I believe that this app will develop into an excellent option however currently there are some shortfalls. Let me add I have only used it for at home workouts. First is not being able to save a wo... See more
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Review summary
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What people talk about most
Based on these reviews
The Zing app is flexible and the workouts have enabled me to build my strength and fitness in a way that suits me. Way cheaper and more efficient than going to a gym - less Social of course! The AI co... See more
Company replied
This is a good app. It keeps me motivated, sets up a plan for me. I like that I can go between a gym and home setting. The coaching works pretty well. I plan to keep going with this at least for a... See more
Company replied
The app overall is great , I have been motivated and appreciative of the sessions and how it changes workouts according to my needs. I wish the app could sync with my Garmin watch, and if you could m... See more
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Company details
- #67 of 81 best companies in Fitness and Nutrition Service
About Zing Coach
Written by the company
Zing Coach can tailor your workout by location (gym or home), duration, intensity, available equipment, target muscles, and even health restrictions.
Contact info
1209 Orange Street , DE 19801, Wilmington, United States
- support@zing.coach
- zing.coach
3.4
Average
367 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst service ever
Worst service ever. Shitty customer service and they would charge you without notifying in advance.
December 15, 2025
Unprompted review
Reply from Zing Coach
Hi Mohsin,
We’re sorry to hear about your experience, and we understand how frustrating unexpected charges and support issues can be.
To clarify: Zing Coach subscriptions are auto-renewing, and this is clearly stated during checkout and in our Terms of Use. We do not send separate renewal reminders, but users can view, manage, and cancel their subscription at any time directly in the app or through their app store settings.
We also aim to provide timely and helpful support, and we’re sorry if your interaction didn’t reflect that. If you believe there was a billing error or if your case hasn’t been resolved yet, please contact us at support@zing.coach — we’ll gladly recheck and make sure you’re taken care of.
Thanks for taking the time to share your feedback. We’re constantly working to improve.
Zing Coach Team
Be warned - rude with their auto renewals
Be warned! You are subscribing to auto renewals and they do not tell you and they refuse refunds. It’s not a good app as it’s doesn’t have many features other do! I use the better health app and it is much more comprehensive. Their customer service is rude and unfair!
December 14, 2025
Unprompted review
Reply from Zing Coach
Hi Sharona,
We're really sorry to hear about your experience and appreciate you taking the time to share it.
We’d like to clarify that all Zing Coach subscriptions are auto-renewing, which is clearly stated during checkout and in our Terms of Use. We never process a payment without user confirmation, and each transaction is associated with an active subscription. We understand, however, that these details can sometimes be missed, and we’re always here to help clarify and assist.
Regarding refunds, while we do follow a clear policy — which is publicly available — we always review each case individually.
We've carefully reviewed your case and can confirm that a full refund was processed for your subscription yesterday. You should see the funds returned shortly, depending on your bank’s processing times.
We always aim to make our pricing and renewal terms transparent during sign-up, and we're sorry if anything felt unclear along the way. Your concerns have been shared with our team so we can continue to improve both our service and communication.
If you have any other questions or need further support, feel free to reach out at support@zing.coach — we’re here to help.
Zing Coach Team
Just do it!
It is very easy to just do it, to fallow the Training plan, simple, you dont do 50 différent workout, répétition is the key, perfection is the master to itch exercise. Love that you can modify your plan along the way, its simple, well explain I wake up at 4:30 am, at 5 Im at the gym or house, at 6 workout done shower taken lets go for this amazing day! 👊💪💪✌️
October 18, 2025
Unprompted review
Reply from Zing Coach
Hi Sophia,
What an inspiring routine — waking up at 4:30 am and crushing your workouts by 6? That’s dedication! 💪👊 We’re thrilled to hear that Zing makes it simple and effective to stay on track, and that you value the structure, repetition, and flexibility of the plan.
Consistency truly is key, and it sounds like you're mastering it with every session. Thanks for sharing your energy and for letting Zing be part of your powerful mornings. Keep going strong — we’re cheering you on every step of the way!
Zing Coach Team
Scammers who stole from my account…
Scammers who took £45 from my account despite me never having heard of them, never using the app and never subscribing to them. Refused a refund. They’re just thieves.
December 8, 2025
Unprompted review
Reply from Zing Coach
Hi Leese,
We're very sorry to hear about your experience — we understand how concerning unexpected charges can be, especially if you don’t recognize the service.
Please know that Zing Coach does not charge anyone without an active subscription request. Our subscriptions require user confirmation and are always linked to a personal email address. In many cases, these situations are caused by:
- A forgotten registration (including through a trial)
- A family member using your card or device, or
- A second email/account being used unknowingly.
We’d be happy to investigate this for you. Please reach out to us at support@zing.coach
with:
- The email associated with the charge (if known),
- A screenshot of the transaction (without sensitive banking data),
- Or the last 4 digits of the charged card (if comfortable).
We’ll do our best to clarify what happened and assist you further. We never intend for anyone to feel misled and take these reports seriously.
Thank you for your patience and for giving us the opportunity to resolve this properly.
Zing Coach Team
overall, great product, would recommend!
There is some glitches and things that are no ideal. But, overall, great product, would recommend!
December 4, 2025
Unprompted review
Reply from Zing Coach
Hi Scott,
Thank you so much for the honest and encouraging feedback! 😊 We’re glad to hear you’re enjoying Zing overall and would recommend it — that means a lot to us.
We also appreciate you pointing out that there are still some glitches and room for improvement. Our team is actively working on refining the experience, and your insights help us prioritize what matters most to our users.
Thanks for being part of the journey — we’re excited to keep getting better for you!
Zing Coach Team
Reply from Zing Coach
Hi Zinger,
Thank you so much for your kind words! We're really happy to hear you're enjoying the structure of the workouts — we work hard to make sure each session feels clear, purposeful, and effective.
We're here to support you every step of the way!
Zing Coach Team
Good workout structure but very expensive
I like the structure of the workouts but it’s very expensive.
November 26, 2025
Reply from Zing Coach
Hi Rejeen,
Thank you for your honest feedback — we’re really glad to hear you enjoy the structure of the workouts and the experience overall!
We understand that pricing can feel like a barrier, and we truly aim to offer as much value as possible — including personalized coaching, adaptive plans, visual guidance, and daily follow-up support — all in one place. That said, your feedback is very valid, and we’re always looking for ways to make Zing even more accessible while maintaining quality.
Thanks again for being part of the Zing community — and for helping us grow with your input!
Zing Coach Team
Happy customer
Routine preparation specially for your need and the daily follow up! Excellent visual coaching!
Love everything
November 21, 2025
Reply from Zing Coach
Hi Pablo,
Thank you so much for the amazing feedback! We're thrilled to hear that you're loving the personalized routines, the daily follow-up, and the visual coaching experience — that’s exactly what Zing is all about.
Your energy and commitment are what inspire us to keep improving every day. We're honored to be part of your fitness journey and can’t wait to see what you achieve next!
Zing Coach Team
Terrible service
Terrible service, I subscribed, it wasn’t what I was looking for, cancelled my subscription or so I thought! Had $82 taken from my account and when asked for a refund because I haven’t used their services for the pay period I was declined. So disappointing
November 19, 2025
Unprompted review
Reply from Zing Coach
Hi Steve,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. It’s never our intention to cause confusion or leave you feeling disappointed.
While we do clearly inform users about subscription terms during sign-up — including the auto-renewal policy — we fully recognize that these situations can still feel unexpected, especially if the cancellation wasn’t fully processed or confirmed. That said, our team always reviews each case individually, and we strive to be as fair and understanding as possible.
We’d love to take another look at your case. If you're open to it, please reach out to us again at support@zing.coach with your subscription email so we can double-check everything and try to help further.
Thank you for giving Zing a try — and again, our sincere apologies for any confusion or inconvenience caused.
Zing Coach Team
Need to be able to add exercise's not…
Need to be able to add exercise's not available in the app. Add all equipmet at Planet fitness
November 4, 2025
Unprompted review
Reply from Zing Coach
Hi Matt,
Thanks so much for your feedback! We’re really glad to hear you’re using Zing consistently — and we appreciate you pointing out ways we can improve.
Custom Exercise Entry: We agree — being able to add your own exercises is a powerful feature, and it's something we're actively exploring. You're not the only one asking for it!
Planet Fitness Equipment Support: Great point! We're working to expand our equipment database, and we’ll make sure to flag Planet Fitness-specific machines and gear to our team. If there’s any particular equipment you feel is missing, feel free to share it with us at support@zing.coach — it helps us prioritize!
Thanks again for helping us make Zing better — your feedback really does shape the future of the app. 🙌
Zing Coach Team
Reply from Zing Coach
Hi Ted,
Thank you for the kind words! We’re so glad to hear that the regular reminders are helping you stay accountable — consistency is key, and it’s great to know Zing is supporting you on your journey.
Keep up the great work — we’re cheering you on! 💪
Zing Coach Team
Disappointing Customer Service - Beware Auto-Renewal Policy
Thank you for responding. However, there's a clear gap between your stated values of "empathy and respect" and your actual customer service.
When I contacted you immediately after the charge, having not used your app for an entire year (verifiable in your system), I received a rigid "no" with zero flexibility.
You say your policy doesn't "guarantee" refunds — implying discretion exists — yet none was offered to me despite obvious merit.
Saying you "aim for empathy" while demonstrating none when it matters is simply PR speak. Other customers deserve to know this.
Following this hollow PR response, I am lowering my review from 2 stars to 1 star. You have officially confirmed that you prioritize profits over customer relationships. In today's competitive market with countless fitness apps to choose from, this approach is unacceptable.
Potential customers: you've been warned.
Original Review:
I want to be fair in this review: Zing Coach's workout app itself is well-designed and I enjoyed using it when I was active on the platform over a year ago.
However, I must warn potential customers about their inflexible customer service and predatory auto-renewal practices.
What Happened:
After not using the app for an entire year (verifiable through their own login records), I was automatically charged $139 for an annual renewal I was unaware of. I discovered the charge the same morning it occurred and immediately contacted their support team to request a refund.
The Response:
Despite clearly explaining that:
I hadn't used their service in over a year
This was a genuine oversight on my part
They could easily verify my non-usage through their system
Their support team (Alina) refused to issue a refund, citing "company policy." There was no consideration for the customer relationship, no empathy for an honest mistake, and no willingness to make an exception despite clear evidence I wasn't using their service.
The Bottom Line:
In today's competitive fitness app market, customer care should matter. Zing Coach chose to prioritize $139 over customer goodwill and trust. Their support team appears trained to rigidly follow policies rather than actually support customers.
My Recommendation:
If you decide to try Zing Coach, immediately disable auto-renewal in your settings
Set calendar reminders before any renewal date
Don't expect flexibility or understanding from their customer service if issues arise
Consider other fitness apps with better customer service reputations
I cannot in good conscience recommend a company that takes advantage of customers' honest mistakes rather than building long-term relationships.
November 8, 2025
Unprompted review
Reply from Zing Coach
Hi Armelle,
Thank you again for your feedback. We're genuinely sorry to hear that our previous reply came across as PR-speak rather than a meaningful acknowledgment. That was never our intention.
We take every support case seriously, especially ones involving unexpected charges. Like many subscription-based services, Zing Coach operates on an auto-renewal model — which we explain clearly during checkout and in our Terms of Use. While we understand that lack of recent usage can feel like grounds for refund, inactivity alone doesn’t cancel a subscription, and our system does not automatically detect or act on non-use. That’s why we encourage users to manage or cancel subscriptions manually via account settings.
That said, we absolutely agree that customer experience matters deeply. While our refund policy doesn't guarantee reversals after renewal, we do sometimes make exceptions — and we're continuously refining how we approach these situations to be fair, transparent, and consistent.
We’re sorry this interaction left you feeling unsupported, and we’ll use your feedback to keep improving. If you'd still be open to sharing suggestions directly, our team at support@zing.coach
would welcome the opportunity to listen and learn.
We wish you all the best in your fitness journey.
Zing Coach Team
Great Coaching
I love the upbeat coaching and detailed demonstrations. I wish I could add some of my own exercises like, wall sits with db arm curls. Also, I wish after chatting with my coach they could alter my workouts. If I hurt my back or have sore elbows. That way I get the best workout.
November 4, 2025
Reply from Zing Coach
Hi Zinger,
Thank you so much for the kind words — we’re thrilled to hear that you’re enjoying the upbeat coaching and detailed exercise demonstrations! 💪 That’s exactly the kind of motivating and guided experience we aim to deliver.
We also really appreciate your thoughtful suggestions:
- Custom Exercises (like wall sits with DB curls): This is a great idea, and you’re not alone — many users have asked for more flexibility to add their own movements. It’s something our team is actively exploring as we work on giving you more control over your workouts.
- Coach Chat-Based Adaptation: You’re absolutely right — it would be powerful if your AI Coach could automatically adjust your plan after you report an injury or discomfort like a sore back or elbows. While this isn’t fully automated yet, we’re working toward deeper integration between the chat and your workout plan, so stay tuned!
Thanks again for your feedback — it's exactly what helps us keep improving. We're excited to keep supporting you on your fitness journey and hope to deliver even more of what you're looking for soon!
Zing Coach Team
Excellent training app
I have been using Zing for 2 months now and I don't regret about it. So far, the app has been great and very useful.The training routines are difficult, in a good way. The IA coach is motivating me every day to achieve the goals. There are some things to improve (not very important functions, but I miss them from other apps) like an alarm to remind you when the rest time is due. I'm sure that this app will be with me for the time to come.
November 4, 2025
Unprompted review
Reply from Zing Coach
Hi Jorge,
Thank you so much for your thoughtful review and for being part of Zing for the past two months! 💪 We’re thrilled to hear the app has been helpful, the workouts are pushing you in a good way, and your AI Coach is keeping you motivated every day.
We also really appreciate your feedback about rest time reminders — and we’re happy to let you know that we’ve just released rest timer notifications! Now you’ll a notification to help you stay on track between sets, just like you mentioned. Make sure your app is up to date so you can try it out in your next session.
Thanks again for your kind words and support — we’re excited to keep growing with you on your fitness journey!
Zing Coach Team
Better than I could have imagined
Better than I could have imagined! Love having coach John to encourage me and telling me what to do and how to do it!
October 31, 2025
Reply from Zing Coach
Hi Helena,
Thank you so much for your amazing review! 🙌 We’re absolutely thrilled to hear that Zing Coach — and especially Coach John — has exceeded your expectations.
Having a coach who motivates, instructs, and keeps things fun makes all the difference, and we’re so happy that John is the perfect fit for your journey. 💪
Keep up the great work — and we’ll be right here cheering you on, every step of the way!
Zing Coach Team
WATCH OU - There is no notification at the end of…
There was no notification at the end of the 7 day trial and then they just auto charged me for the next month. Not happy. I tried the app and did not like it all, but due to time difference betwen Aus and US I was caught out by the slip over the end of the 7 day trial (which I paid for BTW). Liaised with them as soon as I realised I had been charged but they would not refund.
October 16, 2025
Unprompted review
Reply from Zing Coach
Hi Louis,
We’re really sorry to hear this was your experience, and we completely understand your frustration — especially with how timing and time zones may have affected your trial ending.
Our 7-day trial includes full access to Zing, and at the time of sign-up we display the renewal details, including the exact charge amount and the fact that it will auto-renew unless canceled before the trial ends. However, we recognize that time zone differences — like between Australia and the US — can make that timing feel unclear, and we’re sorry if this caused you to miss the cancellation window.
We aim to be as fair as possible, and we’re always happy to revisit cases like this. If you'd be open to it, please reach out again at support@zing.coach
and mention this review — our team will take another look to see what we can do.
Thank you again for trying Zing and for sharing your feedback — we’re using it to keep improving.
Zing Coach Team
I started this program with the purpose…
I started this program with the purpose of getting fit and dropping weight back in June of 2025. I weighed 191 at the start and am currently at 182. It’s a great app. Your workouts are tailored to fit whatever fitness level you’re at. Obviously diet plays a huge role but the app keeps you motivated. I am still at it. I enjoy the workouts and feel like the results are worth it.
October 12, 2025
Reply from Zing Coach
Hi Zinger,
Thank you so much for sharing your progress, and huge congratulations on your results so far! 🎉 Dropping from 191 to 182 lbs since June is no small feat, and we’re honored to be part of that journey with you.
It’s amazing to hear that the workouts are helping keep you motivated and that you’ve found them well-suited to your fitness level. You're absolutely right — nutrition plays a key role, but showing up consistently (as you're doing!) is what makes real change happen.
We’re excited to keep supporting you — one session at a time. Keep up the great work! 💪
Zing Coach Team
I did not subscribe I had two charges…
I did not subscribe I had two charges on my credit card within days of each other so called credit card companies and thats that. Who does this???????
August 30, 2025
Unprompted review
Reply from Zing Coach
Hi Gale,
We're really sorry to hear about the unexpected charges — we understand how concerning that must have been.
To clarify: a subscription can only begin after a user actively confirms it on the final checkout screen, where all pricing and trial information is clearly displayed. We never charge without consent. That said, we take all billing concerns seriously and want to make sure nothing went wrong.
If you believe a subscription was started in error or without your full understanding, please contact us at support@zing.coach
with the email used on your account. We’ll be happy to review your case in detail and make sure it's resolved fairly.
Thank you for bringing this to our attention — we’re here to help.
The Zing Coach Team
Absolute scam!
Absolute scam!
It’s a well dressed app that offers very little usability BUT is highly effective at extracting money.
The refund policy is the most comprehensive part of the app, there’s a reason for that, they want your cash
Do yourself a favor AVOID like the plague .
September 18, 2025
Unprompted review
Reply from Zing Coach
Hi Jonathan,
We’re truly sorry to hear that your experience left you feeling this way — that’s never our intention, and we appreciate the opportunity to respond.
Zing Coach is designed to offer personalized fitness coaching powered by AI — including custom workouts, progress tracking, nutrition support, and smart adaptation based on your feedback. Many users find real value in this approach, but we understand that it may not be the right fit for everyone.
Regarding your comments about pricing and the refund policy:
We do our best to ensure that subscription details, including trial periods, pricing, and auto-renewal terms, are clearly presented before any payment is confirmed. Our refund policy is publicly available and aims to balance fairness and transparency for users.
That said, if you believe something went wrong with your cancellation or if you’d like us to review your case again, please feel free to reach out to support@zing.coach — we’re here to help and will gladly take a second look.
We genuinely value your feedback and will continue working to make Zing clearer, more accessible, and more supportive for every user.
Zing Coach Team
Awful app very glitchy
Awful app very glitchy, videos dont always play and workouts dont always load! It also doesnt increase your weights and expects you to calculate progressive overload. Tried to get a refund however even though Zing cancelled my membership for the year they wouldnt offer a refund! Stay away much better apps out there that are free!!!
September 17, 2025
Unprompted review
Reply from Zing Coach
Hi Steve,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
Technical issues like videos not playing or workouts failing to load are certainly not what we want anyone to experience — and we know how frustrating that can be. If you haven’t already, we’d love to investigate this further to ensure the app runs smoothly for you and others. Please feel free to reach out again with details at support@zing.coach.
As for weight progression — you're right that Zing doesn’t automatically adjust weights at this time. Instead, we provide guided structure and rely on your input to support progressive overload. That said, we’re actively exploring ways to make this feature more intelligent and automatic in future updates.
Regarding the refund: we completely understand your disappointment. Our policy is that refunds for renewals can only be granted within a certain window, but we always aim to handle cases fairly. If you believe your case wasn’t reviewed properly, we’d be happy to take another look — just reach out to us again directly.
Thank you again for trying Zing and for helping us improve.
Zing Coach Team
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