Have had the insurance for a few months very happy with the customer service but not very happy with the turnover time for claims I understand there is a backlog but when you put in 3 claims and you still haven't received payment back for one not too happy about that. Have had pet insurance previously and was reimbursed Max 2 weeks. Unable to proceed with another test because I'm still have about $1500 out there floating around. Otherwise the customer service people are very nice