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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices, and appreciate the fast delivery services. Many people highlight the exceptional customer service, noting helpful and pleasant interactions, quick responses, and a willingness to resolve issues. However, some customers experienced issues with their orders, such as receiving incorrect items or quantities, or having orders delivered to the wrong address. A few other people also felt that customer service was unhelpful in certain situations, particularly regarding order cancellations or tracking delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection, competitive... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast and often... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the speed of delivery, with some... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight affordable and competitive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the customer service team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Wide range of clocks. Found perfect 14 inch clock with detailed specs, exactly what I wanted at excellent price and 10% off promo. Quartz mechanism is as accurate as an atomic mechanism. Shipping char... See more

Company replied

Rated 5 out of 5 stars

There was a boo-boo with my order because the discount didn't go through so I called Zoro and the customer rep was sweet as can be and fixed my issue instantly. Also, the very NEXT day I received my... See more

Company replied

Rated 5 out of 5 stars

Ordered two new APC SMT1500C UPS for a project and they were delivered in two days, in original APC boxes with quality assurance tests still attached! Order and tracking information was provided exped... See more

Company replied

Rated 5 out of 5 stars

The item was priced so affordable. It is a professional tool made shutting the water off so easy. The shipping was fast and so easy to track. It was a wonderful experience from start to finish. Thank... See more

Company replied


Company details

  1. Industrial Equipment Supplier
  2. Abrasives Supplier
  3. Appliance Parts Supplier
  4. Building Materials Supplier
  5. Fastener Supplier
  6. Safety Equipment Supplier

Written by the company

Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. You can also check out our whole selection of electrical supplies along with other tools or supplies to ensure you have all you need to tackle the job, especially if you're taking on a DIY project for the first time. Plus, when you shop at Zoro, you'll always enjoy competitive prices on tons of great brands you know and trust. We make the shopping experience as fast and seamless as possible with free shipping on orders over $50 for registered users, Net 30 payment terms for qualifying customers, and an unparalleled customer service experience. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.


Contact info

4.1

Great

TrustScore 4 out of 5

918 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the part I needed at a fair price

Had the part I needed at a fair price. Delivery was fast, shipping$ reasonable. On my list of places to check when a need arises.

November 1, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Daniel,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

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Rated 5 out of 5 stars

Great company…

Needed an oddball part and they not only had it in stock I got it in 2 days even though it was ordered on a Sunday.

November 4, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Barney,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Exactly what we needed at a fraction of…

Exactly what we needed at a fraction of the cost!

November 3, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 1 out of 5 stars

Sleezy

I processed my transaction with a discount code ZORO gave me. When the transaction was processed ZORO taxed me on the shipping. I have never been taxed on shipping before, so I asked why. They told me it was taxable. Then they changed the transaction amount to eliminate the discount. I filed a complaint with paypal and have now been waiting for six days for them to respond. They keep asking for a review. Here you go.

October 31, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for your time and your feedback. We pride ourselves on providing great Customer Service, and we'd like to make things right for you.

We would like to get some more details about your experience. If you're able, please call our team at (855) 289-9676.

Warmly,
Zoro Team

Rated 1 out of 5 stars

Use another company

I choose Zoro because they listed and showed a u shank jigsaw blade on their website. Ordered it and they shipped a t shank blade. I won’t use them again.

November 1, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Bob,

Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations.

We'd like to discuss your experience so we can help fix the issue. When you're able, please give our team a call at (855) 289-9676.

Best,
Zoro Team

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Rated 5 out of 5 stars

The gold standard in customer service product price and fast shipping

Excellent variety of products. Really great prices and super fast shipping. Additionally in this era where customer service is severely lacking at most online companies Zoro stands out as the gold standard. After I ordered my product I realized I had a discount coupon from Zoro that was in my email folder. I contacted Zoro customer service and the representative immediately helped by applying the discount coupon to my order even though the item already had shipped. The refund showed up on my statement the same day. Exceptional customer service that earns repeat customer loyalty.

November 5, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Sandra,

Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

Great selection of products they offer

HUGE selection of products they offer, the fast delivery in which I receive my order, and their great prices.

October 25, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Dave,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

The G.O.A.T. of online parts websites!!!

Zoro is my Go-To every time. It really is an impressive site. I can check the specifications on the items I am looking for to insure that I am getting exactly what I need, which in turn reduces the amount of wrong parts that take time to return. Time is money for sure. Then they have such a huge selection of items that it is kind of rare that I don't fine something that I look for.
I will say that I was skeptical at first, thinking it was just hyped up to sound good. That is not the case at all....They really are that great of a site!!!
Great customer service, Lighting fast shipping that still impresses me.
Thank you for being the G.O.A.T of parts websites!!!

November 5, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for giving us a kind review.

We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.

Thanks,
Zoro Team

Rated 5 out of 5 stars

Service before and after the sale

Excellent service plesant people to deal with large selection of items with good prices

October 28, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Chip,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

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Rated 5 out of 5 stars

Great customer service

November 3, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Western Auto Team,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

Rated 5 out of 5 stars

I received the wrong product

I received the wrong product. I let zoro know and I was fully credited my purchase back.

October 31, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Alan,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Fast and easy to order the product and…

Fast and easy to order the product and receiving it.

October 29, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Daniel,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

had exactly what I needed

had exactly what I needed, affordable, quick turn around and delivery. great job.

October 29, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Mr. Martin,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

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Rated 5 out of 5 stars

Even though the product I received was…

Even though the product I received was not what I was looking for my experience with customer service was excellent. Someone was quick to respond to my issue. I received a refund in a matter of days. I would definitely purchase from this company in the future. Thank you

October 31, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Don,

Thank you for giving us a kind review.

We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.

Thanks,
Zoro Team

Rated 5 out of 5 stars

Perfect 14 inch wall clock

Wide range of clocks. Found perfect 14 inch clock with detailed specs, exactly what I wanted at excellent price and 10% off promo. Quartz mechanism is as accurate as an atomic mechanism. Shipping charge was reasonable buying 3 clocks. Love the clock boxes. Easy credit card payment system and excellent tracking emails.

October 27, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

I found an item on Zoro I couldn’t find…

I found an item on Zoro I couldn’t find any place else. I’d been searching for it a long time. Then I couldn’t believe their delivery was next day. Definitely use them again

October 27, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Dwain,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

I found their website easy to follow

I found their website easy to follow. My order came in record time. Unfortunately I ordered the wrong item but the person at the customer service desk was very helpful. They do not carry what I needed so I said I would have to look elsewhere, but they contacted the manufacturer who said they don’t want the product back. I can throw it away or donated to charity. Since it’s a very Special piece of toilet plastic, I guess not many people want it and it’s not worth sending back with all the shipping costs. But I really appreciated the way. Zorro handled the whole thing they’re going to credit me the whole amount. Bravo Zorro.

October 29, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Carvill,

Thank you for giving us a kind review.

We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.

Thanks,
Zoro Team

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Rated 5 out of 5 stars

Good price and quick delivery

I found what I was looking for and it was exactly the part I needed. The price was reasonable and I was pleasantly surprised by the quick delivery.

October 28, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Rustolium rattle can search..

Brand new to zoro... Great experience. (Restoleum six 600° primer). I spent more time in gas and trying to find a product locally that I will admit to on this site. I got what i was looking for with the push of a few buttons and very quick shipping. Great price. "I'll be back!"

October 27, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear John,

Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 3 out of 5 stars

When I first got involved with Zoro

When I first got involved with Zoro, my orders were always a day or two days. They were at my front door. The more I order I’ve seen that it started taking longer and longer to get my stuff although a couple of my items sometimes were missing. Zoro came through and replaced them. I just don’t understand how they tell you Going to be delivered and one or two days and now it’s taking longer.

October 31, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Mendoza Plumbing Team,

We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right.

When you're able, please call our team at (855) 289-9676 and we'll be happy to help.

Warmly,
Zoro Team

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