Great Experience! My service team, Jennifer and Christina were outstanding. They were always pleasant and answered the many questions I had without making me feel rushed or unimportant. I appreciat... See more
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See what reviewers are saying
This was a first time for us with applying for extra student loans needed for my daughter and this was a smooth process. When there were questions they were answered quickly. I would highly recommend... See more
Ron L was quick to respond to my questions and providing support, thank you Ron. Overall A very easy process, hopefully I won't need to take out any loans in the future, but if I do I would strongly c... See more
Absolutely the worst! They never processed auto payments correctly, were impossible to work with, and problem went on for months! Website layout is one of the worst! In every way, avoid this compan... See more
Company details
Written by the company
For more than 40 years our team developed and perfected how to guide students and their families through the student loan process. Our intuitive online platform coupled with a tenured team eager to provide insightful assistance is an unbeatable combination well suited for more than just student loans. Our end-to-end loan platform is now available for a wide range of consumer lending. Our platform offers flexibility to develop custom finance products to suit each partner's market and customers. This turn-key solution requires no additional staffing and no technology investment. Loan customers receive personal service from our team, based in South Dakota, who is passionate about providing assistance and guidance from application through payoff.
Contact info
105 1st Ave SW, 57401-4104, Aberdeen, United States
- 800-645-8272
- feedback@zuntafi.com
- zuntafi.com
3.7
Average
397 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Call service was nice and helpful and…
Call service was nice and helpful and lots of communication.
July 20, 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. We pride ourselves in personal assistance and are here to help when you have questions. I am pleased to hear we kept you informed and were there when you needed us! Please don’t hesitate to reach out to our office if you ever have additional questions. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
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Process was easy and painless.
August 7, 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. I am pleased to hear everything was simple and straight forward! We pride ourselves in personal assistance and are here to help when you have questions. Thanks again for taking the time to share your experience with us and the community.
Take care,
Sheri Engleking
Thank you for the opportunity
Thank you for the opportunity.
I really appreciate what you have done for me, and the reach of my goals and my Dreams.
August 4, 2023
Reply from ZuntaFi
Hi,
We are incredibly grateful for your kind remarks. We appreciate the opportunity to help you achieve your dreams! I know the team will be thrilled to hear your feedback. Thank you for sharing with us and the community.
Take care,
Sheri Engleking
No cosigner required (at least for me), and the interest rate beats competitors who requires a cosigner.
The loan process was simple and straight forward. Mailed and uploaded documents were process quickly. Interest rate was better than competitors who require cosigner.
July 20, 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. I am pleased to hear everything was simple, straightforward and you are satisfied with the loan terms. Thanks again for taking the time to share your experience with us and the community.
Take care,
Sheri Engleking
ZuntaFi Handled My Complicated Student Loan With Ease
My student loan process was complicated and had many moving parts. Christina and the other members of the ZuntaFi team I worked with were all extremely helpful, understanding and prompt. I appreciate all the help these ZuntaFi associates have provided me in working through what can be a very complex and difficult process.
July 27, 2023
Reply from ZuntaFi
Hi,
We are incredibly grateful that you took the time out to provide feedback. We pride ourselves in personal assistance! I'm happy to hear about the excellent service you received! I want you to know I will be sharing your comments with the team. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
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This company has great customer service.
July 27, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
my loan was transferred to this lender…
my loan was transferred to this lender and over the year it has gone from a 2.7% interest to a 7.2% when the loan should have been a fixed-interest loan from the other lender.
July 26, 2022
Unprompted review
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. I want you to know that I researched to get a little more insight into what happened here. You have a variable rate loan; therefore, your rate varies with the market based on the index. I encourage you to contact our office directly so we can access your account and provide you with a copy of your promissory note. Your account manager is prepared to provide answers to your questions and help you through repayment of your account. We are here to help!
Take care,
Sheri Engleking
I liked it
Very responsive customer service, easy to work with. Very upfront and good rates given the market.
July 25, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received and you are satisfied with the loan terms! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
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Easy steps to follow
July 21, 2023
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was straightforward! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
fast and easy
July 21, 2023
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was straightforward! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
My school when certifying my medical…
My school when certifying my medical education loan accidently submitted a 0. This reverted my loan back to incomplete. When I called iHelp I got immediate and helpful assistance. Customer service is great and easy to work with.
July 21, 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. We pride ourselves in personal assistance and I am pleased to hear about the excellent service you received. Please don’t hesitate to reach out to our office if you ever have questions. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Zuntify is very cooperative and understanding.
The people made this a great and helpful experience. They are always available and always prompt when answering questions or concerns.
July 3, 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. I am pleased to hear about the excellent service you received. We pride ourselves in personal assistance and are here to help when you have questions. Thanks again for taking the time to share your experience with us and the community.
Take care,
Sheri Engleking
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Good response time
July 17, 2023
Reply from ZuntaFi
Hi!
Thank you for the positive review. We use customer feedback to help make improvements to our processes. I am happy to hear you were satisfied with your experience when you did need assistance. Please don’t hesitate to reach out to our office if you ever have additional questions. Thanks again for taking the time to share your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback! We use customer reviews to help make improvements to our processes. Please feel free to reach out to me personally at feedback@zuntafi.com. I’d like the opportunity to hear from you and identify where we fell short. Thanks again for the feedback.
Take care,
Sheri Engleking
super fast on processing and response
July 15, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi!
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
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Excellent account manager, awful loan terms
My account manager is very helpful & honest! She is exceptional for her role. However, the loan I received was modified without my knowledge when it was sold to Zuntafi & now I have to pay over a 10% interest rate that I can't afford. I am basically stuck accruing debt, with my Principal balance growing, until I come up with a new plan. It is really unfortunate.
July 14, 2023
Unprompted review
Reply from ZuntaFi
Hi Randa,
Thank you for taking the time to provide honest feedback. I'm happy to hear about the excellent service you received. We pride ourselves in providing honest, transparent and personal service. ZuntaFi is a loan servicer and does not determine the loan terms when you obtain college financing. I expect you have a variable rate loan, therefore as interest rates increase (as they are right now) your payment increases. I'd be happy to review your account to confirm everything is set up appropriately. Please feel free to contact me at feedback@zuntafi.com. Thank you for taking the time to provide feedback!
Take care,
Sheri Engleking
it was easy to use
July 14, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback! We use customer reviews to help make improvements to our processes. I am pleased to hear the process was easy! If you ever have questions, please feel free to reach out to our office. Thank you for sharing your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
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