Germany`s worst bank

Nothing works. The ATM touch screen at TRIER branch did not respond to my finger tapping, no matter how often I tried. Then I went to the manager. He said I should try telephone service!
I called and had to wait 25 min. on hold. Then the person said he needs my ID no. I input the ID, but the guy was gone, so I had to wait another 20 min.
Their system discriminates (aged) people who are not good with digital technology. Its a nightmare even for business men like mie.