zFast - Web & Reseller Hosting Reviews 318

Fast Web Hosting, Great Service and Exceptional Customer Support. All round great hosting company.

Absolutely fantastic support! Always happy to go above and beyond to help out. Not only that but they're extremely knowledgeable and quick to respond with expert help.

I'd highly recommend zFast!

Title: Excellent Customer Service Experience with Adam M

Rating: ⭐⭐⭐⭐⭐ (5/5)

I recently had the pleasure of interacting with Adam M from your customer service team, and I must say, my experience was exceptional. Adam went above and beyond to resolve all my issues and successfully migrated my previous package to my new one seamlessly. I am incredibly satisfied with the level of service I received, and I'd like to highlight some key points about my interaction with Adam.

First and foremost, Adam's professionalism and friendliness were remarkable. From the moment I connected with him, he made me feel valued as a customer. He actively listened to my concerns, asked relevant questions, and demonstrated a deep understanding of the products and services offered. This not only instilled confidence but also ensured that my issues were addressed efficiently.

Adam's problem-solving skills were top-notch. He quickly identified the root causes of my problems and presented viable solutions in a clear and concise manner. His expertise was evident as he guided me through the entire process of migrating my previous package to the new one. He patiently explained the steps involved, addressing any questions or doubts I had along the way. Thanks to his guidance, the transition was seamless, and I encountered no further issues.

Moreover, Adam's attention to detail was commendable. He double-checked all the information provided, ensuring accuracy and preventing any potential errors or misunderstandings. His dedication to delivering exceptional service was evident throughout the entire conversation, and I genuinely appreciate the time and effort he invested in resolving my concerns.

Overall, I am extremely satisfied with the customer service I received from Adam M. His professionalism, problem-solving skills, and attention to detail made my experience truly outstanding. I believe that his exemplary service deserves recognition, as he undoubtedly upholds the values and standards of your company. Please convey my gratitude to Adam for his excellent support.

I would highly recommend Adam M and your customer service team to anyone in need of assistance. It is refreshing to encounter individuals who genuinely care about customer satisfaction. Thank you once again for providing such a positive experience.

Excellent support, for an email 'spam' issue, thanks.

Been with zfast since 2019 & the support that I have with them has been AMAZING!! Their customer service/care is second to none...

The best support I've had from any company in in 20 years

I had a problem with my site and the hosting account, and the support team responded on time to sort me out. Definitely recommending this guys 100% anytime!!

Have been using their services for a few years now and had no major issues during this time. Support team has been very helpful every time and requests, questions answered or handled very promptly. Would be very happy to recommend them.

Been a user for a while & can't fault their service. Everything is well maintained, so sites just keep working.

Any time you have an issue, they are extremely quick to resolve it.

After needing a restore from backup due to a problem of my making, Tommy B responded within minutes and the site was restored and back online in less than 5 minutes. Amazing support quality and speed.

James resolved my serious issue very quickly and pleasantly.

Nick has been really helpful over a few days to help with our issues over our website problems. Really helpful and fast to reply.

I previously wrote a review of zFast after a couple of bad experiences with support, they've since really doubled down on their care and provided some of the finest customer support that I could have asked for. They've been forthcoming about everything and aided me at every step, extremely grateful for this and will be remaining with zFast for hopefully another 10 years.

Dealing with spam is never easy. When you have invested in specialist software and hardened your server to protect inboxes it is unsettling when a spammer breaks through. zFast were able to diagnose an issue that had some unusual characteristics. They spotted the underlying cause which had allowed a brief window for the spammer to evade the anti-spam defences. An experienced hosting provider can solve tricky issues that make a real difference. It’s so much better than the "talk to the hand" you would get elsewhere and why I am very grateful for the skills of the zFast Support Team.

Had A Tech Problem On Boot Boy Radio Both Our Tech Team Are Not Well And Danial From zfast Got My Panic Call To See If He Could Help And Yes He Did He Went Above And Beyond His Duties He Was Very Patient With Me As I Dont Know Technical Stuff Very Polite I Cant Thank Him Enough Danial Zfast Your A 10* Thank You Again Highly Recommend
Geoff L
Boot Boy Radio

The customer experience was fast and amazing. Nick was of help to set up my account.

Great, fast and reliable support along with amazing packages that have helped me grow.

As a customer of 10 years, I feel I am in a perfect position to give an outline of the service you can expect from zFast.

Until they were bought out by UnlimitedWebHostingUK they were the best hosting company I could ask for, the support team were more than happy to go out of their way and support you in any way imaginable to get your services working correctly - for that, I am immensely grateful (to name just two Dan and Lee were brilliant)

Now, since the buyout - support tickets have an average response time of about forever after their first response which is always "That's not possible" "We don't offer that" and everything else in-between. You can reply within in the same minute of them and all they've done with their generic response is shove you back down to the bottom of the pile.

I am now migrating away from zFast due to their pricing going through the roof and their quality of service is subpar to what it once was.

Migrating away from them after 10 years? They won't make that easy, I'm now having to pay double for a different server with them to get access to the root details of all my accounts to migrate them externally. Being that I agreed to spend more money to migrate away from them I somewhat expected them to be mildly more forthcoming with help, no - not the case at all. You're still very much on your own without an ounce of assistance or a ticket reply within 16 hours.

There is no phone support, the phone support will either tell you to submit a ticket or say they don't understand the issue and you should submit a ticket - so lose lose for the customer. This is if they actually answer the phone which is next to never, so get used to being on hold all the time.

Overall I would suggest you go elsewhere or maybe even try their parent company, maybe they care about that one and it's customers slightly more.

Absolutely excellent support and service provided by zFast - I've used them for years and never once encountered a problem.

Their support is definitely one of the best I've ever come accross with fast and genuinely informative/technical support received.

I would highly recommend zFast.