I am really happy with the help I received from Ashir, he solved the 2 issues I had with patience and understanding. He also managed to find the solutions very quickly and was friendly and professiona... See more
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Ziina charged me 79 GBP for a service that was never provided (attempted to get an ETA through UK Portal and asked to pay that amount through UK portal's website) My bank's transaction details stat... See more
Company replied
The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more
Ahmed took the time help me with my issue and was very patient with me. He made sure to stay available until everything was 100% resolved.
Company details
Written by the company
Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.
Contact info
U.A.E.
- ziina.com
You should know
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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good service by ahmed W
Very helpful
Very helpful. Mr.Ahmed W solved my login issue within a few minutes.
Thank u so much really appreciated 🙏
I had a very Quick and Friendly Assistance from Dilay smooth and helpful…
I had a very smooth and helpful experience with Ziina support. Dilay assisted me professionally and patiently throughout the process. She clearly explained the steps and ensured my issue was handled properly. I really appreciate the quick response and friendly support. Thank you, Dilay, for the excellent service!
Very helpful.Thank you to Mariam who…
Very helpful.Thank you to Mariam who always makes sure my issues are resolved quickly
Customer Service
Mariam was really helpful and solve the issue for me , as one of my payment dint come through and she investigated the issue and solved it without taking much time.
quick solution to the problem that is…
quick solution to the problem that is amazing
Special thanks to nouran she helped me…
Special thanks to nouran she helped me and made my experience better and solved my problem smoothly 🤍
I love the customer service such an…
I love the customer service such an amazing people i really enjoyed working with you guys
Very good customer support, Seif very good
Very good customer support, the payment was not working initially but they were quick in solving the problem. Seif was very professional and helpful. Thank you Ziina!
Hello Ahmed sir
Hello Ahmed sir
I was very worried because my SIM was lost, so I was trying to activate my account with a new SIM, but it was not working, so Sir, you helped me a lot. Ahmed Sir, thank you very much, thank you very much, you are very good.
Such good and speedy recovery of logins…
Such good and speedy recovery of logins credentials
Thanks to Ms Dilay
Love ziina
Thank you for fast and pleasant support…
Thank you for fast and pleasant support ❤️ God bless you Dilay 🙏 stay safe
Ahmed.W is very very good wallahi very…
Ahmed.W is very very good wallahi very cooperative agent wallahii im so much inspired from his service
Dilay is the best ☺️
Dilay is very fast response and really help a lot in less than 1 minute to get back my account.. it is really amazing experience I hope all the companies like that 🤞
Thx for the service and for the solutions
Ziina’s application is worth trying, it is safe and easy to deal with, simple, and has many features that the customer needs
Dealing and clarity by customer service, putting trust, reassurance, speaking clearly and solving problems are all important in a person who is from customer service to customers.
And I saw this and more by the respected employee and personally I see her worthy of appreciation and respect, and she is Mariam M. Please thank her a lot
I wish you all continued health and success with everything you do.
Cash out conversation with Mohamed A
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