Thank you for sharing this, Julie, and the team would like to apologise for the very late response to your review.

The issues you describe – the fly curtain failing after only a few weeks and the lack of any reply from customer care – relate to problems that occurred under the previous ownership of the business. When the company changed hands, the new team found that a number of customers reporting faults had been left without any support, which is completely unacceptable.

Pest Help is now operated by new ownership, with a functioning customer care team and improved product quality checks. If you contact info@pesthelp.co.uk, the team will ensure your case is reviewed properly and that you receive an appropriate resolution.

Thank you again for raising this. Reviews like yours help the new team correct past failings and improve the service going forward.