The small biomat is great. We already had a full size mat which is permanently on the massage table and used by the whole family. We liked it so much we took it on holiday, placed it across the bed so... See more
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See what reviewers are saying
My ZoeTech sauna blanket is everything I expected, amazing quality, works a dream! Only downfall is customer service, I asked a question regarding if there was a built in timer as my blanket only heat... See more
Company replied
The good: Great service. Receiving and returning were fast and efficient. The not-so-good: It's stated as low EMF. Maybe for magnetic fields but for electric fields, it is very high, actual... See more
Company replied
Customer service was amazing, got an immediate response to my email when I asked a few questions. The product took about 2 weeks to arrive but postage is always like that lately. The product is amazin... See more
Company details
Written by the company
Holistic solutions to elevate your life
Contact info
80 Grove Ave, 5033, Marleston, Australia
- help@zoetech.com.au
- zoetech.com.au
Really great product
Really great product. Wish I had bought it sooner
November 30, 2021
Unprompted review
Reply from ZoeTech
Hi Enfield,
Thank you so much for your review :) We are so happy to hear that your only regret is not buying it sooner! We really appreciate your support. These reviews really help support our business.
Take care,
Lizzie
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Still no news on my order
I ordered an infrared sauna blanket in the Black Friday sale and have still not received any shipping information. Customer service is impossible to reach. However, the payment has been taken from my account. Wondering if this is a scam...
November 29, 2021
Unprompted review
Reply from ZoeTech
Hi Simone,
I am incredibly sorry for the delay with your order being dispatched. We completely understand your frustrations and are so sorry for any inconvenience this may have caused.
I can see that you decided to cancel and refund your order due to these delays, to which one of our customer service team members has since actioned.
Again, we are truly sorry that we weren't able to ship your order out in the intended time frame. However, we hope you consider us again in the future :)
Take care,
Lizzie
Ordered Sauna blanket and still hasn't…
Ordered Sauna blanket and still hasn't arrived and its been 2 weeks now! No reply or response to emails, who knows if it turns up! Should have bought from MiHigh!
November 28, 2021
Unprompted review
Reply from ZoeTech
Hi Richard,
I am so sorry for the delay!
Our fulfilment centre has been overloaded with orders and coupled with the shipping delays plaguing the UK ports at the moment, has failed to maintain the standards expected in terms of dispatching orders.
As I am sure you are aware, container ports around the world are dealing with severe backlogs when booking containers in. UK ports are experiencing particularly high volumes as a result of that combined with additional traffic from stockpiling ahead of the end of the transition period.
We stand by the quality of our product and believe that you will love your Infrared Sauna Blanket once it arrives, but we also understand the frustration caused by the late arrival of your order and for this, we are extremely sorry.
I can see that you have requested to cancel your order, we will action this for you as soon as possible!
We hope you consider us again in the future :)
Take care,
Lizzie
Fantastic
Fantastic, thoughtful products that actually work. That migraine hat thing really helps.
November 14, 2021
Reply from ZoeTech
Hi Shreyasi,
We are so happy to hear that you are loving your Migraine Headband and that it has provided relief :) Thank you so much for the review. These reviews help support our business. We genuinely care about our customers and if you need anything else, please reach out to our support and we will solve it as quickly as possible!
Take care,
Steph
Reply from ZoeTech
Hi Haidee,
Thank you so much for your support :)
We are so happy to hear you are loving it!
Take care,
Lizzie
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Migraine Headband
I always suffer from migraines and headaches and use ice packs singular and they never stay in the one place and it makes it difficult to try and get rid of it. I came across the Zoe Tech Migraine Headband and saw that is exactly what I needed. Since I have received my order I have used it regularly even for tension headaches. Best thing I have purchased its a game changer. Love it and highly recommend.
November 7, 2021
Unprompted review
Life changing for my 12 year old
I bought this for my 12 year old who has horrendous periods, often sick with pain and off school. Docs just provided some anti sickness pills and very strong pain killers which I didn’t feel comfy with. So I found Zoe!
It’s life changing! She will still cramp but can actually walk around, and is less in pain. I highly recommend this and so does she!
November 7, 2021
Unprompted review
Migraine headband
Purchased the migraine headband (hoping not to have to use it) but woke up today with quite a nasty headache which wasn't dulled by the usual pain meds. So, popped the headband on and was able to doze off with it on quite easily. It's a really pleasant distraction from the pain.
October 17, 2021
Unprompted review
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Yes!
Amazing!!! Everything looks wanted & more.
I have been in detox heaven with my Infrared Sauna. :)
October 14, 2021
No delivery
Hi Sarah, unfortunately I can’t give a positive review about my experience. I ordered the Sauna Blanket on September 14th and to this date I still have not received my package. I am aware of a backlog of parcels and the added problems COVID is causing relating to delivery times but 30 days is exceptionally long delay from Adelaide. Australia post tells me that it is on its way but they simply change the delivery day so I’m not sure if and when my order will arrive
October 12, 2021
Unprompted review
Reply from ZoeTech
Hi Markus,
Again, I'm so sorry to hear that you haven't received your parcel :( I can see that we handed over your parcel to the courier and since then there have been limited tracking updates.
Due to the current restrictions in place over multiple states at the moment, there are lessened capacities at many of the larger Australia Post processing warehouses at the moment as they follow health advice and social distancing requirements. Unfortunately Australia Post has advised us since that this still was not enough to clear the significant backlog of packages, and this has resulted in delays across Australia.
Please accept my sincere apologies on behalf of the courier for this delay, and I really hope that this delay did not cause any inconveniences for you.
I can see that there have been recent updates and your order is on the move, meaning it should be delivered very soon!
However, in the meantime we ask kindly for your patience and understanding ❤ We cannot wait to see you enjoying your new ZoeTech product!
Take care,
Lizzie
This helped so much with my constant…
This helped so much with my constant migraines
October 12, 2021
Unprompted review
Fabulous
I purchased 2 butterfly tens machines - one for me and one for my daughter. They arrived very quickly, and I have been using mine regularly. We've not yet tried them for period pain, which is what they have primarily been marketed for. With a broken ankle, my leg muscles are constantly very sore with walking unevenly in a moon boot. This has been fabulous to help reduce the pain
October 12, 2021
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Great product
Great product, timely delivery. Box was heavily crushed during transit but nothing was damaged due to great packing. Well done.
October 10, 2021
Unprompted review
Not received yet
October 8, 2021
Reply from ZoeTech
Hi Zoe,
I'm so sorry to hear that you haven't received your order. However, I can confirm we shipped your order on the 17th of September. You would have also received a shipping confirmation around this date as well, with your tracking number included.
Unfortunately I can see on your tracking that once we passed it over to the courier for delivery, it then experienced some delays in their system. As you can appreciate, Australia Post is currently experiencing significant delays due to the recent lockdowns and restrictions across Australia, as well as a reduced number of delivery drivers and workers.
Your order is definitely on its way to you and there have been tracking updates to indicate this. We understand that you can't wait to receive your order and really appreciate your patience during this time.
I can see that one of our wonderful customer service staff members have been in contact with you. However, if you require any further assistance at all then please email me at help@zoetech.com with the subject line 'Zoe Trustpilot' so I can respond to you as soon as possible.
We can't wait for you to receive your order :)
Take care,
Lizzie
I still am yet to receive my item
I still am yet to receive my item. I have made multiple enquiries and no response back at all, or information about my item.
October 6, 2021
Reply from ZoeTech
Hi Lizzie,
I'm sorry to hear that you haven't received your order yet! I can confirm that we shipped your order on the 14th of September and since there has been tracking updates regarding your order. You should have received a shipping confirmation email on this date too.
As you can appreciate, Australia Post is currently experiencing significant delays due to the recent lockdowns and restrictions across Australia, as well as a reduced number of delivery drivers and workers. However, we are very sorry for any inconvenience this might have caused.
One of our customer service agents responded to your email yesterday and then again this morning. I highly suggest checking your junk mail as sometimes our responses may accidentally get sorted through there.
We really appreciate your patience and understanding and can't wait for you to receive your order :)
Take care,
Lizzie
Infared sauna blanket
It is one of the best purchases I’ve made this year. I use the infrared sauna every other day. After I exercise I plug it in, turn the dial go do my dry brushing, slip into my old cotton PJ’s then slide into the blanket for 45mins while listening to Audible. Heaven:)
September 22, 2021
Unprompted review
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Like it but after having it in freezer…
Like it but after having it in freezer overnight thinking it would stay colder that just one hour so not too happy with it
September 14, 2021
Unprompted review
Reply from ZoeTech
Hi Emma,
I'm sorry to hear that you aren't satisfied with our Migraine Headband!
Depending on how long you pop it in the fridge/freezer for, our cooling Migraine Headband will soothe and calm for approximately 20 - 30 minutes. Just like any cooling/ice pack, it will need to be reinvigorated every now and then in the fridge/freezer to help it reach its full potential :)
However, we are taking into consideration any feedback that will help us understand our customer needs even more, so thank you for taking the time to write this review. I will be sure to pass it on in our next team meeting!
We strive for customer satisfaction and do offer a 30-day return and refund policy. I have also asked one of our customer service team members to send you an email to follow up your review and experience.
We look forward to hearing back from you :)
Take care,
Lizzie
Migraine Ice pack
I have received my migraine ice pack and have used it already, it’s perfect!! I no longer need to hold an ice pack to my forehead when I’m having a migraine. I definitely need to get a second one 😊
September 12, 2021
So far great
So far great, would like to know more information on water quantity before and after as well as electrolytes or salt required if any.
September 11, 2021
Unprompted review
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