Very effective assistance. We have got very detailed answers and explanations to our questions. And we were helped by Zone.ee assistance to make a right selection. All the processes gone smoothly and... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is a great company, that values its clients. It was easy to contact Zone costumer support through their brower chat, and was great to talk to an actual human. They quickly responded to my inqui... See more
Company replied
We received a fast, professional, and friendly response from Konstantin Shelest regarding the setup of a staging environment for testing new website themes. We truly appreciate this approach — everyth... See more
I want to thank the Zone.ee team for their consistently excellent service. They are always very fast to respond and clearly know their field inside and out. Every time I’ve needed help, they’ve solved... See more
Company replied
Company details
- Web Hosting Company
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About Zone.ee
Written by the company
Zone's mission is to help entrepreneurs and businesses online in a secure, economic and reliable manner.
We help them establish their Internet identity and presence, along with solutions for information processing, storage and distribution.
Contact info
Lõõtsa 5, 11415, Tallinn, Estonia
- +3726886886
- info@zone.ee
- zone.ee
4.8
Excellent
339 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zone.ee
Great to hear that! Thanks for the feedback!
Unexpectedly fast service
Unexpectedly fast service, and the response helped understand the real situation.
July 14, 2025
Unprompted review
Reply from Zone.ee
Thank you for your kind words! We’re really glad to hear that our team was able to respond quickly and clarify the situation for you.
Very fast answers and problem solving
Very fast answers and problem solving, thank you.
July 1, 2025
Unprompted review
Reply from Zone.ee
Thank you for your feedback!
Fast and reasonable help
June 17, 2025
Unprompted review
Impeccable customer service
Impeccable customer service. Everything transparent and fast
June 5, 2025
Unprompted review
Quick and informative
June 4, 2025
Unprompted review
fast service
June 4, 2025
Unprompted review
The issue was addressed and resolved…
The issue was addressed and resolved very quickly.
May 27, 2025
Unprompted review
answer response took so long (updated)
answer response took so long. After reading the response, I am changing my rating from one star to three, as the content of their response was clear and understandable.
May 27, 2025
Unprompted review
Reply from Zone.ee
We apologize for the delay in getting back to you. Due to the launch of the new version, our team has indeed been under a heavier workload than usual, and the delay was primarily because we strive to dedicate proper attention to the issues raised by our clients. We truly appreciate your patience and understanding.
Thank you for taking the time to share your thoughts and detailed observations about the new Webmail version – we truly appreciate your honesty.
We’re sorry to hear that your experience with the new version has felt slow and frustrating at times. Please rest assured that the issues you pointed out are not being ignored.
Just to clarify some of the feedback you gave us:
Signature lines – The issue with the unnecessary dashes before the signature has been resolved in our latest update (version 3.0.19).
Bold formatting bug – The behaviour you described when toggling bold text and having the cursor jump unexpectedly is indeed a bug. We’ve documented it and it’s in our backlog to be fixed in an upcoming release.
Re: repetition in subject lines – The “RE:” duplication occurs only in specific cases where the incoming message already includes it (e.g. “RE:” or “FWD:”). Zone Webmail does not add it repeatedly by default, but we understand this can be visually messy depending on how other systems handle subject lines.
We recognize your point about not changing things that already work. While our goal is to modernize and improve usability, this should never come at the cost of reliability or efficiency. You’ve raised valid concerns, and your real-world input is incredibly valuable for us – even if it feels like you're doing "test work" for free, please know it's not going unnoticed.
Thank you again for helping us make the system better.
When connecting zone with Gmail
When connecting zone with Gmail, it makes emails "read" status even when actually not read or opened.
May 26, 2025
Unprompted review
Reply from Zone.ee
Thank you for your feedback!
We understand your concern about emails being marked as "read" when accessed through Gmail. This behaviour is due to Gmail using the POP3 protocol when connecting to external mailboxes, such as those hosted by Zone.
POP3 is designed to download messages from the server, and during this process, it does not retain the original read/unread status of emails. Instead, messages are marked as read as soon as they are fetched. Unfortunately, this is a technical limitation of the POP3 protocol itself, and not something Zone can control or modify.
We are not sure, why Gmail decides to use POP3 for such connections, while other protocols like IMAP offer more advanced features (such as syncing read/unread status), Gmail currently does not support IMAP for external mail fetch.
If you have any further questions or need help finding a suitable mail client, feel free to reach out to our support team—we're happy to help!
quick help on the weekend
May 17, 2025
Unprompted review
Professional and usually quick service.
Professional and usually quick service.
May 16, 2025
Unprompted review
Excellent support and quick response from Zone
We received a fast, professional, and friendly response from Konstantin Shelest regarding the setup of a staging environment for testing new website themes. We truly appreciate this approach — everything was clear, constructive, and to the point. Thank you to the Zone support team for the great work!
May 12, 2025
Unprompted review
Väga hea klienditugi
Väga hea klienditugi! Alati saab abi :-)
Very good customer support! They can always help you :-)
May 13, 2025
Unprompted review
Reliable and convenient service.
May 6, 2025
Unprompted review
Go for it !!
Am very happy with the service and support they provide. Highly recommended !!
April 20, 2025
Unprompted review
The email migration was successful.
April 6, 2025
Unprompted review
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