Zip World Reviews 1,243

Bought tickets for my adult kids & partners to do the Helix Slode. They all loved it. I enjoyed watching.

Birthday ruined. Myself and my partner travelled 4 hours Saturday and stayed in hotel on site. This was a surprise for my 40th birthday. On Sunday ( my birthday ) we went to zip world llechwedd the caverns zip course. I purchased the camera footage as this is splashed all over website and very well sold. However after we looked back on the footage my camera cut out after 3 mins ( before we even started the course). Following day went back and explained what happened and was offered both myself and partner do the course for free that day. Unfortunately we had to get back as 4 hours is a pretty long drive. I requested a refund to which they would do except they couldn’t do on site. I accepted that and they said contact head office but they noted on system what had happened and fully supported a refund. Contacted head office today , shock they wanted to offer same and no refund. Apparently it’s policy to offer a camera refund or vouchers. Don’t take into fact live no where near and have to travel and stay in a hotel. Funny how they can offer you to go round for free but not a refund because you can’t and live hours away. VERY POOR. Would not recommend would do GO Below instead.

Amazing experience

Lovely experience worth money

Bought tickets for my 2 grown up children for principality stadium they did the walk. The flyer and the drop they really thought it was brilliant and I really enjoyed seeing them from across the river 😀 because the photographer and video wasn't working but still really enjoyed

Great experience on the stadium walk and flyer. Great knowledge from our guide, amazing views. The walk was very enjoyable as was the zip line. I didn’t know what to expect from the zip line so it was shorter than I’d initially expect but still an overwhelmingly positive experience all around, makes for a good gift!

Staff were helpful and friendly, explained everything well and put you at ease. Velocity is 5* and such a cool experience, I would highly recommend.

The only one niggle was a very long wait on a small amount of food. So be mindful if you are restricted for time. However it was a Saturday, maybe they were short staffed.

Overall it’s a great day out, highly recommended!! 😁

Brilliant experience and great staff 👍 👏 👌

We done the principality stadium walk and flyer, the staff were amazing. Our tour guide Mark was really great from start to finish full of interesting information and facts about Cardiff and the stadium. The rest of the staff were all very helpful and friendly.

Very expensive…£95 for 2 of us for 50 minutes on bounce below and 30 minutes on underground golf…when me and my son can go Alton towers for a full day for £60 won’t be going back
The price for the crazy golf is ridiculous when it’s nothing special

We visited the London Zipworld Helix - what a great experience! All the staff were super friendly and the slide was amazing along with the views! Highly recommend!!!

I booked the quarry karting for a stag do. However due to it being January they cancelled due to poor track conditions. (Which is totally understandable.)

I phone them up asked them if we were able to change the activity due to the circumstances. The woman on the phone upgraded us to another activity called the canvans. It would was more expensive than the original activity we booked However they did not charge us for it. I would highly recommend doing this as an activity and booking with zip world.

We went in January and took advantage of a discount. It was a murky day, chilly with low cloud. We were pre-booked and arrived early. The staff were all incredibly welcoming. They were attentive, obliging, friendly and extremely helpful. We had a truly memorable and fantastic experience. Thanks to all concerned for being so brilliant!

Its my second time visiting a zip world site. We have done Aberdare and the stadium walk in cardiff.
The stadium walk was breathtaking, we picked the perfect day, (new years eve) we could see for miles. We were not rushed, we were informed of all the landmarks from the member of staff. (I forget his name.)
I recommend the stadium walk over the zip line, it was truly fantastic. We could see the Brecon beacons, Bridgend and the other direction was the sea and cardiff Bay.

Value for money, yes! Stadium walk is worth every penny!

The Caverns were a great experience for 4 people, clean facilities, friendly staff. Optional camera equipment and ability to download the footage fairly instantaneously via a link is really well thought out.

Attended sabra at zip world tower tonight we were a large party.

The staff were so friendly and accomodating to us all. The Santa was fantastic and the Grinch was on top form and entertained the kids and adult's .. he was brilliant .. the elves were fab too especially Tiffany who jept us informed throughout our visit. Well worth a visit fab evening worth every penny

Ruined by over-zealous Health & Safety

You can't make claims like "The fastest zip line in Europe" when everyone is governed by their weight - They have a Red/Amber/Green scale and if you weight over about 14 stone (into the red) then they stick a parachute on your back which significantly holds you back speed-wise. I barely broke 40 mph and as you have guessed it did not live up to the claims and the hype.... which is fraud in my book.

I was so slow at the end I just 'coasted in' even without doing what they told we had to do, which was to hold our arms out to create wind resistance to slow us down - Just completely not needed wearing a whacking big parachute to ruin the experience.

So total rip off, fraudulent and does not live up to the claims it makes - Save yourself the money and spend it elsewhere, like Alton Towers etc

Did four experiences at various Zip World locations.

Aero Explorer is potentially dangerous. Before you start, they tell you to lift your knees so you don't twist an ankle on the landing platform (or words to that effect). The fact they tell you this speaks volumes. The issue is, the 'ride' is up to 30 miles an hour and swings the rider about. I only saw the landing platform at the last minute, didn't lift my knees quickly enough and somehow (I think I was swung out and back in) my ankle connected with bare wood; definitely badly bruised, possibly fractured (with hindsight, should have had it x-rayed). Reported this to Zip World who don't seem interested in establishing exactly what happened and insisted I must have "[gone] over it on the rubber matting cover" (I didn't - I'm old enough to know the difference between banging my ankle and going over on it). Unfortunately I didn't opt for the head cam so was unable to prove it (and Zip World must know that).

My husband also didn't like this ride and felt the landing platform was dangerous.

Re: the other rides -

Velocity - this is a long process (approx 1.5 hours for a couple of minutes zip line). There is the kitting up and safety briefing, the shorter zip line, the truck up to Velocity (about 20 mins), the queuing and then being connected to the Velocity equipment. Personally I found it a bit disappointing. For some reason everyone else seemed to shoot off a lot quicker than me and I didn't feel like I was moving at 100 miles an hour. Also, I felt the head cam should have been facing forward rather than pointing at my face as the video doesn't give a concept of what the rider is seeing. Be aware - it also has a microphone.

I did enjoy the Fforest Coaster and the Underground Golf.

Experiences staff were all friendly and cheerful.

Voucher extended policy. My mother bought vouchers for Titan for my wife and me.
My wife has become pregnant in the meantime so can’t use the voucher.
Zipworld will extend her voucher but want me to pay £40-50 to extend mine.
This does not portray family values and a progressive friendly business.

In comparison Virgin Ballon extended for 2 years for free.

I’ve been to multiple sites and enjoyed the experience, but this has left me with a bitter taste in my mouth