zonia.com Reviews 83

I was amazed and thrilled that the company responded on the same day to the problem I had. They were so polite and refunded my money when there was confusion about my order.
A company you can trust and respect!

Besides mediocre content, they provide poor customer service. I wanted to ensure that my automatic yearly renewal didn't happen, so I wrote to them to inquire about cancelling a week early. I wanted to make sure I'd still be able to access the content if I did proceed with my early cancellation. They assured me I'd still be able to access content until the end of my paid membership. Well, that wasn't the case. I tried to access the content before the end of my membership and I got a message saying I had to reactivate my membership to access content. This was what I took the time to investigate to ensure didn't happen. I paid for a year, and I wanted to be able to use it for a year. I wrote to inquire about it the day I was denied, with the screen shots, and they told me I still could access the content. I couldn't. With multiple back and forth communications, they admitted they made a mistake stating they are "only human" and suggested I start a 7 day free trial to get my full membership time. They weren't interested in doing the right thing for the right reason. I believe their Customer Support may be AI generated, because the tone and nonsense they wrote was not something a human customer service agent would write.