Wide range of clocks. Found perfect 14 inch clock with detailed specs, exactly what I wanted at excellent price and 10% off promo. Quartz mechanism is as accurate as an atomic mechanism. Shipping char... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There was a boo-boo with my order because the discount didn't go through so I called Zoro and the customer rep was sweet as can be and fixed my issue instantly. Also, the very NEXT day I received my... See more
Company replied
Ordered two new APC SMT1500C UPS for a project and they were delivered in two days, in original APC boxes with quality assurance tests still attached! Order and tracking information was provided exped... See more
Company replied
The item was priced so affordable. It is a professional tool made shutting the water off so easy. The shipping was fast and so easy to track. It was a wonderful experience from start to finish. Thank... See more
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Appliance Parts Supplier
- Building Materials Supplier
- Fastener Supplier
- Safety Equipment Supplier
Written by the company
Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. You can also check out our whole selection of electrical supplies along with other tools or supplies to ensure you have all you need to tackle the job, especially if you're taking on a DIY project for the first time. Plus, when you shop at Zoro, you'll always enjoy competitive prices on tons of great brands you know and trust. We make the shopping experience as fast and seamless as possible with free shipping on orders over $50 for registered users, Net 30 payment terms for qualifying customers, and an unparalleled customer service experience. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
Contact info
500 W. Madison St, Suite 4000, 60661, Chicago, United States
- (855) 289-9676
- we_hear_you@zoro.com
- zoro.com
4.1
Great
918 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to shop from.
There isn't much that can be said about a company doing a good job. Zoro has the items I need, the specifications of the products, optional products, fast shipping, and good prices.
October 17, 2025
Unprompted review
Reply from Zoro
Dear Floyd,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Team
Advertisement
Shipping is superfast
Shipping is superfast, prices are very competitive and selection is very good for this type of retailer. Zoro is very hard to beat.
October 24, 2025
Unprompted review
Reply from Zoro
Dear Raven,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Team
I've placed many orders with ZORO
I've placed many orders with ZORO in the last 10 years and I have never been disappointed. Shipping is fast and ordering is fairly simple. Pricing is very competitive, but with the coupons they send out, it almost always beats everyone out there.
October 30, 2025
Unprompted review
Reply from Zoro
Hi there,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Team
Product fit great
Product fit great
Price was good. Shipping was fast
October 24, 2025
Unprompted review
Reply from Zoro
Dear Roy,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Phillips Circline light replacement
I need a circline light for my basement kitchen which is hard to find because I needed the exact replacement to make it work. Zoro had it and I found it on their website right away. Placed my order, and one day later it arrived and it worked like a charm. Makes the kitchen look beautiful with its fluorescent light. Love Zoro!
October 23, 2025
Unprompted review
Reply from Zoro
Dear John,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Advertisement
Easy shopping
Easy shopping, great prices, and unbelievable fast delivery
October 24, 2025
Unprompted review
Reply from Zoro
Dear Roy,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Team
Competitive prices & fast shipping
Great selection with competitive prices. Their shipping was way faster and way cheaper than other places we looked. Would order from them gain
October 23, 2025
Unprompted review
Reply from Zoro
Dear Sarah,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Great products
Great products, incredibly fast delivery, just wish they carried more stuff!
October 27, 2025
Unprompted review
Reply from Zoro
Dear Steven,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Team
Zoro is a greaLarge Inventoryt company with an…
Zoro is a great company with an extensive inventory and an easy-to-navigate website.
October 23, 2025
Unprompted review
Reply from Zoro
Dear Aldrich,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Team
Advertisement
What I was looking for at a good price
What I was looking for at a good price and fast shipping. Items appear to be of good quality.
October 25, 2025
Unprompted review
Reply from Zoro
Dear Dean,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Zoro is a go to company...
Zoro is now our companies and personal go to for electric exhaust vent. Local outfits didn't carry the EXACT size needed to replace electric vent. Received within 3 days. The replacement and install including setup and tear down was under 15 minutes due to the exact fit. Zoro is now on our trusted companies list.
October 23, 2025
Unprompted review
Reply from Zoro
Dear Chester,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Inaccurate Product Specifications
I ordered a reamer I needed for a particular task. The reamer I received didn't match the specifications indicated on Zoro's website and, therefore, wouldn't fit in my drill press.
October 20, 2025
Unprompted review
Reply from Zoro
Hi there,
Thank you for taking the time to share your feedback. We always want you to be satisfied with the products and information on our site.
We'd like to learn more about your order so we can fix the issue as quickly as possible. When you have time, please call our Customer Service team at (855) 289-9676.
Regards,
Zoro Team
I'm happy I found Zoro
I'm happy I found Zoro. Customer service is outstanding and I have found the items I needed at a reasonable price with speedy delivery.
October 15, 2025
Unprompted review
Reply from Zoro
Dear Kim,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Team
Advertisement
good product and price fast shipping
October 20, 2025
Unprompted review
Reply from Zoro
Dear Jeff,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Team
arrived within days
I found what I needed. The price was competitive. The discount I got for signing up for emails clenched the deal. My purchase arrived within days.
October 23, 2025
Unprompted review
Reply from Zoro
Dear Randy,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
Great selection of goods and great…
Great selection of goods and great shipping terms.
Zoro has replaced Ulxxx as our goto for most shipping and janitorial items.
October 8, 2025
Unprompted review
Reply from Zoro
Dear Robert,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Team
Absolutely 💯 the fastest delivery every
Absolutely 💯 the fastest delivery ever. Also the chuck key fits and works perfectly. Couldn't be happier.
October 23, 2025
Unprompted review
Reply from Zoro
Hi there,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Team
Advertisement
Package arrive promptly and in great…
Package arrive promptly and in great condition.
October 22, 2025
Unprompted review
Reply from Zoro
Dear Robert,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Team
Great Customer Service
Great selection of items and fast delivery, usually next day. It is however, the great customer service that is the key here. My mistake in an order, and they setup the return instantly, no hassle.
October 24, 2025
Unprompted review
Reply from Zoro
Dear Jim,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Team
If I could give zero starts I would
If I could give zero starts I would. Seller listed on eBay delivery as parcel force and they miss represented the listing and used dhl. I bought two items both never arrived I was made to wait ages for refunds despite being scammed out of my money by this company.
I would avoid this company if I was you. It’s simply not worth the hassle.
October 25, 2025
Unprompted review
Reply from Zoro
Hi there,
Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations.
We'd like to discuss your experience so we can help fix the issue. When you're able, please give our team a call at (855) 289-9676.
Best,
Zoro Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.