Zoom Reviews 

Couldn't convert a recording. Contacted the tech guys and they were able to manually convert the files I sent them within 24 hours. Unusually good service from a tech behemoth. Very impressed.

Free (basic) level gives you access to the automated chatbot which is completely useless when something doesn't work as it should. The Bot just regurgitates the same unhelpful rubbish. Unless you pay you have ZERO access to support. Can post on social media but hey who ever gets direct replies from that! Making money off back of pandemic, disgusting and immoral.
In my case recording starts automatically when meeting starts yet my web profile has that option turned off. What does the bot tell me to do - turn it off! great, woo hoo! They should pay less time to giving you kitten avatars and give you proper support!

Fault with cloud recordings meant that I was unable to access them. Despite receiving an email telling me that they were ready, they just said "Processing Recording..." in my account and the link in the email confirming they were ready just gave an error message saying that the recording didn't exist.

Submitted an online support request - no reply

Called the support number a week later - automated message told me to submit online request as low staff numbers (COVID)

Called sales line (they weren't suffering the same staffing issues surprisingly!) they took details and said someone would call me back - no call back

Received email from sales asking if everything went OK so replied explaining issue and lack of response. Got reply saying she would forward details to support - no reply from support

Have chased today almost a month after my original issue was raised with them. Not holding my breath.

Let me count the ways. Their upgrade ruined our account.
1. They no longer talk to Otter (yes, I changed all the setting they told me to)
2. They have very limited cloud recording, which I need since my boss uses this for 5-8 meetings a day
3. When I do download the recording, there is no longer any way to delete it - the option is gone on my account
4. Their customer service is horrible.
a. Chat is no longer available to the paying client, they send you to the support page
b. You call the number on that page and you get a recording, telling you to go to their support page, then it hangs up
c. Yep, you can write them an email. I used the "urgent" option as I am losing recordings. You guessed it. 9 days later and not a word from Zoom.

Appalling company! Total absence of customer service. In pandemic the message is, if you pay for Pro, you won't be able to get support! What planet are they on? It's 2020. Your competitors are coming up fast and you cannot afford to take this attitude with customers. If you can't cope, sell it to somebody who can because you have customers who need support NOW, not robots and a total lack of service. This is one of 2 things, you're either out of your depth or complacent. I'm off to find a better service. Would never recommend now.

If it works, fine...one of the actor of digital conference, not much.
If something wrong, you screwed. I recorded few meeting and they never encoded them...certainly a bug. A lost few hours of important recording and customer service does not exists at Zoom. Just basic tech ! Impossible in 2020. I will opt for real solution with real customer service.

So far, so bad. CANNOT get phone help!! My company has purchased FOUR LICENSES. The sales person with whom I spoke, albeit nice, was super surface and pushed me off to the questions answered online and the chat. I am NOT happy. I need help and cannot get it … and it isn't because of the freaking coronavirus! I can't get past the phone answering recording. NOT GOOD! Will definitely encourage my company to switch platforms!