Been using this company for nearly 9 years for our business in Middleton Manchester . Had the same driver Mike up until Sept last year . He was the best , collected everyday , never missed and was always on time . For some reason he was moved to another round even though he still picks up basically at the end of our road . Since then the service has been beyond diabolical. We have had 3 different drivers , constant no pick ups , no communication and this has now severely affected our business . Been waiting now 2 days for a pick up that has still not been collected so going to have to pay a member of staff to drive to Bradford and back tomorrow as this parcel in now late !!
This is NOT acceptable as a courier business , no one seems bothered when they are contacted and told the issues as it just seems like Groundhog Day everytime . We will now be looking for a new courier service as I am no longer prepared to have my business suffer because of incompetence.