Zoesydney Reviews 

177
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, most reviewers were let down by their experience overall. Many customers report that the products received, including clothing and accessories, are of poor quality and do not match the descriptions or images on the website. Reviewers frequently mention issues with materials, sizing, and overall construction, often comparing the items unfavorably to cheaper alternatives. Consumers also express frustration with the misleading nature of the website, which suggests the company is Australian-based when products are shipped from China. The return and refund process is a significant point of dissatisfaction, with many people struggling to get their money back or being required to pay for expensive international shipping to China. Some customers also report that their refund requests are ignored or delayed, even for faulty items.

What people talk about most

Product

Reviewers mention negative feedback about product quality, with many stating that items received are nothing... See more

Quality

Customers consistently express disappointment with product quality, describing items as poorly made,... See more

Return policy

Users describe negative interactions with return policies, often citing unexpected costs and difficulties.... See more

Website

Customers had negative experiences with the website, with many reviewers reporting that the goods received... See more

Refund

People report negative experiences with refund, often citing difficulties and delays in the process.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely do not use!! Ordered a dress thinking it was coming from Australia to justify the long wait times. Paid £61 (was supposed to be 110) for literally a bit of netting. The photos have obviousl... See more

Rated 1 out of 5 stars

Absolutely rubbish quality. Fabric is bad polyester and stitching probably wont last 1 wash. Worse than Shein. They take pictures from legit sites and sell “knock off” items. Complete scam. “Free retu... See more

Rated 1 out of 5 stars

The quality of the product, nothing like what was described.. and it arrived from China..what a surprise, from a store claiming to be all Australian. And their website is only a few months old, so no... See more

Rated 1 out of 5 stars

Scam website. Clothing is poorly made and not wearable. Customer service contact details listed, go nowhere. Phone number doesn’t work and email gets a 404 message. Don’t purchase from here.



Contact info

1.1

Bad

TrustScore 1 out of 5

177 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.1

All reviews

(177)

175 reviews in the last 12 months

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Rated 1 out of 5 stars

Just a warning to everyone

Just a warning to everyone.
Quickly noticed that I have seen several of the dresses on temu!
Haven't bought from the site, but almost did. Glad i checked here first too.
But one of the ones i saw is 18 au on temu but 199 on their site

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it a ZERO I would

If I could give it a ZERO I would. Misleads you into thinking you are ordering from Aus, but you're ordering from China. Took 4 weeks for my order to arrive, and when it did, the sizing was completely off. Paid for the return postage to CHINA. The package looks like it is still sitting in CHINA customs to be sent out for delivery after 3 weeks , so no doubt they have given a wrong address or something so that the package never reaches them. I have emailed them multiple times and I keep getting the same auto generated email response from them, so no one is monitoring email box. Their phone number they have listed just goes to a voicemail, that also doesn't get responded to.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this store

Do not purchase from this store. I paid for a return which had to be in China and have still never received my money back. The dress that arrived was not the dress that I ordered it was a cheap imitation. Waste of money!!

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Long wait time and terrible quality

Same as all the other review. It took 2+ weeks to arrive as it comes from Asia instead of Australia but could have dealt with that. However, when we opened the long awaited package, we could not believe how bad the quality was. It was terrible, without shape, cheap material you could see thought (not ideal for a winter jacket). Items RRP were $250+. 100% sure Kmart will offer better quality for a 10th of the price

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam website

This is a scam website. They are NOT in Sydney. They never shipped my dress and they haven't responded to my emails. Report them to the ACCC.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Lightweight Anti-Sweat Linen Trousers

Product: Lightweight Anti-Sweat Linen Trousers
Order Date: (add date)

I’m really disappointed with my purchase from Zoe Sydney. After wearing these pants once, the fabric split right at the fork area. The stitching completely came apart and there was a large tear, which clearly points to poor quality or faulty construction.

I contacted customer service with photos and explained this happened after a single wear. All they told me was that they “don’t offer refunds after use.” They did not address the issue of the faulty workmanship, even though the damage was obviously not caused by normal use.

For the price, I expected much better quality. The lack of accountability and refusal to stand behind their products means I would not purchase from Zoe Sydney again. I’m leaving this review to help others make an informed decision.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

A sham

A sham! Poor quality. Not normal sizing,Nothing like the photo. A Chinese company who only takes returns in CHINA. DON’T DO it!

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Wedge summer shoes shockingly poor quality

Paid around $80 for wedge shoes usually $199. Quality is so poor it is hard to describe! The wedge base is made from very light plastic, sizing is wrong, upper shoe cheap thin vinyl. Shipped from China. No store in Sydney. Buyer beware.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could rate this store 0

I wish I could rate this store 0. Misleads you into thinking you are ordering from Aus, but you're ordering from China. Took forever for my order to arrive, and when it did, the dress was the absolute worst quality you can inagine. Cheap, thin, flimsy material. I got an XS, but it was more like an XL. Absolutely should have read reviews beforehand do not order from them, they are a scam, it is basically shein.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

do not shop at Zoe Sydney - Scam!!

Oh my goodness - my experience is as per everyone elses on here - y didnt i check here first. very clever making out they are australian owned in stylish Sydney. grrrrrrrrrr - the jacket i received is not the same as the photo at all and yes now i find out i have to ship to china which who knows what that costs....has anyone been to consumer affairs??? this website should be shut down!

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Would give a 0 if I could

Would give a 0 if I could. I agree with every review posted on here. HORRIBLE customer service. Such a scam of a business. I wouldn’t order a single thing from here. STAY AWAY

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give it 0 stars.

I wish I could give it 0 stars.
The products are shipped from overseas and are the same quality as what you find on some of the mass produced websites.
Their website says you can return items to a NSW address but when you reach out to request a return authorisation, like they state on their policy, they tell you it must be returned to CHINA or you can keep it and accept a discount.
Honestly, businesses like this are despicable.
DO NOT BUY

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

A scam in name and service

The garment I received is made from a totally different fabric from that pictured. Very disappointing. The website states easy returns, but when I tried to return the item, I was told that the return address is in China and there are no returns to an address in Australia. Definitely not an easy return. There is no ZOE in Sydney. Even the name is false.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM Company

This fraudulent company, with the deceiving name of 'Zoe Sydney' have a virtual address in Sydney, but in reality are dropshipping from CHINA.
They state their refund policy, to deceive customers into believing a refund can be obtained for faulty or wrong sized clothes. But when my daughter's dress arrived 3 weeks later it stank of FISH and was such bad quality, it must be made in some underground sweat shop (near a fish market) in China.
Customer service then tells me to send it back to China for a refund. This would be $50, which I believe they still dont refund, based on other 1 star reviews here.
'Chloe' from Customer service then has auto response emails for every email i send, to follow up on the 30% refund that they then promised to issue if I kept the dress.
- End result = dress in the bin
- No refund
- Had to buy a new dress from a real company.
- That yuck feeling of being scammed

Dont go there!

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. I am so annoyed I didn't read the reviews!!! Ordered 7th November, still hasn't been picked up by the courier. Will not be here for the event (which would be OVER 4 WEEKS) Tracking website is a mess. WASTE OF TIME AND MONEY. STAY AWAY!

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading

Misleading, not a Sydney company took 4 to 5 weeks to get here from China.
No correspondence, terrible quality small, looked like a large, all round crap, total scam. My fault should have read the reviews first.
Don't bother.

November 14, 2025
Unprompted review

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