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Zextons - Tech Store Reviews 

851
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 586 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices and value for money, often finding products significantly cheaper than elsewhere. The delivery service receives consistent praise for its speed and efficiency, with many orders arriving the next day. Reviewers are also very satisfied with the products, noting they are brand new, as described, and often include bonus items like cases and screen protectors. The ordering process is generally described as easy and straightforward, contributing to a smooth overall experience. However, some customers also noted minor issues, such as not receiving a free SIM card they opted for or a non-genuine charging cable. A few other people also felt that the company's communication regarding product availability or specific details could be improved, leading to some confusion or delays.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting great prices and the excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the extremely quick... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be very competitive and often the... See more

Service

People report positive experiences with service, often highlighting its speed, simplicity, and overall... See more

Order

Customers had positive experiences with order, praising the ease of the ordering and payment process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Samsung Galaxy S25 Ultra 512GB. Device arrived quickly, factory sealed and exactly as described. Model was correct (SM-S938B/DS), brand new and fully working. Customer support responded... See more

Company replied

Rated 5 out of 5 stars

Was a little hesitant ordering from a company not known to me but glad I did! Samsung A56 5G ordered at great price. Arrived by Royal Mail next day. Brand new, sealed box as expected, well packed. Pro... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thank you for this product . Incredible quality, price, discount, shipping! Given my £10 voucher to my partner to get his order placed! Thank you so much I will be recomme... See more

Company replied

Rated 5 out of 5 stars

Well first of all your site was easy to navigate. I was looking to buy a new mobile I was unsure what to purchase so contacted somebody at your company for advice. He talked me through my preferred... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Computer and Accessories Store
  5. Computer Store
  6. Mobile Phone Repair Shop

About Zextons - Tech Store

Written by the company

🌍 Zextons – Your Trusted Source for Certified Pre-Owned Tech

At Zextons, we’re passionate about providing high-quality refurbished and brand-new phones, tablets, laptops, and gaming consoles at the best possible prices. Our mission is to make premium technology accessible, affordable, and environmentally responsible.

We source our stock directly through our buyback and trade-in program and from trusted UK phone auction houses. Every device is fully tested, certified, and guaranteed to meet our strict quality standards before being listed for sale.

💚 Why Choose Zextons?

  • ♻️ Reduced Carbon Footprint: Buying refurbished helps minimize e-waste and supports a sustainable planet.
  • 🧠 Rigorous Testing & Grading: Each device undergoes a multi-point inspection using industry-leading diagnostic software. We grade them as:
    • Excellent (Grade A) – Like new condition
    • Good (Grade B) – Light cosmetic wear
    • Fair (Grade C) – Noticeable signs of use but fully functional
  • 🛡️ 18-Month Warranty & 30-Day Returns: All refurbished devices come with an 18-month warranty and a 30-day money-back guarantee.
  • 🚚 Free UK Next-Day Delivery: Fast, tracked delivery on all orders.
  • 🎁 Free Protection Bundle: Many devices include a free screen protector and case.
  • ⭐ 17 Years of Experience: Nearly two decades of expertise ensuring reliable devices and top-rated service.

🛍️ Shop Our Bestsellers

Apple iPad 8th Gen (2020)
Apple iPad 8th Gen (2020)

Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra

Apple iPhone 12 (Unlocked)
Apple iPhone 12 (Unlocked)

Shop confidently at Zextons.co.uk — where quality, affordability, and sustainability come together. All devices are tested, certified, and protected by our 18-month warranty. Join thousands of happy UK customers today!

Our Promise to You

Written by the company

We’re committed to your satisfaction!
At Zextons, we go above and beyond to deliver premium refurbished and new tech with honesty and care. Every device is tested, certified, and backed by our 18-month warranty — because your trust matters most.
Sustainable Tech, Trusted Quality
Buying refurbished from Zextons means reducing e-waste and saving money without compromise. Every phone, tablet, or laptop we sell is rigorously tested, graded, and protected by our 18-month warranty and 30-day returns.
We treat every customer like family.
With over 17 years of experience, Zextons stands for quality, transparency, and respect. From your first visit to post-purchase support, we’re here to ensure every experience exceeds expectations.

Our Shipping Promise

Free Next-Day Delivery

Free Next-Day Delivery
Enjoy free and fast UK delivery on every order! All orders confirmed before 3 PM are dispatched the same day with tracked 24-hour shipping. Shop confidently knowing your device will arrive quickly and securely.

Contact info

Promotion box for Zextons - Tech Store

Free UK Next-Day Delivery

Get your refurbished phones delivered within 24 hours at no extra cost

4.8

Excellent

TrustScore 5 out of 5

851 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(851)

572 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Accurate description and prompt…

Accurate description and prompt delivery. Very happy. Highly recommended.

February 25, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that the item matched its description and that your delivery was prompt. It is great to know that you are very happy with your experience, and we truly appreciate your recommendation.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Pleased with the product

Pleased with the product. Prompt delivery. Good service.

February 17, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that you were pleased with the product and that you found our delivery prompt and our service good. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Thank you for my iPhone 15 it was brand…

Thank you for my iPhone 15 it was brand new and as described.

February 18, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your iPhone 15 arrived brand new and exactly as described. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

In condition described and on time

Phone turned up on time and in excllent condition as indicated when purchasing it. All seems to be working well and so absolutely no complaints.

February 20, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your phone arrived on time and in the excellent condition described at the time of purchase. It is also great to know that everything is working well and that you are happy with your experience.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Great price and product also delivered…

Great price and product also delivered within 2 days.

February 22, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your great review.

We are delighted to hear that you were pleased with both the price and the product, and that your order was delivered within 2 days. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 1 out of 5 stars

Title: Faulty phone – no response, no help

I ordered a phone and received it quickly, but the battery drains insanely fast (100% to 50% in just 1.5 hours of normal use). It’s clearly defective.
I’ve tried calling, using live chat, and emailing multiple times since this morning. Calls go unanswered, and the chat gets disabled the moment I mention the fault. Zero response.
I just want to return it for a refund or replacement, but they’re making it impossible. Very disappointing service — avoid if you value customer support.
Would not recommend.

February 23, 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with the phone and the difficulty in reaching our team.

This is certainly not the level of service we aim to provide, and we completely understand your frustration. A device showing this level of battery drain is not the experience we want any customer to have, and we also apologise if our communication fell short when you were trying to get support.

Please contact us directly at hello@zextons.co.uk
with your order number, and we will make sure your case is reviewed as a priority so we can work towards a suitable resolution, whether that is a refund or replacement in line with our returns process.

We appreciate your feedback, as it helps us improve both our products and our customer support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

It's amazing service we are received…

It's amazing service we are received the phone next day.

February 20, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that you were pleased with our service and that your phone arrived the very next day. Your feedback means a lot to us, and we are so glad you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Fast delivery product as described

Fast delivery product as described

February 15, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your order arrived quickly and that the product was exactly as described. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

24 hour delivery, order as advertised

Ordered at 7.45am Friday, delivered 11am Saturday!!
Excellent experience. The phone is as advertised, brand new, colour, storage. Just excellent. I originally ordered from deal Monday. 8 days of nothing. So at the same price I cancelled my deal Monday ordered and ordered from zextons. I should have read the trust pilot reviews first. Highly recommend

February 21, 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,
Thank you for your fantastic review.
We are delighted to hear that your order arrived so quickly and that your phone was exactly as advertised in terms of condition, colour, and storage. It is great to know that you had such an excellent experience with us.
We also really appreciate your recommendation and your trust in choosing Zextons. Your feedback means a lot to our team.
Kind regards,
Zextons Team

Rated 5 out of 5 stars

The Galaxy s 23 came in a very short…

The Galaxy s 23 came in a very short time it looks very good ,

February 19, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your Galaxy S23 arrived so quickly and that it looks very good. It is great to know that you were pleased with both the delivery and the condition of your device.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Refurbed iphone 17

I was a bit nervous ordering a refurbished iphone but read the reviews and decided to try. I am really happy so fat, the phone is like new! Such good value. Hopefully kt stays that way

February 19, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your great review.

We are delighted to hear that you were happy with the price, the quick delivery, and that your phone arrived in perfect condition. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Excellent service

Excellent service, next day delivery, good quality of product,amazing price.

February 20, 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your excellent review.

We are delighted to hear that you were pleased with our service, next day delivery, the quality of the product, and the amazing price. Your feedback means a great deal to us, and we are so glad you had a positive experience with Zextons.

We truly appreciate your support and look forward to serving you again.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Super easy and quick service with…

Super easy and quick service with quality kit. Happy!

February 18, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your great review.

We are delighted to hear that you found our service super easy and quick, and that you were happy with the quality of your device. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with us.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your great review.

We are delighted to hear that you received a brand new phone at a good price and that you were happy with your purchase. Your feedback is greatly appreciated and means a lot to our team.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

I’m well pleased

Has a pensioner concerned about customer service and being ripped off I picked up the phone to “test the waters” I need not have worried Ali was a gentleman who elevated my concerns, however until my reconditioned iPad arrived I reserved my 5 stars. The 2025 iPad arrived within two days and had a great cover. I had a little trouble transferring the data from my 5th generation iPad but a conversation with Apple sorted this for me. I’m a well pleased.

February 17, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you very much for your thoughtful review.

We completely understand your concerns about customer service and value for money, so it is especially rewarding to hear that Ali was able to reassure you and make you feel confident in ordering from us. We are delighted that your reconditioned iPad arrived within two days and that you were pleased with both the device and the cover included.

We also appreciate you sharing your experience with the data transfer, and we are glad this was resolved for you. It means a great deal to know that you are so pleased with your purchase.

Thank you again for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Excellent service and delivery…

Excellent service and delivery timescales

February 16, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that you were pleased with our service and delivery timescales. Your feedback is greatly appreciated, and we are very glad we could provide a positive experience.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Samsung s25 ultra

Excellent service.
Super fast delivery.
Smooth transaction.
And great price for a brand new phone.
Fully recommend.

February 16, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your excellent review.

We are delighted to hear that you were pleased with the service, super fast delivery, and smooth transaction. It is also great to know that you were happy with the price of your brand new Samsung S25 Ultra.

We truly appreciate your recommendation and your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Great experience

Great experience. Customer service was helpful, prices were good, delivery on time. My phone even came with a case and screen protector, which was a very nice touch. Would use again and would recommend.

February 15, 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that you had a great experience with Zextons and that you were happy with our helpful customer service, competitive prices, and on-time delivery. It is especially nice to know that the included case and screen protector were a welcome extra touch.

We truly appreciate your support, recommendation, and kind words. We look forward to serving you again in the future.

Kind regards,
Zextons Team

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