I have concerns regarding the recent changes at my veterinary practice. Since the new management took over, the pricing structure has become increasingly unreasonable. For instance, if a pet undergoes surgery, additional costs are charged for what should be standard post-operative care, such as fluids. This was billed as an optional extra at an additional cost of £60.

Moreover, my dog has an ongoing medical condition, and I complete all the required details online for insurance purposes. However, the vets charge a £10 fee simply to confirm the treatment was provided, stating that compiling paperwork is necessary. Upon speaking to my insurer, I was informed that for continuous claims, the approval process only involves a straightforward confirmation, making this charge appear unwarranted.

These practices are deeply frustrating, and I am now considering alternative veterinary options in my area.