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Zoralia Reviews 58

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TrustScore 2.5 out of 5

2.7

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2.7

Poor

TrustScore 2.5 out of 5

58 reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The quality of the lamp was very poor

The quality of the lamp was very poor. After assembling it, I was disappointed and worried that it was completely bent before I could even hang it up. Even more disappointing was the brightness of the lamp when I turned it on. Stay away — cheapest China-made product.

March 24, 2026
Unprompted review
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Reply from Zoralia

Dear Desron,

We’re sorry to hear that the lamp did not meet your expectations and understand your concerns regarding its condition and brightness.

Could you please provide your order number so we can locate your purchase and review your case in detail? Once we have this information, we’ll be able to assist you further and look into the appropriate resolution.

Kind regards,
Zoralia Team

Rated 1 out of 5 stars

Worst Quality

Worst Quality, Made in China
I want my Money back

March 25, 2026
Unprompted review
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Reply from Zoralia

Dear Marion,

We’re sorry to hear that the lamp did not meet your expectations and understand your concerns regarding its condition and brightness.

Could you please provide your order number so we can locate your purchase and review your case in detail? Once we have this information, we’ll be able to assist you further and look into the appropriate resolution.

Kind regards,
Zoralia Team

Rated 1 out of 5 stars

The website is a scam

The website is a scam. I wanted to purchase a lamp, i made the purchase and right after the payment i got a very unclear message that i could get a discount which i thought it was for the light i was going to buy, instead it was for a second light (basically with this trick you buy two lights without even knowing it) . My bank automatically blocked the second payment, which already says a lot (thanks to my bank). I do not event want to receive the light, and i want my money back. I have asked immediately the refund of the payment of the first light. I will contact the postal police if i do not get the payment back. Bestellung #3687
What they answer is not true cause they have not refund me the money. The bank has blocked the second payment while for the first item i have asked immediate refund and instead they say they have delivered already (while i have sent the cancellation, on a Sunday, literally 10 minutes after i received the order confirmation).

March 8, 2026
Unprompted review
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Reply from Zoralia

Dear Carmelo,

We’re sorry for any misunderstanding regarding your order, but we would like to clarify that Zoralia is a legitimate business. The discount you saw applies only to a second light, giving customers the option to purchase an additional item at a reduced price. It seems there may have been a misunderstanding in interpreting this message, as many customers have used this offer without any confusion.

We take all feedback seriously, but filing a negative review based on a misinterpretation of our offer is not an accurate reflection of our service. Regarding your payment, we can see that it has already been refunded on our end.

Kind regards,
Team Zoralia

Rated 1 out of 5 stars

Avoid this website, shady business.

Avoid this website. Ordered a rechargeable, dimmable light and after many weeks waiting, a different light arrived which is not recharge and has to be wired in. The product did not match the description on the site.

I am now forced to shell out expensive international shipping fees to return the light back to China where this business is based in, in order to receive a full refund.

December 17, 2025
Unprompted review
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Reply from Zoralia

Hello,

We’re very sorry to hear about your experience and understand how frustrating it must have been to receive an item that didn’t match the description.

We’d like to review this case properly and check the details of your order. Please contact us directly and provide your order number and the email address used when placing the order, so we can look into this and assist you further.

Thank you for bringing this to our attention.

Kind regards,
Team Zoralia

Rated 4 out of 5 stars

Stylish, “room making” products

I ordered a dinner table overhead light. The product is stylish and is a statement piece for the room.

The customer service was excellent and I would recommend this product.

January 17, 2026
Unprompted review
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Reply from Zoralia

Hello James,

Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re happy with the design of your light and that it’s become a statement piece in your room.

We also truly appreciate your recommendation and support.

Kind regards,
Team Zoralia

Rated 5 out of 5 stars

Great customer service and beautiful design

I had some technical issues with a lamp, but customer service helped me immediately. The response was very fast, transparent, and extremely friendly. The issue was resolved without any hassle. Can’t thank the team enough.
Ordering, payment, and delivery all went smoothly. The lamp was securely packaged and arrived in perfect condition.
I also want to mention that I absolutely love the design of the lamp, it looks beautiful, and modern. The quality is exactly what I was looking for. Overall, a very positive experience. I’m completely satisfied and would definitely order there again. 😊

January 12, 2026
Unprompted review
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Reply from Zoralia

Hello Anna,

Thank you so much for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that our team was able to assist you quickly and that everything—from ordering to delivery—went smoothly.

It’s especially lovely to know that you’re happy with the design and quality of your lamp. Your kind words truly mean a lot to our team.

Thank you again for your support—we’d be happy to assist you again anytime 😊

Kind regards,
Team Zoralia

Rated 2 out of 5 stars

The light I bought you can tell is…

The light I bought you can tell is manufactured cheap, doesn’t come with any installation instructions with it and the ones on the website are more challenging to understand than helpful, if it wasn’t such a nightmare to take it down and put it back in the box I would send it back. I would think carefully before buying lights from here.

January 1, 2026
Unprompted review
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Reply from Zoralia

Hello Adam,

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially regarding the installation instructions.

We’d like to help resolve this for you. Please check your email inbox at the address used when placing your order, as we’ve sent you a message to discuss the situation and provide an appropriate resolution.

Thank you for bringing this to our attention.

Kind regards,
Team Zoralia

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