ZYN UK Reviews 

So far I’ve enjoyed Zyn. Just trying to find the right flavours and strength. What has stood out so far is that Zyn placed a follow up call for my order to ask how I was doing with the product. Really nice lady Lily called and checked how I liked the product. Keep up the good, strange these days for a company to actually care.

After trailing there free nicotine pouch and liking the product, I tried to place an order. However their website does not work at all! Created an account, added in paypal or debit card and once place the order, it automatically gets cancelled. This went on for over 4 weeks. Held multiple 45min conversations with customer service through telephone and through the website chat box. Generic, vague response to fob you off. Even requested for the Customer service manager to call, again generic feedback stating its a IT or accounts department error. No updates to fix the issue and that was 3 weeks ago. I have never experience such useless customer service and false advertising to purchase products when the service directly on their website should work. Even requested to close account and the same generic info sent out on the live agent chat box. Absolutely useless. I would give it no star if the option was there.

I have enjoyed your products, however, i think your products are missing key components. For 1, i wish it came in lower loadings.. sometimes i find myself wanting to use 1-2 mgs at a time so its hard to do that. Recently, i also started to buy the On brand, bc of their lower loadings and also realize another missing component in Zyn. Theres an actual component in the packaging where i can place a slightly used pod and come back to it later… i love this feature. If zyn had both of these components, i wouldnt go to the competitor

Ordered pack of 10 - only a single pack turned up in the mail. Revising my review a bit here, as Zyn actually not only refunded me, but resent the original order to make it right.

The only thing I would say is that their customer support via the website was confusing - as you do not receive any email confirmation after finishing your conversation with the agent in the window - and it leaves you questioning whether anything was actually actioned or not..?

Great brand of nicotine pouch compared to others in the market with a good selection of flavours, the multibuy discount and other offers make it value for money too only thing i could suggest is making the big pouches in weaker strength for example icy blackcurrant and icy mint in 6mg as i like the zingle it provides but want to keep my nicotine intake low
Thanks