Thank you for your feedback. While accounts are usually issued within 5 minutes of purchase, on rare occasions like yours for instance there can be a disconnect between the payment system and the account issuing system. While it is rare we do admit that this can happen from time to time. Unfortunately, we only learned of your specific issue as a result of your review. Had you reached out to our support team we could have rectified this much quicker for you. We encourage you to email support@aqrefx.com moving forward and we will help with any issues that you are having in a timely manner. We thank you for your continued support.