Decent webshop but their choice for DPD, the most unreliable carrier, isn’t smart at all. Prices are not enough competitive compared to other webshops to experience the terror of a by DPD dumped parce... See more
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We ordered from Zooplus and the order was partially wrong, but we called customer service and they were very kind. They even let us keep the wrong part of the order (to donate) and sent us the mis... See more
Company replied
Delivery went realy fast ... And the cold pressed dry food is fantasyic my cats love it is first tume after many many many order of different brend whitnout success ...i raccomand the shop for price... See more
Company replied
I have been buying from here since 2016, never had any problems. However, their shipment time has significantly increased. They claim next day delivery but since two years it always takes one or two d... See more
Company details
Written by the company
Sinds de oprichting in 1999, is zooplus dé online dierenwinkel waar huisdierbezitters voordelig huisdierbenodigdheden kunnen kopen. Wij bieden een uitgebreid aanbod met meer dan 8000 producten, wekelijks wisselende aanbiedingen en een aantrekkelijk bonuspunten programma. zooplus is Europees marktleider in het online aanbieden van huisdierproducten en in meer dan 30 landen actief. Ons toegewijde team streeft ernaar om iedere dag opnieuw topproducten tegen de beste prijzen te leveren.
Contact info
Sonnestrasse 15, 80331, Munchen, Germany
- www.zooplus.nl
3.3
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DPD & Zooplus: A Nightmare
Decent webshop but their choice for DPD, the most unreliable carrier, isn’t smart at all. Prices are not enough competitive compared to other webshops to experience the terror of a by DPD dumped parcel in places that aren’t safe. As mentioned, average webshop with average prices, very poor choice of shipping/carrier company.
July 2, 2026
Unprompted review
Reply from zooplus.nl
Dear Lucy,
Thank you for your honest feedback. 💬 We’re sorry to hear that your experience with the delivery did not meet your expectations and that you feel frustrated with our choice of carrier. 😔📦
We understand your concerns regarding parcels being left in unsafe locations — this is absolutely not acceptable and not the level of service we aim to provide. Your comments about delivery reliability and safety are taken very seriously, and we will continue to review our logistics partners to improve the overall experience. ⚠️
We also regret that you find our pricing not competitive enough to outweigh these issues. We strive to offer a strong balance between price and service, and feedback like yours helps us identify where we need to do better. 👍
As no order details were provided, we’re unable to look into this specific case. However, we would really like to investigate this further and support you. Please feel free to contact us at service@zooplus.nl, mentioning this Trustpilot review and reference "TPZP". 🙏
Thank you again for sharing your experience — your input is invaluable in helping us improve. 💚
Vriendelijke groet,
Team zooplus 💚
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I strongly recommend that the managers…
I strongly recommend that the managers listen to this customer service call, as the biggest issue is not the policy itself, but the way customers are treated.
The communication was poor from start to finish. There was no empathy, no willingness to understand the customer's situation, and no effort to explain anything clearly. The representative struggled to handle a conversation with a polite and respectful customer, which is especially disappointing.
Great customer service is about listening, communicating, and treating people with respect. Unfortunately, none of those qualities were demonstrated during this interaction.
I will choose to do business with companies that treat their customers like human beings. This experience showed me that this company's customer service has forgotten what genuine customer care means.
June 25, 2026
Unprompted review
Reply from zooplus.nl
Dear Pat,
Thank you for taking the time to share this detailed feedback. 💬 We are truly sorry to hear about your experience with our customer service — this is very concerning and not the standard we aim to deliver. 😔
We fully agree with you: good customer service should be built on empathy, clear communication, and respect. The situation you describe, where you felt unheard and unsupported, is not acceptable and does not reflect the values we stand for. Your remarks about the lack of explanation and understanding are taken very seriously. ⚠️
We will make sure that this feedback is shared internally, as it’s essential for us to continuously improve the way we communicate and support our customers. Experiences like yours highlight exactly where we need to do better. 🙏
Our customer care team will soon reach out to you again.
Thank you again for your honest feedback — it’s invaluable in helping us improve and provide the level of care our customers deserve. 💚
Vriendelijke groet,
Team zooplus 💚
their delivery took ages
their delivery took ages. we need to order it 2 weeks in advance now. their point shop have a lot of stuff to redeem.
June 4, 2026
Unprompted review
Reply from zooplus.nl
Dear Safira,
Thank you for your feedback. 💬 We’re sorry to hear that the delivery took longer than expected and that you now feel the need to order so far in advance. We understand how inconvenient that can be. 😕
At the same time, we’re glad to hear that you appreciate the variety of items available in our points shop — it’s great to know you’re enjoying that part of our service! 🎁🐾
We take your comments about delivery times very seriously, as reliable and timely shipping is extremely important to us. We are continuously working on improving our logistics processes together with our delivery partners to provide a better experience. 📦
If you ever experience delays again, please don’t hesitate to reach out to our customer service (service@zooplus.nl) so we can look into your specific order and assist you further. 👍
Thank you again for sharing your experience — your feedback helps us improve. 💚
Vriendelijke groet,
Team zooplus 💚
DPD is veeeeery slow!!!!! After 2 days still no delivery details
I adopted a senior dog and 1 day before ordered some toys and bowls and other things in the assumption that it could take 1-2 days.
My dog has now been here for 2 days and there are still no details of when DPD is going to deliver.
If I had known this I wouldn't have ordered here but bought is somewhere else!!
I thought their service would be great but nothing like this.
Delivered on the 19th.
DPD is reknowned for his slow delivery...
June 16, 2026
Unprompted review
Reply from zooplus.nl
Dear customer,
Thank you for your feedback. 💬 We’re really sorry to hear about your experience and understand how disappointing this must have been—especially when welcoming your senior dog home and expecting everything to arrive on time. 🐶💛
We completely understand how important those first days are, and it’s frustrating when delivery updates are delayed and expectations aren’t met. Please know that we take your comments about the delivery service very seriously and continuously review our partners to improve reliability. 📦
As no order details were provided, we were unfortunately unable to trace your shipment. We would really like to look into this for you and help find an appropriate solution.
Could you please contact us at service@zooplus.nl, mentioning your order number, this Trustpilot review, and reference "TPZP"? 🙏
Thank you again for sharing your experience—we hope we can restore your trust soon. 💚
Vriendelijke groet,
Team zooplus 💚
Bad service
Bad service, and I would not recommend it to anyone.
This is the second time in a row that I have experienced delivery issues and delays.
The first time was in April, when the delivery driver claimed to have come to my house three times and could not find me. This was simply not true, as I work from home and am at home most of the time.
The second issue started with an order I placed on May 25. I was informed that the package had been delivered. When I contacted customer service, they confirmed the delivery and suggested that I check the building's common area or ask my neighbors. There was nothing in the common area, and I could not reasonably knock on every neighbor's door. If the package had been delivered to a neighbor, they should have been able to tell me which one.
Later, I was told that the package had actually been damaged and returned, and that a replacement would be sent on June 3. Today is June 9, and I still have not received my cat food. In the meantime, I have had to buy food for my cat from a local store.
Overall, this has been a very frustrating experience due to repeated delivery failures.
June 9, 2026
Unprompted review
Reply from zooplus.nl
Dear Mohammed,
We’re truly sorry to read about your recent experiences 😔📦 We completely understand how frustrating it must be to face repeated delivery issues, especially when it affects something as essential as your cat’s food.
It’s very concerning to hear that the delivery in April was marked as unsuccessful despite you being at home, and that with your most recent order placed on May 25, you received conflicting information about the status. Being first told that the parcel was delivered, and later that it was damaged and returned, is understandably confusing and disappointing.
We also want to acknowledge the additional inconvenience caused by the delay in sending the replacement on June 3, which you still had not received by June 9. We are currently seeing that delays can occur with our delivery partner DPD, which may impact both the original shipment and replacement orders. That said, we fully agree that this should not result in such uncertainty and inconvenience for you.
We sincerely regret that this situation led you to purchase cat food elsewhere and that your overall experience has been so negative. This is not the level of service we aim to provide.
Our CC team will contact you again asap.
Thank you for taking the time to share your experience — we truly appreciate your feedback and the opportunity to improve 🙏
Vriendelijke groet,
Team zooplus 💚
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Still waiting for my package
Still waiting for my package. Its been already 5 work days and no clarity on the dpd site when it will be delivered. Not happy with this.
June 5, 2026
Unprompted review
Reply from zooplus.nl
Dear customer,
We’re sorry to hear that you were worried about your delivery 😔📦 We completely understand how frustrating it can be when tracking updates are unclear.
However, according to our tracking information, your parcel was successfully delivered on 08.06.2026 ✅ We recommend checking around your delivery location or with neighbours, as parcels are sometimes received on your behalf.
If you are still unable to locate your package, please don’t hesitate to contact us so we can investigate this further for you.
Thank you for your understanding and we’re here to help if needed 🙏
Vriendelijke groet,
Team zooplus 💚
Everything exceeded expectations!!!
Everything exceeded expectations!!!
Not sure why the average rating is so low but outstanding experience for me. Discovered via Google while looking for good price bird food. From the ease of discovering and placing the order on the website, communication about delivery and order confirmation, prompt delivery to netherlands, and most importantly outstanding quality of feed, packaging.
Highly recommend for great quality and prompt service, outstanding communication.
May 7, 2026
Unprompted review
Reply from zooplus.nl
Dear Nishant,
What an amazing review — thank you so much! 😄💚
We’re truly delighted to hear that everything exceeded your expectations, from discovering our website to the fast delivery to the Netherlands, the clear communication, and of course the quality of the feed and packaging 🐦📦✨
It’s especially great to know you found us via Google and had such a smooth and positive ordering experience. That’s exactly the kind of service we aim to provide 👍
Thank you as well for your recommendation and kind words — we really appreciate it. We hope to continue serving you in the future!
Vriendelijke groet,
Team zooplus 💚
Lost Parcel
I have not yet received the parcel for the amount of EUR 60, I have not received any notification from the courier, 10 days have passed, I have written e-mails asking for a refund,and I get a message that I still have to wait
April 8, 2026
Unprompted review
Reply from zooplus.nl
Dear Monika,
Thank you for sharing your experience with us.
We’re very sorry to hear that you still haven’t received your parcel worth EUR 60, that you haven’t received any notification from the courier, and that 10 days have already passed 😔📦 We fully understand how frustrating and worrying this situation is.
We also understand how disappointing it must feel to contact us requesting a refund and then be told that you still need to wait, especially while your order hasn’t arrived. That is certainly not the experience we want you to have with zooplus 💚
We want to be transparent and let you know that the Easter holidays caused increased pressure in our warehouse and with our logistical partners, which unfortunately led to delays in dispatching and delivering some orders.
That said, we completely understand that this does not make the situation any less inconvenient for you, especially when there has been no update from the courier.
According to our details a refund was issued on 11.04.26.
Our Customer Care team will contact you asap.
Your feedback is very important to us and highlights where things did not go as they should. We truly regret the frustration and inconvenience this has caused 😞🐾
Vriendelijke groet,
Team zooplus 💚
Constant delay delivery with DPD
Constant delay delivery with DPD, no date info about delivery date
April 3, 2026
Unprompted review
Reply from zooplus.nl
Dear Phuong Lam,
We’re sorry to read that your delivery with DPD is constantly delayed and that you haven’t received any clear information about a delivery date 😔📦. We understand how frustrating this must be.
To be able to look into this properly, could you please confirm whether your order was placed via zooplus.nl?
If your order is related to zooplus Netherlands, our customer service team can assist you directly via service@zooplus.nl. Please include your order number so we can trace the shipment and help you as quickly as possible ✅.
Our apologies for the inconvenience caused — we’re happy to help 💚
Vriendelijke groet,
Team zooplus 💚
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I’m always happy with my orders
I’m always happy with my orders, well packed and usually on time.
Good products if I ordered the wrong one no problem in returning the product.
February 6, 2026
Unprompted review
Reply from zooplus.nl
Dear Peter,
Thank you so much for your wonderful review! 😊💚
We're really happy to hear that you're always pleased with your orders — well packed, on time, and with an easy return process when something isn’t quite right. That’s exactly the experience we want our customers to have! 🐾📦✨
It means a lot that you took the time to share this. We’re here whenever you need us!
Vriendelijke groet,
Team zooplus 💚
Very bad costumer service
Very bad costumer service , zero help.
Not fresh food, destroyed product inside of box.
February 12, 2026
Unprompted review
Reply from zooplus.nl
Dear Carli,
We’re truly sorry to hear about your experience 😔💚
You should always receive fresh products in perfect condition, and it’s very disappointing to hear that your order arrived damaged and that you felt you received no help from our customer service. This is absolutely not the level of support we want to offer.
We would love to make things right for you. If you could send us your order number and a short reference to this review via service@zooplus.nl, we will take care of this immediately and find a solution for you 💬📦
Thank you for letting us know — your feedback helps us improve our service.
Vriendelijke groet,
Team zooplus 💚
Delivery went realy fast ...
Delivery went realy fast ...
And the cold pressed dry food is fantasyic my cats love it is first tume after many many many order of different brend whitnout success ...i raccomand the shop for price delivery and service evrithing pakked amazing
January 29, 2026
Unprompted review
Reply from zooplus.nl
Dear Antonio,
Thank you so much for your wonderful review! 💚
We’re very happy to hear that the delivery went so fast and that the cold‑pressed dry food is such a big success with your cats — that’s fantastic! 😺🎉
After trying so many brands without luck, it’s great that you finally found one they truly love.
We really appreciate your kind words about our prices, delivery and service, and it’s lovely to hear that everything arrived so well packed. 📦✨
Thank you for recommending us — that means a lot! 🙏🐾
Vriendelijke groet,
Team zooplus 💚
Partially wrong order but great customer service
We ordered from Zooplus and the order was partially wrong, but we called customer service and they were very kind. They even let us keep the wrong part of the order (to donate) and sent us the missing items!
I gave it 4/5 because we would've liked the order to be correct, but the solution to the problem was better than expected, letting us keep the wrong shipped items to donate instead of making us return them really shows they care about animals.
Thank you!
January 12, 2026
Unprompted review
Reply from zooplus.nl
Dear Jose,
Thank you so much for taking the time to share your experience! 🌟
We’re really happy to hear that, even though part of your order was incorrect, our customer service team could help you quickly and kindly 🙌.
Allowing you to keep the wrongly delivered items so they can be donated is something we’re always glad to do — nothing should go to waste, and it’s wonderful that another animal can benefit from it 🐾💛.
We completely understand that receiving the correct items right away would have been ideal, but it means a lot to us that you appreciated the solution and the care behind it. Thank you for your kind words and your understanding! 💚
Vriendelijke groet,
Team zooplus 💚
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Packages not delivered, bad customer service
After years of good service they got so bad they now send packages that are never delivered, keep responding in dutch to english written tickets, and telling you uou got the package when you clearly didn't. Time for change. You are loosing a customer of multiple years.
January 4, 2026
Unprompted review
Reply from zooplus.nl
Dear Natalie,
Thank you for letting us know about your experience 😔. We’re truly sorry to hear that your recent interactions have been so frustrating. Not receiving your package and then getting unclear communication is absolutely not the level of service we aim to provide.
Please share your order number with us via our service@zooplus.nl (we could not find any details with the reference you provided here), mentioning this Trustpilot review and reference "TPZP" so we can investigate this immediately and find a solution for you ✅.
Your feedback is very valuable and helps us improve – we’d love the chance to make this right for you!
Vriendelijke groet,
Team zooplus 💚
I have returned a packet on 1 december…
I have returned a packet on 1 december and now it is 16 december and still no refund bad service and the delivery of the last order take 8 days. I sent a email for ask about this but no response.
December 16, 2025
Unprompted review
Reply from zooplus.nl
Dear Erik,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you still haven’t received your refund and that your last order took so long to arrive. This is definitely not the level of service we aim to provide. 🙁
We’d love to resolve this for you as quickly as possible. Could you please send us your order number via service@zooplus.nl with reference to this Trustpilot review and reference "TPZP"? This will allow us to check what went wrong and make sure your refund is processed promptly. ✅ Unfortunately you did not leave enough details in your review to trace your return.
Once again, our apologies for the inconvenience and thank you for your patience. We’re doing our best to make this right! 💪
Vriendelijke groet,
Team zooplus 💚
Great service apart from DPD delivery
I've been a customer for many years, in different countries, and Zooplus offers an impressive, consistently good service. Low prices, discounts, loyalty program that works, great value for Zooplus savings plan, and many other features.
Even when things go wrong, the customer service listens to feedback and acts on it quickly.
I will change this review to 5 stars as soon as you stop working with DPD as a delivery partner: it's a guaranteed issue every single time they are the chosen courier.
December 16, 2025
Unprompted review
Reply from zooplus.nl
Dear Giuliano,
Thank you so much for your detailed feedback and for being a loyal customer for so many years! 😊 We’re thrilled to hear that you appreciate our prices, discounts, loyalty program, and the Zooplus savings plan. It’s great to know that our customer service has been able to assist you quickly when needed.
We completely understand your frustration with DPD and are very sorry for the inconvenience caused. Your feedback is extremely valuable, and we’ll continue working hard to improve the delivery experience for all our customers. 💚
Vriendelijke groet,
Team zooplus 💚
Thanks a lot for all this 2025 year!
Thanks a lot for all this 2025 year to bring a very heavy boxes to my house. Always friendly, polite and ON TIME !
Klant sinds 2022 ;)
December 15, 2025
Unprompted review
Reply from zooplus.nl
Dear Irina,
Thank you so much for your kind words and for being a loyal customer since 2022! 😊 We’re thrilled to hear that our deliveries have been on time and that our team has always been friendly and polite while bringing those heavy boxes to your home. 💪🐾 Your trust means a lot to us, and we look forward to continuing to serve you in 2026! 💚
Vriendelijke groet,
Team zooplus 💚
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Always trust in the quality and the…
Always trust in the quality and the delivery!!
December 1, 2025
Unprompted review
Reply from zooplus.nl
Dear Romina,
That’s wonderful to hear – thank you for trusting in our quality and delivery! 😊 Your support means a lot to us and motivates us to keep providing the best service for you and your pets. 💚
Vriendelijke groet,
Team zooplus 💚
I am happy with Zooplus service
I am happy with Zooplus service. The delivery was on time. I recommend it 100%.
December 9, 2025
Unprompted review
Reply from zooplus.nl
Beste Sandra,
Wat geweldig om te horen dat je zo tevreden bent met onze service! 😊 We zijn blij dat de levering op tijd was en dat je ons zo enthousiast aanbeveelt. Dank je wel voor het delen van je ervaring, dat betekent veel voor ons! 💚
Vriendelijke groet,
Team zooplus 💚
The delivery time is unbelievably long
The products are good quality and the selection is wide, but the delivery time is so long that a pet could starve to death while waiting. The website states 1–3 business days, but I have already been waiting for 8 days and still received nothing. In the meantime, I had to buy extra food for my dog. This is terrible.Finally I received an extra 5% discount for my next purchase, so I’m adding one more star for that.
December 8, 2025
Unprompted review
Reply from zooplus.nl
Dear Indre,
Thank you for your feedback. We're glad to hear you're satisfied with the quality and wide selection of our products — we really appreciate it 🙏✨
But what you said about the delivery time really shocked us. Promising 1–3 business days and then having to wait 8 days is absolutely unacceptable, especially when it comes to pet food. We completely understand, and we apologize for that. 😔📦
We want to investigate this immediately so we can determine where the delay occurred. Could you please send us your order number at service@zooplus.nl, with this Trustpilot review and reference "TPZP" in the subject line? We'll look into it right away so you don't have to repeat yourself and your four-legged friend will never be without food again. 🐾💚
Unfortunately, you didn't provide enough information in your review to track your order.
Thank you for sharing this with us — we take this seriously and are happy to work with you to find a solution.
Kind regards,
Team zooplus 💚
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