Zumbamboo Reviews 163

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting the premium, soft, and durable fabric. Many appreciate the stylish designs and the practicality of items like the short zippy, which simplifies parenting. The customer service is frequently highlighted as excellent, with many people appreciating the helpful and responsive approach to resolving issues. However, some customers experienced significant delays with their orders, with items taking much longer than expected to arrive, sometimes without clear tracking information or communication about shipping origins. A few people also reported issues with receiving incorrect sizes or missing items, and in some instances, found the customer service unhelpful in resolving these specific problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the fabric for being... See more

Quality

Users describe positive interactions with quality, consistently praising the premium feel, softness, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the high quality of... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast shipping,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ll admit I was skeptical at first, but these clothes won me over fast. The fabric feels premium and incredibly soft, yet still durable enough for everyday wear. What really sold me was how practical... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning pieces! I just received my order of long sleeves and short zippies, and the quality is even better than I expected. The fabric is thick, soft, and feels so premium. I’ve already re... See more

Company replied

Rated 5 out of 5 stars

As a mom myself, I know what’s actually useful. That’s why Zumbamboo is my number one recommendation for new parents. Their long sleeves are so stretchy and easy to put on, and the designs are stylish... See more

Company replied

Rated 5 out of 5 stars

I'm usually the one complaining about how much my wife spends on baby clothes, but after feeling these Zumbamboo sweatshirts, I've officially stopped. I actually found myself checking if they make the... See more

Company replied


Company details

  1. #5 of 6 best companies in Baby Clothing Store

Written by the company

Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.


Contact info

4.2

Great

TrustScore 4 out of 5

163 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

cutest most comfortable pjs for our…

cutest most comfortable pjs for our babies! soft, washed well, double zipper and flip feet!!! love these!

April 1, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your sweet review! 💖 We’re thrilled to hear that your little one loves the PJs. Soft, cozy, and easy-to-use is exactly what we aim for!

Rated 4 out of 5 stars

After having a long shipping delay on…

After having a long shipping delay on my item and reaching out to customer service. We were able to get the refund for my late item that I wanted to return. Customer service has been great to me. They reach out to me to make sure that I was satisfied. Thank you

April 3, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind feedback! We sincerely apologize again for the shipping delay you experienced. We're glad to hear that our customer service team was able to assist you. Your satisfaction is very important to us, and we truly appreciate your patience and understanding. Please don’t hesitate to reach out if you need any further assistance in the future!

Rated 5 out of 5 stars

True quality you can feel instantly

I'm convinced the fabric they use at Zumbamboo is from the future. My toddler spilled grape juice all over her long sleeve set, and I thought it was a goner. I didn't even get to pretreat it until hours later, and it came out of the wash completely spotless. It's like the stains just don't want to stick to this material. Beautiful, soft, and indestructible? Yes, please.

April 3, 2026
Unprompted review
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Reply from Zumbamboo

Wow, thank you so much for sharing this amazing experience! We’re so happy to hear that the fabric held up so well even against grape juice. That’s exactly what we aim for: pieces that are not only soft and beautiful, but also practical for everyday little messes. We truly appreciate your support and hope your little one keeps enjoying her set!

Rated 5 out of 5 stars

Worth every bit of the hype

I've been burned so many times by Instagram ads where the clothes look cute but arrive feeling like cheap plastic. I was hesitant to try Zumbamboo, but oh my god, what a different! The 'buttery soft' description isn't just marketing - it's the truth. The short zippies are thick, strechy, and premium. It's so refreshing to finally find an online shop that actually delivers what they promise. I'm a customer for life now.

April 2, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for giving us a chance and for sharing your experience! We completely understand the hesitation, and it truly means a lot to hear that we were able to exceed your expectations. “Buttery soft” is exactly what we aim for, so we’re so happy you felt the difference. Your support and trust mean everything to us, welcome to the family!

Rated 5 out of 5 stars

I ordered pyjamas for my two granddaugthers

I ordered pyjamas for my two granddaughters and somehow I had filled in my adress wrong, so even if I could track my parcel almost to my adress, it did not arrive, but then I contacted the costomer service which was very understanding and helpful and sent a new parcel.
My granddaugthers love their pyjamas and the good quality. And the text is so good also.
I will give the Zumbamboo product and the costumer service my best review.

February 12, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words! We’re so glad you reached out to our customer service team and that we could help resolve the issue for you. It means a lot to hear that your granddaughters love their pyjamas and that you’re happy with the quality and design. Your support truly means everything to us!

Rated 5 out of 5 stars

Second to none

Everything from the packaging to the actual clothing is just beautiful. The long sleeve sets are my absolute favorite - so aesthetic and cozy. I've had so many people ask me where I get my kids' clothes, and I always proudly point them toward zumbamboo. Beautiful items, fast shipping, and amazing quality!

March 31, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your incredibly kind words! It truly means the world to us to hear that you love everything from the packaging to the pieces themselves. The long sleeve sets are some of our favorites too, so we’re extra happy you’re enjoying them! We’re also so grateful for your support and for recommending us to others. Knowing that our pieces bring both comfort and joy to your little ones makes everything we do so worthwhile.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Had a minor issue that was resolved very well and am looking forward to buying more pajamas!

March 30, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words! We're really glad we could resolve the issue for you. Can’t wait to serve you again

Rated 3 out of 5 stars

Christmas PJ's

This is the second review, original was in December.
Issue during Christmas.
Issues have been completely taken care of & would love to Thank Zumbamboo for resolving quickly & efficiently.
My great nephew loves his PJ,s as well as mom ( quality & easy washing care)

March 23, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind follow-up review! We truly appreciate your patience and are glad we could resolve the issue quickly and efficiently. We’re always here if you need anything, and we look forward to serving you again!

Rated 5 out of 5 stars

My all-time favorite brand

I have been using Zumbamboo products since my son was born. For 4 years, it has been our go-to brand! The fabric is buttery soft and truly lasts a long time. I personally think their prints are the best on the market- they aren't too 'busy' but are so detailed and beautiful. Their short zippies became a huge part of our sleep routine; as soon as I put one on him, he knows it's nap time. I highly recommend this brand. It's our go-to for all our clothes, even mine! My favourite PJs are from here, and don't even get me started on the blankets- my husband and I fight over mine all the time, I definitely need to get him his own! All in all, a top-tier brand. The only downside is I'm too impatient to get my goodies because I want them immediately!

March 27, 2026
Unprompted review
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Reply from Zumbamboo

Reading this just made our day! We love that Zumbamboo has been part of your family for so long
Thank you for appreciating the details in our prints and the softness we work so hard on. And yes, we hear you on the waiting part… we’re working on getting your goodies to you faster
So grateful for your support always.

Rated 5 out of 5 stars

I love these pajamas

I love these pajamas! Customer service also amazing when it comes to returns or exchanges.

March 27, 2026
Unprompted review
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Reply from Zumbamboo

So happy to hear you’re loving your pajamas! And thank you for the kind words about our customer service. We always want to make returns and exchanges as easy as possible for you.
Really appreciate your support!

Rated 5 out of 5 stars

The only brand we wear

If I had to clear out my kids' closets and keep only one brand, it would be Zumbamboo. Their long sleeves and basics have become our daily uniform. The prints are unmatched and the 'buttery soft' feel is real. They have truly earned the top spot in our household. I don't even look at other brands anymore - Zumbamboo is 10/10!

March 25, 2026
Unprompted review
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Reply from Zumbamboo

Wow, thank you so much for this amazing review! We’re beyond thrilled to hear that Zumbamboo has become a daily favorite in your household and that our long sleeves and basics are now part of your kids’ “uniform.” Knowing that the prints, comfort, and buttery-soft feel are making a real difference for your family truly warms our hearts. Your support and trust inspire us to keep creating high-quality, fun, and comfortable clothing for kids. We can’t wait to keep surprising you with more designs your family will love. Thank you again for sharing your experience and for making Zumbamboo part of your everyday life.

Rated 4 out of 5 stars

My only issue was the transparency of…

My only issue was the transparency of shipping time. It took awhile but once I received I was beyond happy. The material is so soft and it washes well. My nephew smiled so big

February 9, 2026
Unprompted review
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Reply from Zumbamboo

Thank you for your honest feedback! We apologize for the delay and truly appreciate your patience. We're delighted that you loved the softness and quality, and hearing about your nephew’s big smile made our day!

Rated 5 out of 5 stars

They aim to please!!!

They missed the delivery window by a lot but when I wrote to them- they came back and provided an extra discount. The PJs are really soft!! great feel and look

March 5, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your feedback! We sincerely apologize for the delay and truly appreciate your understanding. We're glad our team could make it right, and even happier that you love how soft the PJs feel!

Rated 5 out of 5 stars

Loved the cute outfit!

Loved the cute outfit! Fun color, cute dog motif and material was quality on sooo soft! Delivery time was longer than expected, but happy with the item.

February 20, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words! We truly appreciate your patience with the delivery. We're so happy you loved the fun colors, cute dog design, and the soft, quality material

Rated 5 out of 5 stars

VERY IMPRESSED

I ordered some pjs for myself and my daughter and they were so cute! The material is so soft. I was really impressed as they were so comfortable.

March 21, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words! We’re so happy to hear that you and your daughter love the pajamas 💕
It means a lot to us that you’re enjoying the softness and comfort. We hope you both continue to enjoy wearing them!
Thanks again for your support 😊

Rated 3 out of 5 stars

Allow 3-4 weeks for delivery

Received product in time. Allow a lot of extra time for shipping as products are made to order and there is no inventory.
And order one size up for longer use.

March 20, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your thoughtful feedback! We truly appreciate you taking the time to share your experience with us.
As our products are made to order, production and shipping can take a bit longer than usual, but we are actively working on improving our processes and increasing our production speed to better meet our customers’ expectations. Your understanding means a lot to us.
We’re also glad to hear that your order arrived in time and that you found the sizing tip helpful. Your suggestion about ordering one size up is incredibly valuable for other customers as well.
We are committed to continuously improving and providing the best possible experience. Thank you again for your support. We truly look forward to serving you again in the future!

Rated 4 out of 5 stars

Wonderful material

Wonderful material, sizing is great Colors are amazing! It did take a LONG time to arrive but well worth the wait

January 2, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind feedback! We're thrilled to hear that you love the material, sizing, and colors. We truly appreciate your patience with the delivery time, and we’re so glad it was worth the wait. Hope to serve you again soon!

Rated 5 out of 5 stars

Great quality and I would definitely…

Great quality and I would definitely order from this company again. Very friendly customer service too!

March 17, 2026
Unprompted review
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Reply from Zumbamboo

Thank you for your lovely feedback! It means a lot to us. We’re so happy you had a great experience, and we can’t wait to have you back again.

Rated 4 out of 5 stars

I had an issue with shipping

I had an issue with shipping, but the customer service was helpful and resent my order and offered another pair of pajamas.

March 15, 2026
Unprompted review
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Reply from Zumbamboo

Thank you so much for your patience and for sharing your experience. We're glad our team could help resolve the shipping issue for you. Your support means a lot to us, and we hope you enjoy your pajamas!

Rated 5 out of 5 stars

Appreciative customer

I had purchased a set of pj's for my granddaughter. Unfortunately they were too small and arrived after Christmas. I appreciated getting an email from customer support and Linda, founder of Zumbamboo apologizing for the pajamas . That was very considerate of them.

December 2, 2025
Unprompted review
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Reply from Zumbamboo

Thank you so much for your kind words. We're truly sorry again that the pajamas arrived late and didn’t fit as expected. Your understanding means a lot to us, and we really appreciate your support. If there’s anything else we can help you with, please feel free to let us know.

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