I had problems with the delivery for a wedding present which was a combination of delivery company and probably the people who were going to recieve it.

Nothing to do with Coldsteel, yet Tony from customer services pursued this relentlessly for me and was absolutely awesome. Issue was resolved and I think this man deserves a medal and pay rise. Me and my brother have been customers since it first was available in the UK, and will be for a long long time after this.

Trust this company they put customers at the heart of their business.