I am really happy with the help I received from Ashir, he solved the 2 issues I had with patience and understanding. He also managed to find the solutions very quickly and was friendly and professiona... See more
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Ziina charged me 79 GBP for a service that was never provided (attempted to get an ETA through UK Portal and asked to pay that amount through UK portal's website) My bank's transaction details stat... See more
Company replied
The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more
Ahmed took the time help me with my issue and was very patient with me. He made sure to stay available until everything was 100% resolved.
Company details
Written by the company
Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.
Contact info
U.A.E.
- ziina.com
You should know
4.1
Great
554 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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It was quite good
It was quite good . I was being helped. The people are helpful but it's just concerning at a point when we are asked new new things as proof othe than that the people are helpful and nic to talk with
April 21, 2026
Unprompted review
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A+ Custome Support
Ran into a small issue during business account verification. Being a cloud app, i was worried i would struggle to speak to someone. To my surprise the support process via Whatsapp was very quick and efficient. Great start!
April 13, 2026
Unprompted review
The best service ever
The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will always reach to him if I need anything to be done.
April 13, 2026
Unprompted review
If there below than 1 star we would…
If there below than 1 star we would like give it .We re very disappointed about the service and they closed our account for now reason and giving us delaying tactics , they want to wait 120days to return our money without no valid reason and all.
April 13, 2026
Unprompted review
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Great job from ahmad he do the full…
Great job from ahmad he do the full support in the right way
April 10, 2026
Unprompted review
It’s a scam!!!
My experience with the Ziina app has been extremely disappointing.
I have been waiting for my money for over 3 days now, even though I was clearly told the transfer would be completed within 2 days. Until today, I still haven’t received anything.
I contacted customer support multiple times, but the response time is extremely slow — conversations take hours with no real solution or proper follow-up. On top of that, their way of dealing with customers is very poor, with no professionalism and no transparency at all.
So far, my money has not been transferred, and no clear explanation has been provided for the delay. This has been a very frustrating experience, and I would not recommend using this app based on the level of service I received
April 7, 2026
Unprompted review
Reply from ziina.com
Hi there, we understand how frustrating a delay like this can be, especially when it involves your funds. Transfers are typically completed within 1–2 business days, but timelines can vary depending on bank processing.
We’d like to review your case and provide a clear update. Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can assist you directly.
She is very helpful
April 2, 2026
Unprompted review
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It was such a prompt help out in simple…
It was such a prompt help out in simple way — five star service
April 1, 2026
Unprompted review
Totally satisfied great support from…
Totally satisfied great support from Ms. Mariam. Thanks a lot
March 30, 2026
Unprompted review
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Ziina is the BEST and Mariam M is their…
Ziina is the BEST and Mariam M is their best representative! Anytime,any day ask of her in the chat.
March 23, 2026
Unprompted review
Mariam M was great
Mariam M was great! I explained what I wanted to do and she helped me set it up super quickly and smoothly. Really happy with the service!
March 18, 2026
Unprompted review
The customer support team is really…
The customer support team is really helpful and very cooperative
March 17, 2026
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Youssef has been patient and…
Youssef has been patient and informative... Appreciate his time
March 16, 2026
Unprompted review
I was having problem with sign in Mr
I was having problem with sign in Mr. Ahmed W help me that I really appreciate 🙏
March 15, 2026
Unprompted review
Good customer experience especially…
Good customer experience especially with Dilay
March 14, 2026
Unprompted review
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