. I was able to speak to someone immediately! Which is rare these days. Lisa answered all my concerns and questions and was able to help me finalize my order. Great experience.
I Had a lot of questions
I Had a lot of questions, Marvi answered them all and helped me with my order.
Great thanks for all the help!
responsive customer support
I ordered an Arc GT3 vape from them and wanted to cancel my order. It was too late because they had already shipped it. Their customer support was quite responsive and even though their official return policy wasn’t the friendliest they ended-up accepting my return graciously without a restocking fee. I appreciate it when a business shows some good will and flexibility.
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