Took almost 2 months to settle a claim
Took almost 2 months to settle a claim, then came with a list of exclusions. Some even made up after the start of the policy and conditions my dog had never been diagnosed or treated. If your dog has ever been to a vet, good luck.
Reply from Embrace Pet Insurance
Hello Adrian,
We are sincerely sorry to hear that your experience with our company has not met your expectations. We are unable to provide coverage for pre-existing conditions, defined as anything symptomatic or diagnosed prior to starting the policy and through the initial waiting or exclusionary periods. determined directly from the notes provided to us from your veterinarian. This policy ensures that pre-existing conditions are accurately assessed and helps us provide fair and consistent coverage for all policyholders. However, any time you feel there was an incorrect assessment we welcome you to discuss your concerns with our team. We were unable to locate your account to view additional details, but please feel free to reach out to embracesocial@embracepetinsurance.com with your full name and policy number and we're happy to further address your questions.
Best regards,
The Embrace Team