Hello Liz, We appreciate you reporting this to us. Your reaction is completely understandable considering the inconvenience this issue has caused you.

Please bear in mind that when it comes to the promotions with inviting your friends to join Revolut, certain requirements must be completed by the invited person in a certain time frame, to receive a bonus, if one applies. You can always check if any promotion is currently active for you, and, if yes, for how much longer, in your Revolut app by going to 'Referrals' main screen → scroll down → 'Terms & Conditions'. More information on this can be found here: https://help.revolut.com/help/referrals/.

With the details you have shared with us on Trustpilot, we were able to locate your account and escalate this with our support team in the app. If you have not yet had the opportunity to review the message you received from us, please go to the in-app chat by going to the Profile > Help, where our colleague has provided you a reply and is waiting for you. This way you will receive proper assistance.

Thank you for your understanding!