Hi,

Thank you for leaving this review, and the team is genuinely sorry that this response is coming so late.

Based on your experience, it’s completely understandable that the business appeared to be a scam. The missing order, lack of communication and the non-working contact number were all issues connected to the previous ownership. When the business changed hands, the new team discovered a significant backlog of unfulfilled orders and unanswered enquiries, including cases like yours.

The company is now under new ownership and being operated properly, with a functioning customer support system and reliable fulfilment processes in place. If you would still like this resolved, please email info@pesthelp.co.uk, and the team will make sure you receive either a replacement or a refund immediately.

Thank you again for highlighting what happened. Reviews like this help the new team address past issues and rebuild trust.