ZOSI Technology Reviews 527

Cameras constantly lose functionality, condensation apparent in 2/3 cameras. We have had to replace one camera so far (via eBay as Zosi don’t sell
Individual cameras) and now the other two have gone. In 2 years all cameras are bust and we have had to pay our technician 4 times to come out. All Zosi say is to buy a new full kit!! Avoid, use Hik instead!!

poor quality, poor customer service. installed 3Tb hdd, the cameras/function is ok but NOTHING GETS RECORDED!! so what good is this if i cannot rewind? contacted customer service, they needed to know all kinds of dumb stuff like where did i purchase it, what date. i understand the model number and stuff but where i purchased it? after explaining the issues no one could advise me why nothing is being recorded. simple question, what parameters need changed, no advice just where was it purchased? still trying but no fix.

It'd be negative 3 if I had a choice.... lights stays on which causes glare n can't see nothing at night....DO NOT GET THESE ILL BE LOOKING FOR GOOD ACTUALLY WIRELESS INDOOR/OUTDOOR CAMERAS WITH MOTION DETECTION, SPEEKING AND NON REFLEXTIONS FROM WINDOWS! DO NOT DO IT ......I WANT A REFUND N SEND EM BACK!!!!!!not sure exactly date i just say roughly 10 to 14 days ago..... fake advertising ...also it's not n outdoor camera when u gotta plug that in i need rechargeable not this FAKE ADVERTISING WARNING**FAKE ADVERTISING** VERY PISSED!!!!!

Leaving Zosi - Have had Zosi wireless cameras and DVR for years. Initial setup was a bit challenging but doable. The software is not very user friendly but still did the job.

Recently, some of my Zosi cameras started failing or having issues such as the IR LED's failing.

What surprised me is when I checked into replacing the cameras(at my own cost), was told that Zosi does not make any cameras that will work with my DVR anymore. I would have to buy an all new system.

Given the limited functionality and challenging user interface, setup, etc., switching over to Ring while it's more expensive, it's simple to setup, works and Ring still ensures version 1.0 of their stuff still works years later.

I'm always having to reboot the system to get cameras to unfreeze

No support bought the 4k wireless system in Mid January Have had nothing but trouble. the two antennas, well the hard drive quit and they had me try to get it warranty from Toshiba. not them lol after taking the lid off, I see that only one antenna has a wire, the other does not. Don't waste your hard earned money. I have many emails sent. lets see if I can get anything done

Zosi as far as them returning a call or a email don't expect them to respond I left 3 messages and 3 emails on 3 different days to this date they haven't responded I cannot install the cameras to my phone because it says the barcode expired I can't even connect them manually the app they are using is not working correctly it doesn't let me connect them if you are thinking of buying something from zosi don't do it you will regret it like I did the company sucks if you want lousy service no response and shitty equipment then buy zosi that's what they do it's a habit for them

Since this review i was provided with a replacement

‐‐------------

I thought i was buying quality because Zosi marketing is all over the internet. Sadly one of the worst decision of my purchasing life.

I Purchased a dual lense camera that operates both wifi and eithernet. I am a IT pro so I know what to look out for.

Here is the list of problems

- SD CARD COULD NOT BE READ BY CAMERA. REPLACED 128GB WITH 256GB SD CARD AND STILL NO LUCK
- NO PLAYBACK. BECUASE THE SD CARD CANNOT BE READ, IT IS NEXT TO IMPOSSIBLE TO PLAYBACK ANY ALERTS. I RECEIVE MESSAGE ALERTS BUT YOU CANNOT REVIEW THEM.
- MESSAGE ALERT STOPPED WORKING. NO IDEA WHY BUT NOW O DO NOT RECEIVE ANY ALERTS
- FIRST LINE SUPPORT IS POOR AND LACKS PRODUCT KNOWLEDGE. THEY WERE BLAMING POOR WIFI CONNECTION. THAT HAS NOTHING TO DO WITH CAMERA NOT BE ABLE TO RECORD. THEY DONT GET IT.
- TO PLEASE SUPPRT TEAMS. I CONNECTED CAMERA USING EITHERNET CABLE. AND SAME ISSUE, CANNOT PLAYBACK ANY OF THE RECORDING.

in the end I purchased a cheap Codnida camera to test other brands. And guess what? The codnida works 100% perfectly and it is half the price of a zosi. Codnida had no wifi issues and playback is almost instant even with my poor Internet (as stated by Cathy in support).

First line support is terrible. I had to share my user ID and password with them. This makes me uncomfortable. We are taught never to share credentials. But here is a international company requests my credentials.

In conclusion. Zosi cameras are not fit for purpose. They cannot protect your property and prove unreliable should you need to share footage with the police or other official body. Please save your money and trial other brands of cameras before spending too much

Just wasting money if one day connects other 6 days no connection

Bad support system cameras are junk. I will never buy ever again.

it is the worst company i have ever dealt with. customer service sucks. i have a bad dvr with a 2 year warranty and won't do anything about it. i have messaged them several times. i strongly suggest buying a system from someone else!!!!!

Its a great system. Only flaw i saw was that the wifi C168A cameras with 2 antenna's does not specify placement of the antenna's. 1 antenna is a dummy and the other one is the main. The fittings are different and it does matter which one goes where. If your not aware of this, screwing them in the wrong spot could damage the fitting. DT

It’s a load of unreliable junk. Cameras fail and the console just hangs-up. I’m ripping it out and throwing it in the domestic recycling bin.

Purchased a 4 POE camera NVR set two months ago. Out of the box, only 3 cameras worked. The next day, two other cameras stopped working. Finally, the last one stopped.

They finally acknowledged that the firmware was the problem, but continue to refuse to accept a return for a full refund. Stay away!! They will not accept returns if anything goes wrong. You will just throw your money away.

Do not buy this camera system. Only works for a little bit and some of the cameras didn't even work. When you try to get a hold of the company, they just tell you that it's out of date and you can no longer return or they let you return the camera and tell you they will refund you once they receive it and they say they never received. And the solar panel cameras don't even work at all. Horrible, horrible, camera, total waste of money

Horrible. No instructions, no customer support. No notifications on phone. Save your money and buy something else

Do not buy this camera system. Only works for a little bit and some of the cameras didn't even work. When you try to get a hold of the company, they just tell you that it's out of date and you can no longer return or they let you return the camera and tell you they will refund you once they receive it and they say they never received. And the solar panel cameras don't even work at all. Horrible, horrible, camera, total waste of money

Zosi products are good but product support is the failure of the company. The company's service support group is nothing short of terrible.
I have had to deal with them on two issues over the last 6 months. the first item was a technical glitch in the on screen camera mode switching program for their security cameras. The second is still ongoing for a failure of a DVR motherboard.
Both experiences have shown the technical knowledge and professionalism of the support staff to be poor.
They do not read the request and repeatedly ask for information already provided. i understand there is a language barrier but I question whether or not the staff can read. Or perhaps they operate like the insurance industry and simply delay and deny until the customer gives up.

After just after 18 months cameras started to fail got replacement cameras after seeking advise from company, these were not compatible with original hard drive even after was told they would be , company hard to get hold off and slow to reply, if you buy from a third party they don't won't to know anything on their products, LEAVE THIS COMPANY WELL ALONE THEIR PRODUCTS & CUSTOMER SERVICE IS USELESS!!!