Review of Genki - Insurance for Nomads


Rated 3 out of 5 stars

Misleading dental coverage

I’ve been using Genki because they market themselves as nomad-friendly, but when it comes to actual claims, they hide behind their underwriter (Squarelife) and ridiculous technicalities.

I cracked a perfectly healthy tooth on a hidden bone in my food in Egypt. It was an unexpected, sudden event. Squarelife denied the claim, stating that biting down on a hard object is an "occlusal injury" and not an accident.

According to them, for dental to be covered, you basically need to be hit in the face, fall off a bike, or be in a car crash. They explicitly told me that unless there is "impact to the jaw/face" or injury to other body parts, a broken tooth doesn't count.

The "Emergency Dental" coverage is practically useless for real-life scenarios. If you think you’re covered for eating mishaps, you aren’t. Avoid.

UPDATE: after this review they decided to refund me. Great but not the way it should work.

November 26, 2025
Unprompted review

Reply from Genki - Insurance for Nomads

Hey Leonardo,

I understand that your dental treatment needed because of an accident was not covered under Genki Traveler, which was unexpected to you.

It was unexpected to us as well!

We have already discussed your case with the insurer Squarelife. They agreed to review it again and ultimately approved your claim.

I apologize that your issue was not resolved sooner when you reached out to our customer support. We will look into how we can resolve such issues faster in the future.

Thank you for bringing this to our attention.

Stay healthy,
Marc