The most transparent of the currency exchange services. 0.2% currency conversion fee. Nothing else. Whether you make a single or multiple transactions you get the same deal. Great exchange rates too.... See more
Company replied
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See what reviewers are saying
Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really... See more
Love this service! V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze. Got a physical card in just a few da... See more
Company replied
My favorite travel companion! Zing has become a non negotiable for me when I travel. It has the best rates and it is super easy to use. You don’t even have to do the conversions yourself ahead of ti... See more
Company replied
Company details
Written by the company
Zing is now closed. Find out more at https://zing.me. Zing is part of the HSBC group. Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC UK Bank Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable). If you have any questions, please contact support@zing.com.
Contact info
United Kingdom
- zing.me
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Turkish Lira?
Everything is done efficiently for some of the countries I need but I don't see Turkish lira so won't be using until after Christmas as that's what I need at the moment.
October 23, 2024
Reply from Zing
Hi there. Thanks for your feedback and for choosing Zing. If you notice a missing currency that you'd like to see in the app, head over to the wallets tab from the homescreen, scroll the the bottom and use our currency request feature. Thanks, ZingCare.
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I’m loving it!
October 23, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Very easy app to use
October 25, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Not convinced so far..
Applied for an account after seeing the offer of a £30 reward for using the debit card, took Zing over a week to approve my application which I can slightly appreciate as the demand will have been much higher than usual after being promoted by Martin Lewis but in this day and age should not take that long as I used UK photo ID and have a squeaky clean financial record..took another week for the physical card to arrive which wasn’t too bad..added funds to the account so that I could use the card, 3 days later and before using the account Zing block my account for ‘Further Security Checks’ stating that if I want any more information I need to read their T&Cs which actually doesn’t help at all, contacted their online chat support only to be told that I need to read the T&Cs and that they have no idea how long the ‘Further Checks’ will take other than it could be weeks…to put things in perspective I actually work for a UK High Street Bank and have done for 15 years which means I have to maintain a perfect financial profile or I risk my job so I do not see what reason they feel the need for suspension of the account is unless they are trying to prevent me from earning my £30 reward…so at this point Zing have my hard earned funds and I have no real idea how long it will be before I can have access to my money…as a responsible business they really need do all their checks before letting their customers deposit funds and then blocking access to said funds…so as of this moment my review is a little muted as I wait for them to get their act together…
November 9, 2024
Unprompted review
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
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Super easy and fast exchange
October 19, 2024
Reply from Zing
Hi there. Glad to hear that you find us super easy to use and are enjoying the speed of exchange. Thanks, ZingCare.
Reply from Zing
Hello there. If Zing had a last name we like to think that 'easy' would be our middle name. We try to make things as easy as possible for our members so it's great when we get feedback like yours. Thanks, ZingCare.
Would definitely recommend
Would definitely recommend. It’s very easy to use as a normal debit card in this country. I haven’t tried using it abroad yet but I’m sure it will be okay. The reason I haven’t given it 5 stars is because I’m waiting for the £30 joining bonus and refer a friend bonus.
October 24, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Referral bonus payments are normally made within 30 days of all qualifying actions being completed. Keep your eye out for it on your account. thanks, ZingCare.
Reply from Zing
Hi there, thanks for the feedback and for choosing Zing. Thanks, ZingCare.
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Easy start up App
From applying to receiving my card it's all been excellent. Card worked and liked the app, easy to top up. Not used it in earnest abroad hence the 4 rating.
October 24, 2024
Reply from Zing
Hi there. Thanks for the feedback, we look forward to being in your pocket next time you go on holiday. Thanks, ZingCare.
Easy to set up and easy to navigate
October 23, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. ZingCare.
Super quick and easy to use
Super easy and quick to set-up. Great app user experience and competitive exchange rates. Everything has been excellent so far! £30 is a bonus so I don’t mind waiting.
October 30, 2024
Unprompted review
Reply from Zing
Hi there. Our designers will be thrilled to hear your feedback about the app user experience. They take a lot of pride in their work. Keep an eye out for your bonus which is normally paid into your account 30 days after all qualifying criteria have been met. Thanks, ZingCare.
Easy but did not receive welcome £30 MSE offer!
It was very easy to sign up and I have made use of most its features already. However I did sign up via the MSE app therefore the offer was if I top up and spend £5 which I did. I would receive £30. Which I did not. That was a shame..
October 30, 2024
Reply from Zing
Thanks for the feedback and for choosing Zing. Referral bonus payments are normally made within 30 days of all qualifying actions being completed. Keep your eye out for it on your account. Thanks, ZingCare.
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Fast and efficient all the way
Fast and efficient all the way. I’ll recommend zing anyday
October 27, 2024
Reply from Zing
Hi there. Thanks for the feedback and thank you for recommending us to your family and friends. Thanks, ZingCare.
Easy to use app
Easy to use app. Easy to load card. All aspects of the transactions were carried out as described.
October 23, 2024
Reply from Zing
Hello there. Thanks for your feedback and for choosing Zing. Thanks, ZingCare.
Easy to sign up and use!
October 27, 2024
Reply from Zing
Hi there. Glad to hear you found the sign up process easy. Thanks, ZingCare.
Conpetive rates for currency
I like the conpetive rates for currency exchange and the flexibility.
Very pleased so far with the app and the service., east to use App.
Great to receive my new card in its pop up box , cool !
October 23, 2024
Reply from Zing
Hello there. Glad that you like the card box. You cannot imagine the number of prototypes the design team went through before landing on that little beauty! Thanks, ZingCare.
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Great and easy to use 👍
October 23, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Simple to apply and use
Simple to apply, move money and the currency wallets will prove useful.
I also understand that the currency conversion rates are competitive.
October 28, 2024
Reply from Zing
Hi there. thanks for the feedback. We try our best to be competitive in the market. Thanks, ZingCare.
Very happy with Zing
Very happy with Zing. Great fx conversion rates and very easy to use.
October 23, 2024
Reply from Zing
Hi there, thanks for the feedback and for choosing Zing. Thanks, ZingCare.
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