Great Experience! My service team, Jennifer and Christina were outstanding. They were always pleasant and answered the many questions I had without making me feel rushed or unimportant. I appreciat... See more
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See what reviewers are saying
This was a first time for us with applying for extra student loans needed for my daughter and this was a smooth process. When there were questions they were answered quickly. I would highly recommend... See more
Ron L was quick to respond to my questions and providing support, thank you Ron. Overall A very easy process, hopefully I won't need to take out any loans in the future, but if I do I would strongly c... See more
Absolutely the worst! They never processed auto payments correctly, were impossible to work with, and problem went on for months! Website layout is one of the worst! In every way, avoid this compan... See more
Company details
Written by the company
For more than 40 years our team developed and perfected how to guide students and their families through the student loan process. Our intuitive online platform coupled with a tenured team eager to provide insightful assistance is an unbeatable combination well suited for more than just student loans. Our end-to-end loan platform is now available for a wide range of consumer lending. Our platform offers flexibility to develop custom finance products to suit each partner's market and customers. This turn-key solution requires no additional staffing and no technology investment. Loan customers receive personal service from our team, based in South Dakota, who is passionate about providing assistance and guidance from application through payoff.
Contact info
105 1st Ave SW, 57401-4104, Aberdeen, United States
- 800-645-8272
- feedback@zuntafi.com
- zuntafi.com
3.7
Average
397 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel like I was just robbed and…
I feel like I was just robbed and there's absolutely nothing I can do about it. I literally have no choice.
July 12, 2023
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Glad i was approved
July 3, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. ZuntaFi works with lending partners to make college possible, however we do not determine your loan rates. Your feedback is important; therefore, we will share your concerns with the lender as we continuously work to create attractive programs. Thanks again for taking the time out of your busy day to provide feedback!
Take care,
Sheri Engleking
Quick and easy response!
June 22, 2023
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Very easy and straight forward process.
June 30, 2023
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was straightforward! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
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My experience
Always answered any questions I had in a timely manner and it was a pretty straight forward process
June 28, 2023
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear we were there for you when you had questions and everything was straightforward! Please don’t hesitate to reach out to our office if you ever have any additional questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
very well organized
June 23, 2023
Why are they harassing me?????
Last December MOAA transferred their processing to this company and they repeatedly say my repayment of my interest free grant, is past due even though they process an automatic payment on the 23rd of every month. Now this month they sent a default letter threatening to send to collections and all kinds of financial consequences. The letter was dated May 26th - 3 days after they processed the May payment. It was post marked 6/12/23, received 6/16 and demands I contact them by 6/25 to make payment arrangements. The normal automatic payment was processed on 6/23. My grant repayment requirement is due by May 2028. I am 4-1/2 years ahead of schedule - it will be fully repaid in December of this year. Why are they harassing me??????
June 16, 2023
Unprompted review
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. Your account manager is prepared to provide answers to your questions and help you through repayment of your account. I encourage you to contact our office directly so we can access your account and make sure all your questions are answered. We pride ourselves in providing honest, transparent and personal service. You may reach out to me personally at feedback@zuntafi.com or contact your account manager directly by calling (800) 592-1270 or by email to service@zuntafi.com. We are here to help and look forward to answering your questions.
Take care,
Sheri Engleking
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It's very archaic to have to mail in…
It's very archaic to have to mail in signed forms. Why can't everthing be electronic?
June 18, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback! I’d be happy to help answer your question. We are required to follow a multitude of state and federal requirements when you apply for a loan. In your state, spousal approval is needed when you apply for a loan. At this time, in order for ZuntaFi to obtain the spousal approval on the loan application, you need to print the loan application and submit it after your spouse approves. While we understand this process can be frustrating, I hope you take comfort knowing you are working with a company that takes compliance seriously. I appreciate you taking the time out of your busy day to provide honest feedback. If you have additional questions, I encourage you to reach out to our office so we can make sure all your questions are answered!
Take care,
Sheri Engleking
Loan rates reasonable
June 1, 2023
Easy to Use
i appreciated the prompt communication and user friendly interface to get my loan
June 22, 2023
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Very nice people.
They guided me through the process very well. I had trouble figuring out the website.
May 20, 2023
Quick and streamlined process
June 22, 2023
Christina was the best!
Christina was the best!! She answered all of my questions that I had. Thank you Christina!
June 22, 2023
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