Good customer service!
After leaving a message via the chatbot, I was contacted by an employee. They offered me a solution where they had no obligation to do so (i had an allergic reaction to one of the products).
The only thing that could be easier is using the chatbot: on my phone, I wasnt able to upload the photo. I had to use my laptop to do so.
Reply from Goodiebox Nederland
Thank you for taking the time to share this! 🥰 We are thrilled that our team could turn a stressful situation into a positive experience for you. We always try to go the extra mile for our members whenever we can.
Also, a huge thank you for your feedback, we're always working on improving our members' experience. We hope your skin is feeling much better now, and we are sending you lots of love ✨